Human Resources Consultant

3 weeks ago


London, Canada Children's Aid Society of London and Middlesex Full time

Human Resources Consultant

Reporting to the Supervisor of Human Resources, the Human Resources Consultant develops and carries out Human Resources practices and objectives promoting an employee oriented, high-performance culture that emphasizes quality, productivity, and standards. The position requires a high level of customer service provision to all stakeholders including internal staff, external collaterals, and community partners. The Human Resources Consultant coordinates the implementation of services, policies and programs and assists and advises the management team concerning Human Resources best practices.

Responsibilities of the position will focus on providing administrative services in a number of HR functional areas including: staffing (recruitment, screening, on-boarding and retention), health and safety, administration of the Collective Agreement (including daily labour relations and availability as a resource person to unionized and management staff alike), management of all aspects of internal job postings/competitions and ensuring compliance with all applicable employment legislation.
- Minimum of 3 years human resources experience preferred
- Experience in a unionized environment preferred
- Proven knowledge and skills in the delivery of Human Resource services
- Strong communication and presentation skills
- Ability to perform during periods of multiple demands
- Ability to understand and manage with complex situations
- Ability to effectively manage conflict and balance competing demands
- Superior customer service skills with a focus on empowerment, respect and collaboration
- Proven ability to work collaboratively across the agency
- Strong computer skills, including Microsoft Word, Excel, and Power Point
- Strong bias for action, ability to work independently and strong critical thinking and negotiating skills

AREAS OF FOCUS

**Ethics, Values and Integrity**
- Understand and act in a manner consistent with the Human Resource Professionals Association
- Practice in a manner consistent with CASLM values and philosophy
- Adherence to service model expectations and commitments

**Knowledge and Skill: Generic**
- Administer and/or provide People Services in any of the Human Resource areas:

- Payroll and Benefits (including OMERS)
- Human Resource Information System (Avanti)
- Job Analysis
- Performance Review
- Attendance Management
- Health and Safety
- Labour Relations and Negotiations
- Recruitment and Retention
- Wellness
- Compile information and maintain records ensuring that all required documentation, necessary to meet standards, is available
- Identify and report trends and potential system limitations
- Identify and report potential solutions and action plans
- Negotiate and support effective conflict resolution seeking a win-win result
- Conduct all action and activities in accordance with the policies and practices of the CASLM and all legal and employment standards requirements
- Participate in relevant work groups and committees (i.e. Quality Improvement Projects, CASLM committees, community and provincial groups)
- Maintain, implement and update human resource policies and procedures as needed
- Provide information and general advice to all employees regarding Human Resource policies and procedures and services
- Prepare and reconcile mandatory reports
- Maintain confidentiality and display respect for employee privacy at all times
- Maintain current knowledge of legislative changes specific to employment and employment standards

**Health and Safety: Specialized Knowledge and Skills**
- Orient new employees to the Health and Safety policies and practices
- Maintain Health and Safety records
- Develop, update and execute Health and Safety policies and practices
- Disseminate information about Health and Safety precautions and issues in the workplace. Assume a pro-active position focused on prevention
- Provide advice and guidance to management and employees about safety practices
- Respond to Health and Safety concerns efficiently and effectively with a focus on collaboration and inclusion

**Team Collaboration & Engagement**
- Establish effective working relationships with colleagues and community partners
- Relate in a professional, purposeful and transparent manner
- Collaboratively develop strategies to deliver, improve and evaluate services to employees
- Communicate and support key internal stakeholders, inclusive of problem solving and troubleshooting support
- Offer support and extend oneself to team members, colleagues across the CASLM and community partners

**Customer Service**
- Honor all the CASLM’s commitments to customers by providing helpful, courteous, accessible, responsive and knowledgeable service
- Adept at focusing individualized attention resulting in consistent, high-level customer satisfaction
- Fully available to the customer by being flexible with time and schedule in order to provide information and service
- Anticipate customer needs and



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