Customer Service Coordinator

3 weeks ago

Richmond, Canada Vancouver Fire & Radius Security Full time

The **Customer Service Coordinator/Account Manager** will report directly to the Account Manager Supervisor. The primary role of the Account Manager is to build excellent customer relationships, retain and grow portfolios within an assigned customer base. They will develop and execute a customer-focused strategy to support retention of inspection & service agreements, creating higher revenue per customer and ensuring greater customer satisfaction.
- **Core Tasks**:_
- Responsible for retention, customer satisfaction and growth within assigned portfolios.
- Serve as the primary point of contact and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (ex. key decision-makers, equipment, service contract, history, etc.)
- Provide renewal pricing one month prior to the due date, leveraging the contract-review process.
- Act as the customer’s advocate when resolving issues.
- Utilize Hubspot as a tool for customer management to increase effectiveness and efficiency tracking.
- Maintain consistent virtual or in-person (as required) contact with the customers who most directly influences the decision-making process.
- Actively listen, probe and identify concerns. Address concerns and performance lapses. Understand the customer's business and speaks their language. Develop credibility, loyalty, trust and commitment.
- Keep management informed of progress and account status. Consult with management for assistance to retain and grow business, as required.
- Demonstrate technical knowledge by citing site-specific code requirements to ensure customer compliance and understanding.
- Build strong inter-departmental collaboration, critical to a positive Net Promoter Score (NPS).
- Maintain data integrity of FNS, repair letters, customer quotes / approvals, backflow reports and technician timecards.
- Participate in technician/customer field rides to elevate business acumen and code-compliance.
- Create general service tickets for customer service inquiries.
- Other responsibilities as assigned.
- Strong communication and interpersonal skills, both written and verbal. Capable of providing customers with explanations to their concerns or needs that can be well understood and appreciated
- Ability to adapt within a rapidly-changing business environment.
- Strong interpersonal skills with an innate ability to work within a rapid-pace environment.
- Extensive knowledge of Microsoft Suite programs (Word, Excel, Outlook, etc.)
- Strong attention to detail, process flow and analytical skills.
- Ability to manage and prioritize time to deliver on time-sensitive responsibilities.
- Possesses extensive knowledge of work order systems and processes.
- **Why does our team LOVE working for us?**_
- Job stability Our company was deemed an essential service and we were lucky to continue to serve our communities during the pandemic. Our company is continuing to grow year over year, and we have exciting expansion plans for the future
- Extended health and dental benefits
- Monthly profit sharing bonus program
- Charitable donation matching
- Gym membership discount for our staff and their spouses
- Access to the BenefitHub, the world's largest selection of employee discounts, voluntary benefits, and rewards. Looking for a discount on a new TV, dog food, or trip to the Bahamas? BenefitHub will have you covered
- We have an in-house mechanic, so you can have your car serviced while you work (he offers preferred rates)
- Fun-loving team environment with various company events (virtual gaming, spirit weeks, community involvement/volunteer activities, etc.)
- Ability to make an impact - we welcome your ideas and love when our team members get to see their initiatives come to fruition
- Learning and development opportunities to grow within the business.
- You have a voice. We empower our people to bring forward suggestions to improves processes.
- Central location located right next to the river, with a lovely walking path available on lunch breaks. Minutes drive away from Queensborough shopping center.
- We have a strong brand reputation, and people are proud to work for a place that is a staple in our communities.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Richmond, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

  • Customer Service Coordinator

    7 days ago

    Richmond, Canada Dovre Specialty Foods Full time

    We empower our team with training and industry-leading best practices to ensure they continuously build upon their skill sets and remain challenged. While we work hard, we also acknowledge the need for work-life balance by providing a flexible and social environment. Our employees enjoy: - Comprehensive medical and dental benefits. - Profit sharing, Group...

  • Export Coordinator and Customer Service

    2 weeks ago

    Richmond, British Columbia, Canada YAMATO TRANSPORT USA INC Full time

    Job Title: Air Export / Ocean Export Coordinator Branch Office Vancouver, Canada Job Description:- Carry out daily operations for Air Export / Ocean Export - Coordinate bookings with carriers - Prepare all necessary documentation - Handle MAWB (MBL), HAWB (HBL) - Provide excellent Customer Service - Generate customer Invoices Job Responsibilities:- Manage...

  • Customer Service/administrative Coordinator

    2 months ago

    Richmond, Canada The Radius Group Full time

    _**The VALUE this role brings to the team**:_ The **Installation & Service Coordinator **will join our Radius Security Division to assist our customers with installation and/or service related requests for our Security division. Additionally, the Installation & Security Coordinator assists with the scheduling of new monitoring and internal/external security...

  • Customer Service/administrative Coordinator

    1 week ago

    Richmond, Canada The Radius Group Full time

    _**The VALUE this role brings to the team**:_ The **Installation & Service Coordinator **will join our Radius Security Division to assist our customers with installation and/or service related requests for our Security division. Additionally, the Installation & Security Coordinator assists with the scheduling of new monitoring and internal/external security...

  • Customer Service Representative

    7 days ago

    Richmond, Canada Priority Appliance Service Full time

    *Priority Appliance Service* is looking for a full-time *Customer Service Rep* to join us in our Richmond office from 8:00 AM to 4:00 PM, Monday through Friday. *What does a Customer Service Rep and Priority Appliance* *do?* At Priority Appliance Service our Customer Service Representatives provide exceptional customer service to customers calling into our...

  • Customer Service Representative

    2 weeks ago

    Richmond, Canada Priority Appliance Service Full time

    *Priority Appliance Service* is looking for a full-time *Customer Service Rep* to join us in our Richmond office from 8:00 AM to 4:00 PM, Monday through Friday. *What does a Customer Service Rep and Priority Appliance* *do?* At Priority Appliance Service our Customer Service Representatives provide exceptional customer service to customers calling into our...

  • Customer Service Coordinator

    2 weeks ago

    Richmond Hill, Ontario, Canada Motion LP Full time

    At Motion, our purpose is to make life accessibleOur role is to care. Our compassion and knowledge set us apart. We deliver the right mobility, accessibility, personal care, and daily living solutions to individuals across Canada. We believe that providing people with comprehensive solutions empowers and fulfills us all.Who we needWe have built our brand on...

  • Equipment Customer Service Coordinator

    5 days ago

    Richmond, Canada Trakking Full time

    **About Trakking** Trakking is a digital platform for sourcing, managing, and returning empty shipping line containers. Our mission is to drive efficiency, reduce costs, and increase velocity of international shipping containers across all Canadian Ports, which ultimately will decrease greenhouse gas emissions. We have three modules: empty container...

  • Equipment Customer Service Coordinator

    2 weeks ago

    Richmond, British Columbia, Canada Trakking Full time

    About TrakkingTrakking is a digital platform for sourcing, managing, and returning empty shipping line containers. Our mission is to drive efficiency, reduce costs, and increase velocity of international shipping containers across all Canadian Ports, which ultimately will decrease greenhouse gas emissions.We have three modules: empty container release,...

  • Warranty Customer Service Coordinator

    2 weeks ago

    Richmond Hill, Ontario, Canada MHB Group Canada Full time

    Are you a Customer Service Coordinator looking for a job with a leading Developer in Toronto? Are you interested in working for a company with an excellent reputation? Would you like to work on customer service for high-rise Condo projects? Then read the details below and apply todayResponsibilitiesThe Warranty Service Coordinator works on a fantastic...

  • Warranty Customer Service Coordinator

    2 weeks ago

    Richmond Hill, Ontario, Canada MHB Group Canada Full time

    Are you a **Customer Service Coordinator** seeking an opportunity with a top Developer in Toronto? Do you have a passion for delivering exceptional customer service? Are you keen on assisting with high-rise Condo projects? If so, continue reading for more details: **Responsibilities** - Collaborate with a post-construction team to ensure quality service for...

  • Fire Services

    3 weeks ago

    Richmond, Canada Vancouver Fire & Radius Security Full time

    The** Customer Service Coordinator/Account Manager** will report directly to the Account Manager Supervisor. The primary role of the Account Manager is to build excellent customer relationships, retain and grow portfolios within an assigned customer base. They will develop and execute a customer-focused strategy to support retention of inspection & service...

  • Residential Customer Service Representative

    3 weeks ago

    Richmond, Canada Ashton Service Group Full time

    **Compensation & Perks** - Starting hourly wage range of $21-$23, negotiable based on education and experience - Incentive and bonus plans - 2-weeks paid vacation to start - Extended health and dental benefits - 5% RRSP matching available after 1 year of employment - Lunch subsidy - Paid training to support continuous growth and to encourage promotion and...

  • Residential Customer Service Representative

    2 weeks ago

    Richmond, British Columbia, Canada Ashton Service Group Full time

    Compensation & Perks Starting hourly wage range of $21$23, negotiable based on education and experience Incentive and bonus plans 2weeks paid vacation to start Extended health and dental benefits 5% RRSP matching available after 1 year of employment Lunch subsidy Paid training to support continuous growth and to encourage promotion and advancement within the...

  • Customer Service Coordinator

    2 weeks ago

    Richmond Hill, Ontario, Canada Wireless DNA Inc. Full time

    About UsWireless DNA is an authorized exclusive Rogers and Fido dealer with over 20 years in the industry with an award-winning network of stores to bring the best and the latest in telecommunication technology. We have 27 different locations across the Greater Toronto area, including one at the Toronto Pearson airport.We are passionate about innovation and...

  • Logistics Coordinator

    3 weeks ago

    Richmond, Canada Levy Show Service Inc. Full time

    **JOB TITLE: Logistics Coordinator** **FULL TIME**:Work model that supports a blend of in-office, Levy warehouse and onsite.** **REPORTS TO: April Cheng, Logistics Manager** **DEPARTMENT: Levy Logistics** **______________________________________** **JOB DESCRIPTION** LEVY Show Service is a full-service trade show, event designer and coordinator. We are...

  • Customer Service Coordinator

    2 weeks ago

    Richmond, Canada Xypex Chemical Corporation Full time

    Xypex Chemical Corporation is looking for a Customer Service Coordinator to work in our Manufacturing Plant. The principal objective of this role is to ensure the timely and accurate communication and data entry of all orders with Internal and External customers. This role will also support inventory control, logistics, shipping, production planning and...

  • Service Coordinator

    3 weeks ago

    Richmond, Canada Prevost Canada Full time

    Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. **What you will do** Be part of a competent and dynamic team within a...

  • Customer Service Specialist

    5 days ago

    Richmond, Canada City of Richmond BC Full time

    **Customer Service Specialist**: The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs,...

  • Warehouse Customer Service

    4 weeks ago

    Richmond, Canada NIPPON EXPRESS CANADA Full time

    **Job Summary**: Customer Service Coordinator is responsible for liaising between our customer and our warehouse staff, utilizing communications, professional business conduct and our customers’ Warehouse Management System. **Responsibilities**: - Keep open lines of communication with our customer - Work with our team to process customer's requests -...