Customer Service Coordinator

6 months ago

Richmond, Canada Vancouver Fire & Radius Security Full time

The **Customer Service Coordinator/Account Manager** will report directly to the Account Manager Supervisor. The primary role of the Account Manager is to build excellent customer relationships, retain and grow portfolios within an assigned customer base. They will develop and execute a customer-focused strategy to support retention of inspection & service agreements, creating higher revenue per customer and ensuring greater customer satisfaction.
- **Core Tasks**:_
- Responsible for retention, customer satisfaction and growth within assigned portfolios.
- Serve as the primary point of contact and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (ex. key decision-makers, equipment, service contract, history, etc.)
- Provide renewal pricing one month prior to the due date, leveraging the contract-review process.
- Act as the customer’s advocate when resolving issues.
- Utilize Hubspot as a tool for customer management to increase effectiveness and efficiency tracking.
- Maintain consistent virtual or in-person (as required) contact with the customers who most directly influences the decision-making process.
- Actively listen, probe and identify concerns. Address concerns and performance lapses. Understand the customer's business and speaks their language. Develop credibility, loyalty, trust and commitment.
- Keep management informed of progress and account status. Consult with management for assistance to retain and grow business, as required.
- Demonstrate technical knowledge by citing site-specific code requirements to ensure customer compliance and understanding.
- Build strong inter-departmental collaboration, critical to a positive Net Promoter Score (NPS).
- Maintain data integrity of FNS, repair letters, customer quotes / approvals, backflow reports and technician timecards.
- Participate in technician/customer field rides to elevate business acumen and code-compliance.
- Create general service tickets for customer service inquiries.
- Other responsibilities as assigned.
- Strong communication and interpersonal skills, both written and verbal. Capable of providing customers with explanations to their concerns or needs that can be well understood and appreciated
- Ability to adapt within a rapidly-changing business environment.
- Strong interpersonal skills with an innate ability to work within a rapid-pace environment.
- Extensive knowledge of Microsoft Suite programs (Word, Excel, Outlook, etc.)
- Strong attention to detail, process flow and analytical skills.
- Ability to manage and prioritize time to deliver on time-sensitive responsibilities.
- Possesses extensive knowledge of work order systems and processes.
- **Why does our team LOVE working for us?**_
- Job stability Our company was deemed an essential service and we were lucky to continue to serve our communities during the pandemic. Our company is continuing to grow year over year, and we have exciting expansion plans for the future
- Extended health and dental benefits
- Monthly profit sharing bonus program
- Charitable donation matching
- Gym membership discount for our staff and their spouses
- Access to the BenefitHub, the world's largest selection of employee discounts, voluntary benefits, and rewards. Looking for a discount on a new TV, dog food, or trip to the Bahamas? BenefitHub will have you covered
- We have an in-house mechanic, so you can have your car serviced while you work (he offers preferred rates)
- Fun-loving team environment with various company events (virtual gaming, spirit weeks, community involvement/volunteer activities, etc.)
- Ability to make an impact - we welcome your ideas and love when our team members get to see their initiatives come to fruition
- Learning and development opportunities to grow within the business.
- You have a voice. We empower our people to bring forward suggestions to improves processes.
- Central location located right next to the river, with a lovely walking path available on lunch breaks. Minutes drive away from Queensborough shopping center.
- We have a strong brand reputation, and people are proud to work for a place that is a staple in our communities.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Richmond, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

  • Customer Service Representative

    6 months ago

    Richmond, Canada Priority Appliance Service Full time

    *Priority Appliance Service* is looking for a full-time *Customer Service Rep* to join us in our Richmond office from 8:00 AM to 4:00 PM, Monday through Friday. *What does a Customer Service Rep and Priority Appliance* *do?* At Priority Appliance Service our Customer Service Representatives provide exceptional customer service to customers calling into our...

  • Customer Service Representative

    6 months ago

    Richmond, Canada Priority Appliance Service Full time

    *Priority Appliance Service* is looking for a full-time *Customer Service Rep* to join us in our Richmond office from 8:00 AM to 4:00 PM, Monday through Friday. *What does a Customer Service Rep and Priority Appliance* *do?* At Priority Appliance Service our Customer Service Representatives provide exceptional customer service to customers calling into our...

  • Customer Service Coordinator

    4 weeks ago

    Richmond, British Columbia, Canada Remarkable Immigration and Education Inc Full time

    About UsAt Remarkable Immigration and Education Inc, we strive to provide exceptional services to our clients. As a key member of our team, you will play a vital role in ensuring seamless operations.Job SummaryWe are seeking an organized and detail-oriented Certified Administrative Assistant to support our daily activities. The successful candidate will be...

  • Customer Service Coordinator

    3 months ago

    Richmond, Canada Nature's Expression Full time

    **Who We Are**: At Nature's Expression, we’re not just another wholesale company; we’re a family of innovators, dreamers, and doers. We’re a leader in the Natural gifts and souvenirs sector, known for our exceptional products and unparalleled customer service. Our team is growing, and we need a driven individual who can help us reach new heights. - A...

  • Customer Service Coordinator

    3 months ago

    Richmond, Canada Nature's Expression Full time

    **Who We Are**: At Nature's Expression, we’re not just another wholesale company; we’re a family of innovators, dreamers, and doers. We’re a leader in the Natural gifts and souvenirs sector, known for our exceptional products and unparalleled customer service. Our team is growing, and we need a driven individual who can help us reach new heights. - A...

  • Residential Customer Service Representative

    6 months ago

    Richmond, Canada Ashton Service Group Full time

    **Compensation & Perks** - Starting hourly wage range of $21-$23, negotiable based on education and experience - Incentive and bonus plans - 2-weeks paid vacation to start - Extended health and dental benefits - 5% RRSP matching available after 1 year of employment - Lunch subsidy - Paid training to support continuous growth and to encourage promotion and...

  • Customer Service/administrative Coordinator

    6 months ago

    Richmond, Canada The Radius Group Full time

    _**The VALUE this role brings to the team**:_ The **Installation & Service Coordinator **will join our Radius Security Division to assist our customers with installation and/or service related requests for our Security division. Additionally, the Installation & Security Coordinator assists with the scheduling of new monitoring and internal/external security...

  • Customer Service Coordinator

    4 weeks ago

    Richmond, British Columbia, Canada Ellen X. Guan Personal Real Estate Corporation Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Ellen X. Guan Personal Real Estate Corporation.About the RoleThis is an excellent opportunity for someone looking to gain experience in a fast-paced environment, working closely with our real estate professionals to ensure seamless operations.Key...

  • Logistics Coordinator

    6 months ago

    Richmond, Canada Levy Show Service Inc. Full time

    **JOB TITLE: Logistics Coordinator** **FULL TIME**:Work model that supports a blend of in-office, Levy warehouse and onsite.** **REPORTS TO: April Cheng, Logistics Manager** **DEPARTMENT: Levy Logistics** **______________________________________** **JOB DESCRIPTION** LEVY Show Service is a full-service trade show, event designer and coordinator. We are...

  • Customer Service Representative

    3 months ago

    Richmond, Canada Spicers Canada ULC Full time

    Backed by a fifth-generation family-owned company, Spicers is a leading distributor of commercial print and business papers, specialty products, graphic solutions, sign & display equipment and materials, and packaging and facility supplies and equipment. We’re based in Vaughan, Ontario, with 16 regional locations that include custom manufacturing...

  • Customer Service Specialist

    3 months ago

    Richmond, Canada City of Richmond BC Full time

    **Customer Service Specialist**: The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs,...

  • Customer Service Representative

    5 days ago

    Richmond, Canada Simard Transport Full time

    **Position Title**:Customer Service Representative **Location**:Richmond, BC **Full/Part Time**:Full Time **Permanent/Temporary: Permanent** **Work Schedule**:Day Shift (8:00 AM - 4:30 PM) **About Us**: Simard Transport has been a leader in the Canadian transportation and warehousing industry for over 75 years. It has a long standing reputation for...

  • Customer Service Manager

    6 months ago

    Richmond, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...

  • Customer Service Representative

    4 weeks ago

    Richmond, British Columbia, Canada AGI Canadian Company Full time

    About UsAGI Canadian Company is a leading provider of airport concierge services, offering personalized meet and greet experiences to customers in approximately 25 airports across the United States and Canada.Salary InformationWe offer an estimated annual salary of $45,000 - $55,000 depending on experience and qualifications.Job DescriptionThis role involves...

  • Customer Service Representative

    6 months ago

    Richmond, Canada Rize Bikes Full time

    Rize Bikes is seeking an experienced Customer Services and Sales Representative to join our growing team. Based in Vancouver, Canada, Rize Bikes is an established e-bike company specializing in high end premium e-bikes for both Canada and United States. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the...

  • Customer Service Representative

    6 months ago

    Richmond, Canada Rize Bikes Full time

    Rize Bikes is seeking an experienced Customer Services and Sales Representative to join our growing team. Based in Vancouver, Canada, Rize Bikes is an established e-bike company specializing in high end premium e-bikes for both Canada and United States. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the...

  • Customer Service Representative

    6 months ago

    Richmond, Canada Rize Bikes Full time

    Rize Bikes is seeking an experienced Customer Services and Sales Representative to join our growing team. Based in Vancouver, Canada, Rize Bikes is an established e-bike company specializing in high end premium e-bikes for both Canada and United States. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the...

  • Customer Support Coordinator

    4 weeks ago

    Richmond, British Columbia, Canada Oli Consulting Ltd. Full time

    Job Title: Customer Support CoordinatorWe are seeking a highly organized and detail-oriented Customer Support Coordinator to join our team at Oli Consulting Ltd. As a key member of our operations department, you will play a crucial role in ensuring the smooth day-to-day functioning of our office.About the Job:This is a permanent, full-time position working...

  • Customer Service Representative

    6 months ago

    Richmond, Canada Rize Bikes Full time

    Rize Bikes is seeking an experienced Customer Services and Sales Representative to join our growing team. Based in Vancouver, Canada, Rize Bikes is an established e-bike company specializing in high end premium e-bikes for both Canada and United States. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the...

  • Customer Service Representative

    6 months ago

    Richmond, Canada Rize Bikes Full time

    Rize Bikes is seeking an experienced Customer Services and Sales Representative to join our growing team. Based in Vancouver, Canada, Rize Bikes is an established e-bike company specializing in high end premium e-bikes for both Canada and United States. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the...