E-commerce Operations Coordinator

2 days ago


Toronto, Canada Harry Rosen Full time

It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._

E-Commerce Operations Coordinator

Full-Time Permanent
- Reporting to _Ecommerce Operations Manager
- Toronto, Ontario_
- Harry Rosen Inc. Central Office (77 Bloor St. West)_
- Hybrid work environment_

As the leading clothing retailer of finer menswear based in Toronto and operating in major centres across Canada, Harry Rosen has an exciting and challenging opportunity for an E-Commerce Operations Coordinator, as part of our Ecommerce - Supply Chain Team within Central Office. If you have a strong interest and passion for fashion, e-commerce & analytics skills - this is an ideal role for you.

We are seeking a professional to join our E-Commerce Department and be accountable for the following responsibilities:
If you have a strong interest in retail fashion, supply chain, and analytic skills - this is an ideal role for you.

Supply Chain
- Gather and maintain vendor & product information/image for all dropship products
- Provide customer service correct operation contacts for dropship business
- Support vendor and products onboarding
- Coordinate all dropship returns monthly

Vendor Relationships
- Monitor SLAs for dropship business partners and other key external vendors (i.e. Size/Fit)
- Escalate vendor compliance issues

Customer Service & Engagement
- Provide back-up support with e-commerce customer service, orders and fraud (includes after-hours/weekends)
- Support customer service questions related to product
- Communicate online only products/brands to internal stakeholders

Reporting & Analytics
- Support e-commerce operations reporting, projects and rollouts
- Audit content pages to ensure accuracy of pricing, photography, copy, attributes, etc.
- Update size charts and information tables, ensuring product information on frontend is complete
- Support other e-commerce projects and tasks, as assigned

Special Projects
- Support occasional special projects that involve cross-functional team
- University Degree or College Diploma in Merchandising or a related discipline
- An exceptional orientation to detail
- Strong customer service orientation
- Strong analytical and organizational skills
- Excellent relationship building skills
- Excellent written and verbal communication skills
- A strong sense of urgency with the proven ability to set and meet deadlines
- Exceptional computer skills, specifically Excel, as well as Word, and Outlook
- Harry Rosen sales experience, an asset

Our Commitment to our Associates:
Harry Rosen’s professional work environment is designed to support and invest in the success of our associates, as many become the creative leaders of tomorrow. It's in our DNA to recognize, promote, and reward exceptional work ethic and talent.

World Class Environment:
- A modern, tech focused and very professional work environment- Superior computer-based and face-to-face training opportunities- An internal policy of promotion from within- Formalized Education Reimbursement and ongoing support from your assigned coach/manager.

Benefits & Rewards Programs- A competitive compensation program- A collaborative environment supported by monthly team bonus opportunities- Year-round best in industry clothing discounts and special offers- A generous (flexible) benefits plan including wellness program.- Three weeks of paid vacation after your first year of employment, for all full-time active associates, the longer you stay the more you'll earn- A culture that promotes a healthy, fulfilling work/life balance while offer long-term career opportunities

We thank you for your interest in this opportunity.
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_



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