Account Manager

6 months ago

Richmond, Canada Transoft Solutions Full time

Do you want to make a difference within the global transportation planning and design community? With offices around the world, Transoft Solutions is an international leader in the development of innovative and highly specialized software for aviation, civil infrastructure, transportation and operational professionals. In its 32nd year and with over 50,000 users in 150 countries worldwide, the company’s success is a result of our people, our innovative and highly sought-after products, and the exceptional customer service that we deliver.

**About the Opportunity**:
We currently have an exciting opportunity for an **Account Manager** at our head office in Richmond, BC. The Account Manager is the primary point of contact responsible for developing, nurturing, and maintaining relationships at various levels within an organization amongst a wide range of clientele in a geographic territory. The focus of this position is to meet or exceed sales targets predominantly over the phone and web-based selling, perform basic account management responsibilities and participate at trade shows and regional conferences as needed. This is an activity-based position, with a focus on helping client’s and prospects define their software needs, developing strong relationships, providing professional service, and completing a full sales cycle. _NOTE: This is a hybrid role where the incumbent will be expected to work a minimum of 2 days per week in the office._

In this role, you will be expected to:

- Meet/exceed sales targets defined for your individual territory. Manage and submit accurate sales forecasts to management;
- Achieve assigned revenue targets. Drive targeted results within the territory;
- Generate business through existing and new customer channels;
- Initiate sales & marketing activities within the region; leveraging Regional Marketing Campaigns provided;
- Provide or coordinate pre
- and post-sales support for customers and partners including leveraging shared resources;
- Contribute to marketing research and promotional activities for our products and services;
- Assist with management of partners and/or client events on a regional basis;
- Promote Transoft products and services to current customers and prospects, demonstrating how Transoft’s products and services provide value to users;
- Engage with partners and customers on all aspects of the sales cycle, from quotation to close;
- Ensure Maintenance and Subscriptions Contracts are renewed prior to expiration. Identify opportunities to upsell into allocated accounts;
- Follow-up on all incoming leads within your territory. Identify and create account profiles within the CRM database of all prospects and clients you are prospecting into;
- Generate new leads by inviting current customers and prospects to web-based product demonstrations;
- Keep current customers within your region updated with the latest information on Transoft’s products and services;
- Attend trade shows, conferences and meetings that provide face-to-face opportunities to promote Transoft’s products if requested by the team;
- Work cross organizationally as part of regional sales and services team.

**About You**:

- You are an expert at prospecting, negotiating and closing complex sales;
- You have a Bachelor’s degree or above; Engineering industry or CAD familiarity a bonus;
- You must have the ability to develop relationships in competitive markets;
- You prioritize work and time management for effective sales and results;
- You are a self-starter and team player able to work effectively with mínimal direct supervision and collaborate when needed;
- You are able to work effectively under stress with ability to adapt and thrive in a continually changing and competitive environment;
- You have strong organizational skills that includes being detail-oriented;
- You have strong technical aptitude to convey product benefits to a technical audience;
- You have excellent command of English and other languages (French or Spanish) are an asset;
- You are customer-oriented with good communication and excellent business acumen;
- You have expert computer skills with a strong focus on Microsoft Office products (e.g. Outlook, Word, Excel, PowerPoint);
- You are able to travel when required.

**About Us**:

- We offer a flexible working environment that embraces both in-person and remote work;
- We’re committed to providing professional growth and development opportunities;
- We give back to our communities through global initiatives and donations;
- We work hard, but we like to have fun too
- At Transoft Solutions, we embrace diversity, as we strongly believe that our diverse backgrounds, coupled with our cultural and experiential differences make us stronger and better positioned to support our global customers. We are a collaborative group of individuals who value respect, professionalism, creativity, drive and compassion, and we pride ourselves in being a socially responsible comp

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