Customer Service Adviser
6 months ago
Work Term: Permanent
- Work Language: English
- Hours: 42.5 hours per week
- Education: College/CEGEP
- Experience: 2 years to less than 3 years
- Hospitality administration/management, general
- or equivalent experience
**Tasks**:
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Explain the type and cost of services offered
- Issue receipts and other forms
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive payments
**Computer and technology knowledge**:
- MS Outlook
- MS Office
- ARMS
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Hand-eye co-ordination
- Physically demanding
- Repetitive tasks
**Personal suitability**:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Dependability
- Honesty
- Quick learner
**Screening questions**:
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Health benefits**:
- Dental plan
- Health care plan
- Vision care benefits
**Financial benefits**:
- Life insurance
- Registered Retirement Savings Plan (RRSP)
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