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E-commerce Fulfillment Lead, Toronto York Mills

3 weeks ago

Toronto, Canada Läderach Canada Full time

**E-Commerce Fulfillment Lead**:
**General Duties Include**:

- Train and instruct the in-store e-commerce team in the process of order fulfillment and shipping
- Act as a leader/manager and model example to the e-commerce team
- Support in refining and streamlining e-commerce processes to ensure maximum efficiency
- Navigate online shopping platform to pull and process online shop invoices
- Pick and pack e-commerce orders that are shipped for the Canadian market
- Ensure all orders are fulfilled accurately
- Ensure all orders are shipped meeting company standards
- Help outbound larger and corporate orders
- Perform workspace cleaning tasks as needed and maintain an overall clean and organized environment
- Assist with inbound inventory and large shipments (receiving)
- Resolve fulfillment errors and act as lead e-commerce customer service
- Manage relationships with our shipping partners
- Perform monthly inventory counts
- Other role-related duties as assigned by the Regional Manager and/or Company President

**Desired Qualifications** Include**:

- At least 1 year of experience in premium retail or similar fast-paced, customer-minded environment
- Equipped with strong leadership, staff management, and customer service skills
- Must be able to lift objects up to 25 pounds
- Willingness to learn in a rapidly expanding company
- Must be able to sit and stand for extended periods of time
- Excellent written and verbal communication skills
- High sense of urgency when completing tasks
- Strong ownership taker and ability to work/think independently
- Strong organizational skills
- Very computer and tech-savvy
- Critical thinking and problem solving
- Ability to cultivate an environment of mutual respect, courtesy and good manners
- Quality-minded with keen attention to detail
- Passionate about chocolate

**Compensation Include**:

- Competitive Pay Rate $22/hourly
- Health Plan Coverage
- Paid Time Off
- Laderach Products Discount

Laderach is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings are filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.