Customer Service Account Manager

2 months ago

Richmond, Canada The Radius Group Full time

**VALUE OF THIS ROLE**

As an **Account Manager**, you play a pivotal role in delivering exceptional customer service, supporting our vision of building long-lasting relationships that create ‘customers for life.’ You’ll actively contribute to process improvements, ensuring efficiency and enhanced customer experiences.

If you are looking for a **meaningful career that is actively involved in keeping our community safe, **this could be your dream role.

**CORE AREAS OF RESPONSIBILITIES**
- Account Management_
- Oversee a portfolio of Fire Service Accounts, ensuring excellent customer service and ongoing relationship management.
- Provide friendly, prompt responses to customer inquiries, creating a seamless and stress-free customer experience for all fire service needs.
- Be available on the phone queue to handle customer inquiries or direct them to the appropriate team member.
- Assist with billing, scheduling coordination, and ensuring customer accounts are well managed.
- Collaborate with the sales team to identify growth opportunities and relay valuable customer feedback.
- Recognize and leverage upsell and cross-sell opportunities to maximize customer engagement and drive revenue growth.
- Other Responsibilities_
- Champion our Company DNA, embodying our values and contributing as a key team player.
- Actively participate and present in monthly team meetings, weekly huddles, department discussions, and strategic planning sessions.
- Collaborate in process improvement initiatives and support the execution of action plans to drive operational efficiency.
- Engage in lunch & learn sessions and participate in customer site visits to deepen industry knowledge and improve service delivery.

**Please note**: this is not an exhaustive list and other responsibilities may be required.

**OUR IDEAL CANDIDATE**
- **Customer service experience** in a service-based industry is preferred, with bonus points for experience in the fire industry.
- **People-focused**, with a genuine passion for building lasting relationships and motivated by our vision of creating “customers for life.”
- **Effective communicator**, able to actively listen and articulate clearly, especially in high-pressure situations.
- **Action-oriented and proactive**, driven to take initiative and implement improvements where needed.
- **Solutions-focused**, with a strong sense of accountability for resolving issues and anticipating potential problems before they arise.
- **Tech-savvy**, with regular experience working with computers and strong proficiency in Microsoft Office.
- **Team player**, willing to step in and support the team whenever necessary as well as contributing to the strong camaraderie amongst the group.

**WHY DOES OUR TEAM LOVE WORKING FOR US?**
- Job stability Our company was deemed an essential service and we were lucky to continue to serve our communities during the pandemic. Our company is continuing to grow year over year, and we have exciting expansion plans for the future
- Extended health and dental benefits, including RRSP Matching, Employee Family & Assistance Program, and a Monthly-Profit Sharing Bonus.
- Charitable donation matching.
- Bonus Stat Holiday - Boxing Day.
- Learning and development opportunities to grow within the business (including paid training both internal and external).
- Paid association dues.
- Fun-loving team environment with various company events (team outings, virtual gaming, pub nights, spirit weeks, community involvement/volunteer activities, etc.).
- Ability to make an impact - we welcome your ideas and love when our team members get to see their initiatives come to fruition.
- You have a voice. We empower our people to bring forward suggestions to improves processes.
- Central location located right next to the river, with a lovely walking path available on lunch breaks. Minutes-drive away from Queensborough shopping center.
- We have a strong brand reputation, and people are proud to work for a place that is a staple in our communities.

**Job Types**: Full-time, Permanent

Pay: From $23.00 per hour

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- How many years of customer service experience do you have?
- What is your working status in Canada (ie. work/study permit, PR, citizenship)?

Work Location: In person

  • Customer Service Manager

    4 months ago

    Richmond, Canada CARO Analytical Services Full time

    **CARO Analytical Services **is an employee-owned environmental, food and cannabis laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting...

  • Accounting Administrator

    1 month ago

    Richmond, Canada Ashton Service Group Full time

    **Compensation & Perks** - Annual salary range of $50,000-$60,000, dependent on a combination of education and experience - 2 weeks paid vacation to start - Extended health and dental benefits - Work anniversary gift & birthday gift - Weekly lunch subsidy - Paid training to support continuous growth and to encourage promotion and advancement within the...

  • Accounting Administrator

    6 months ago

    Richmond, Canada Ashton Service Group Full time

    *Compensation & Perks* - Annual alary range of $50,000-$65,000, dep dent on a - mbination of - ucation and ex - ience - 2 w - s paid vacation to s - t - Extended health and - ntal benefits - 5% R - matching avai - le after 1 year - employment * - rk annivers ry gift & birthday gift - Week - lunch subsidy - Pai training - support con - uous grow - and to...

  • Accounting Administrator

    6 months ago

    Richmond, Canada Ashton Service Group Full time

    **Compensation & Perks** - Annual salary range of $50,000-$65,000, dependent on a combination of education and experience - 2 weeks paid vacation to start - Extended health and dental benefits - 5% RRSP matching available after 1 year of employment - Work anniversary gift & birthday gift - Weekly lunch subsidy - Paid training to support continuous growth and...

  • Customer Service Manager

    6 months ago

    Richmond, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...

  • Customer Service Coordinator

    3 months ago

    Richmond, Canada Nature's Expression Full time

    **Who We Are**: At Nature's Expression, we’re not just another wholesale company; we’re a family of innovators, dreamers, and doers. We’re a leader in the Natural gifts and souvenirs sector, known for our exceptional products and unparalleled customer service. Our team is growing, and we need a driven individual who can help us reach new heights. - A...

  • Customer Service Representative

    6 months ago

    Richmond, Canada Priority Appliance Service Full time

    *Priority Appliance Service* is looking for a full-time *Customer Service Rep* to join us in our Richmond office from 8:00 AM to 4:00 PM, Monday through Friday. *What does a Customer Service Rep and Priority Appliance* *do?* At Priority Appliance Service our Customer Service Representatives provide exceptional customer service to customers calling into our...

  • Customer Service Representative

    6 months ago

    Richmond, Canada Priority Appliance Service Full time

    *Priority Appliance Service* is looking for a full-time *Customer Service Rep* to join us in our Richmond office from 8:00 AM to 4:00 PM, Monday through Friday. *What does a Customer Service Rep and Priority Appliance* *do?* At Priority Appliance Service our Customer Service Representatives provide exceptional customer service to customers calling into our...

  • Customer Service Coordinator

    3 months ago

    Richmond, Canada Nature's Expression Full time

    **Who We Are**: At Nature's Expression, we’re not just another wholesale company; we’re a family of innovators, dreamers, and doers. We’re a leader in the Natural gifts and souvenirs sector, known for our exceptional products and unparalleled customer service. Our team is growing, and we need a driven individual who can help us reach new heights. - A...

  • Accounts Receivable

    6 months ago

    Richmond Hill, Canada Firefly Books Ltd. Full time

    Firefly Books Ltd. is a North American publisher and distributor of non-fiction books for adults and children with particular strengths in natural history, biography, travel and garden. Firefly Books Ltd is seeking an Accounts Receivable / Customer Service Support Administrator to join our growing team. Location: Richmond Hill, ON **Duties and...

  • Customer Manager

    6 months ago

    Richmond Hill, Canada Open Text Corporation Full time

    **Customer Manager**: - Req id: 38084- Richmond Hill, ON, CA Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The...

  • Customer Manager

    6 months ago

    Richmond Hill, Canada Open Text Corporation Full time

    **Customer Manager**: - Req id: 39530- Richmond Hill, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex...

  • Customer Manager

    6 months ago

    Richmond Hill, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity**: Customer Manager’s (CM) at OpenText, are part of a global team of...

  • Customer Manager

    4 weeks ago

    Richmond Hill, Canada Open Text Corporation Full time

    **Hiring Manager**: John Smith **Talent Acquisition Advisor**: Olu Adeyeye **Job Code Level**: SR-OFFCLD-P2 Refer Your Friends! **Your impact**: Customer Manager’s (CM) at OpenText, are part of a global team of highly skilled and entrepreneurial professionals who understand that their customers are experiencing unprecedented change. Your customers trust in...

  • Customer Success Manager

    6 months ago

    Richmond, Canada ZE Power Group Full time

    **The Opportunity** ZE PowerGroup Inc. (ZE) is a global leader in the development of enterprise data management and analysis software. We design and develop ZEMA, a sophisticated suite of products that provides clients with powerful capabilities for data collection, process automation, and business intelligence through web-based analytical tools, services,...

  • Accounting Clerk

    4 days ago

    Richmond, Canada ProTool Industrial Sales & Service Full time

    **Accounting Clerk - FULL TIME** Established in 1997, ProTool has provided excellent customer service to the heavy-duty tool industry through sales, repairs and rentals of air tools, lifting equipment, torque tools, hydraulic tools, boiler equipment, electric tools and accessories. This busy and growing company has a full-time opening for an Accounting...

  • Customer Service Coordinator

    6 months ago

    Richmond, Canada Vancouver Fire & Radius Security Full time

    The **Customer Service Coordinator/Account Manager** will report directly to the Account Manager Supervisor. The primary role of the Account Manager is to build excellent customer relationships, retain and grow portfolios within an assigned customer base. They will develop and execute a customer-focused strategy to support retention of inspection & service...

  • Customer Service Representative

    6 months ago

    Richmond, Canada Vancouver Fire & Radius Security Full time

    The **Customer Service Coordinator/Account Manager** will report directly to the Account Manager Supervisor. The primary role of the Account Manager is to build excellent customer relationships, retain and grow portfolios within an assigned customer base. They will develop and execute a customer-focused strategy to support retention of inspection & service...

  • Account Manager

    6 months ago

    Richmond, Canada Transoft Solutions Full time

    Salary: Do you want to make a difference within the global transportation planning and design community? With offices around the world, Transoft Solutions is an international leader in the development of innovative and highly specialized software for aviation, civil infrastructure, transportation and operational professionals. In its 32nd year and with over...

  • Account Manager

    6 months ago

    Richmond, Canada Transoft Solutions Full time

    Do you want to make a difference within the global transportation planning and design community? With offices around the world, Transoft Solutions is an international leader in the development of innovative and highly specialized software for aviation, civil infrastructure, transportation and operational professionals. In its 32nd year and with over 50,000...