Shft Mgr, Slots-rrcr

8 months ago

Richmond, Canada Great Canadian Full time

**Position Summary**

**Duties and responsibilities for our next Slot Shift Manager will include**:

- Perform all duties in accordance with the guidelines, practices, rules, policies and procedures established by GCE and BCLC and ensure all Slot employees of the same
- Maintain a high level of knowledge and integrity of Slot operations
- Monitor Slot employees for procedural compliance and address all deficiencies through corrective action in a timely manner
- Monitor Slot employees to ensure high levels of service, performance, efficiency and security are maintained
- Provide detailed and comprehensive training to all Slot employees
- Prepare hourly, daily, weekly and monthly reports
- Resolve customer disputes or irregularities without compromising the interests and/or integrity of GCC and its employees, and forward unresolved issues to the Operations Manager, Slots, when required
- Supervise, discipline and evaluate all Slot employees
- Uphold exceptional guest service to our guests at all times
- Any other duties as assigned by the Slot Department Manager
- Strong understanding of Slots operations and knowledge of all gaming policies
- Experience as Supervisor would be an asset
- Proven leadership, managerial and motivational skills and able to lead in a very busy environment
- Excellent customer relations, staff relations and administrative skills
- Able to lead a very busy environment, treating others in a respectful and courteous manner.
- Able to manage a large variety of projects and tasks simultaneously
- Strong organizational skills
- Excellent mathematical skills and computer skills
- The flexibility to perform duties at the highest level in a constantly changing, exciting and evolving machine gaming business
- The ability to provide Great Experiences and Memories to all guests, both external and internal
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
- A willingness to learn, develop and achieve new skills for personal and professional development
- Live GCE’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
- A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence

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