Casual/on Call

2 weeks ago


Richmond, Canada Great Canadian Full time

**Position Summary**

Under the direct supervision of the Manager, Front Office, this position is responsible for checking guests in and out, taking payments and managing messages/documents for guests while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Companys policies and procedures, motivates and leads by example and supports Great Canadians learning environment while establishing a safe and welcoming work environment for all team members.

**Key Accountabilities**
- Greets guests; books the guests into a room as per request; enters in Opera/Fidelio
- Makes restaurant suggestions and offers to reserve a table
- Provides the guest with resort map and facility information
- Takes room reservations when reservations is busy
- Handles telephone and fax messages for guests
- Makes travel arrangements for guests who are traveling to other destinations
Performs cashier duties, cashes travelers cheques and exchanges foreign currency
- Coordinates any special services that are requested such as laundry, room service, additional room inventory
- Contacts maintenance or housekeeping when problems are being reported
- Prepares guest bills, explain charges and collect payment
- Liaises and communicates effectively with all appropriate operational departments
- Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed

**Education and Qualifications**
- High School Diploma; Post Secondary hospitality or hotel education or suitable combination of education and experience
- Minimum 2 years front office experience
- Food Safety Certification
- Ability to successfully obtain a Serving it Right Certificate
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- Computer literacy in MS Office


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