Customer Service Assistant

2 months ago

St Catharines, Canada St. Catharines Public Library Full time

**Position: Customer Service Assistant (Part-Time) 12-Month Contract**

**Location**: Programming and Promotions, Central Library

**Job Summary**: This position reports to the Manager, Programming and Promotions and functions as part of the Programming and Promotions team providing and supporting program planning and implementation, information and reference services, reader’s advisory, circulation and digital assistance. Working as part of a collaborative team environment, will work towards achieving the strategic goals of SCPL through customer service & access, programming & outreach, and teamwork.

**Duties and Responsibilities**:
1. Programming & Outreach
- Working with the Programming & Outreach Librarian and colleagues, develops programs and outreach, class visits, and tours that align with the Library’s strategic goals;
- Continually measures and evaluates the effectiveness of programs and outreach, making recommendations to the Programming & Outreach Librarian and colleagues for improvements;
- Liaises with relevant community organizations and groups to build and maintain a network of community contacts;
- Uses outreach opportunities to engage customers in library membership and position the library as a trusted community development partner;
- Works with the Programming and Outreach Team, to increase awareness of the library’s programs, through print and online promotions;
- Facilitates a welcoming environment for community volunteers assisting with outreach and/or programming.

2. Customer Service and Access
- Models and provides service excellence in all interactions with the public;
- Communicates effectively with a variety of audiences and individuals from diverse backgrounds;
- Provides readers’ advisory, reference, library orientation, customer guidance, research support, circulation tasks and membership updates;
- May participate in the maintenance of library collections, marketing the library collections through displays and maintain a good working knowledge of the resources and collections;
- Performs other customer service related duties as required.

3. Teamwork
- Participates in team meetings to communicate updates, address concerns, plan programming and/or outreach;
- Works with team members to ensure branch workflow is smooth and efficient, providing direction when necessary;
- Fosters and maintains positive work relationships with library staff;
- Contributes to healthy and safe work environment while supporting the Library’s mission and values.

**Qualifications**:
1. Library Technician Diploma or degree or equivalent.

2. Minimum 1 years’ experience working in a public library or program planning and delivery and/or customer service.

3. Excellent interpersonal and communication skills.

4. Proficient using Technology to work and provide assistance to others, including electronic resources, devices, Microsoft Office, etc.

5. Current Criminal Records Check.

6. Access to reliable transportation.

**Hours of Work**: Not more than 48 hours per 2 week pay period, weekdays, evenings, and weekends (including Sundays) as required.

The term of this temporary position is November 2024 - October 2025 to replace a maternity leave. Position could be extended beyond 12 months.

**Hourly Rate**: $27.240- $31.861 per hour (Pay Group 4, July 2024 PT schedule)

**How to Apply**:
St. Catharines Public Library is an equal opportunity employer committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise Human Resources to ensure your accommodation needs under the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act are provided through all stages of the recruitment process.

**Job Type**: Part-time

Pay: From $27.24 per hour

Expected hours: No more than 24 per week

Work Location: In person

Application deadline: 2024-11-08

  • Customer Service/administrative Assistant

    6 months ago

    St. Catharines, Canada PCS of Niagara Full time

    PCS is the Niagara Region's largest, and most respected professional cleaning service provider with over 33 years in the industry! Our core values determine how we eat, sleep, clean and enjoy every day. Working at PCS is not a job for us, it’s our passion! Join us as we keep the world clean one carpet at a time! As a Customer Service/Administrative...

  • Customer Service Manager

    3 months ago

    St. Catharines, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...

  • Customer Service Manager

    4 months ago

    St. Catharines, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...

  • Customer Service Representative

    6 months ago

    St. Catharines, Canada NatureKast Products Inc. Full time

    Located in St Catharines, NatureKast is a manufacturer of fine outdoor Weatherproof Cabinetry and accessories. Working through a dealer network, NatureKast customers are located throughout North America, primarily in the U.S. Our manufacturing facility has approximately 70 highly skilled plant & office employees. We currently have a **Full-Time** position...

  • Customer Service Representative

    7 months ago

    St. Catharines, Canada U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Part Time Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that...

  • Customer Service Associate

    2 months ago

    St. Catharines, Ontario, Canada beBee Professionals Full time $35,000 - $55,000

    We are seeking a Customer Service Associate to join our team in St. Catharines. In this role, you will be responsible for providing exceptional customer service, maintaining product knowledge, and processing transactions.Key Responsibilities:Greet and assist customers with their purchases.Maintain knowledge of products and promotions to provide accurate...

  • Customer Service Representative

    4 months ago

    St. Catharines, Canada Kraun Electric Full time

    Kraun Electric is a growing electrical contracting firm that delivers comprehensive electrical solutions & services to a wide variety of clients. We are recognized leaders in the industry because of our commitment to quality work, customer service, and innovation. A Customer Service Representative at Kraun will support our ICI and Home Electric Service...

  • Customer Service Representative

    6 months ago

    St. Catharines, Canada TWO MEN AND A TRUCK Full time

    The customer service representative is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all **TWO MEN AND A TRUCK® **customers through in-depth knowledge of company products and services. We are currently looking to fill a full time position (40-44 hours a week). **Responsibilities**: - Acts...

  • Customer Service Representative

    6 months ago

    St. Catharines, Canada Brand Blvd Full time

    We are on the hunt for a Customer Service Representative to join our team! The client experience is our top priority, so this individual must have a positive, upbeat attitude and is always willing to go the extra mile! Your roles will include (but not limited to): - Communicating and collaborating with multiple team members - Process customer orders with...

  • Customer Service Representative

    7 months ago

    St. Catharines, Canada Farm Boy Inc. Full time

    Job DescriptionThis position is responsible for contributing to the coordinated efforts of preparing and presenting a high-quality shopping experience to all Farm Boy customers. The performance of the duties must ensure a quality service approach to all customers, employees and suppliers. All responsibilities must be performed in a manner consistent with the...

  • Cashier/customer Service

    6 months ago

    St. Catharines, Canada Church's Chicken Full time

    Responsibilities: - Provide exceptional customer service to all patrons - Operate cash register and handle transactions accurately - Maintain a clean and organized checkout area - Assist customers with product inquiries and recommendations - Process returns and exchanges in accordance with company policies - Handle customer complaints or concerns in a...

  • Customer Service Specialist

    3 months ago

    St. Catharines, Ontario, Canada beBee Professionals Full time $35,000 - $55,000

    We are seeking a highly motivated and customer-focused Sales Associate to join our team at beBee Professionals in St. Catharines, Canada.Key Responsibilities:Provide exceptional customer service and assist customers with their purchases.Maintain a thorough knowledge of products and promotions to offer accurate information and recommendations.Process...

  • Customer Service/cashier

    2 months ago

    St. Catharines, Canada Urban Cravings Full time

    **Overview** **Positions available at** **300 Fourth Ave, St Catharines or 600 Ontario St, St. Catharines** We are seeking a motivated and friendly Customer Service Associate / Cashier to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service while handling transactions efficiently. Your ability...

  • Customer Service Representative

    7 months ago

    St. Catharines, Canada TWO MEN AND A TRUCK® Full time

    The customer service representative is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all TWO MEN AND A TRUCK® customers through in-depth knowledge of company products and services. We are currently looking to a fill a full-time position (40-44 hours a week). **Responsibilities**: -...

  • Customer Service Associate

    7 months ago

    St. Catharines, Canada Savers Full time

    Description Position at Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply...

  • Customer Service Associate

    5 months ago

    St. Catharines, Canada Savers Value Village Full time

    Description Job Title: Customer Service AssociateWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Csr (Customer Service Representative)

    6 months ago

    St. Catharines, Canada CSN GLEN MERRITT COLLISION Full time

    **About us** CSN Glen Merritt is your #1 choice in auto body in St. Catharines. With more than 50 years in business, our goal is to continue to exceed our customers expectations with efficient and comprehensive selection of repairs and enhancement services and high-quality results performed by a team of leading motor vehicle technicians. CSN Glen-Merritt...

  • Customer Assistant

    3 months ago

    St. Catharines, Canada Tepperman's Full time

    Customer Assistant **Efficiency at Your Fingertips**: Join Our Team with Our Stellar Office Customer Assistant! Why Work For Us - We offer job stability like no one else, as we are a 99-year-old family-owned company. - We provide competitive wages and pension-matching program. - We offer a competitive annual incentive bonus and top it off with unbeatable...

  • Customer Service Representative

    6 months ago

    St. Catharines, Canada Dumont Security Full time

    **Job Summary** We are currently looking for Customer Service Representatives in St. Catharines who have a passion for helping others and have a drive to succeed in a fast paced environment. If you have customer service experience and are looking for a job with a successful growing local business. You enjoy what you do and enjoy sharing your experience and...

  • Customer Service Representative

    6 months ago

    St. Catharines, Canada CSN Collision Full time

    In 1973 CSN Glen-Merritt opened as a family-run business offering customers top quality collision repairs and friendly hometown service. Using state of the art equipment, our trained technicians will repair your vehicle properly so that you can get back on the road safely. The client service representative ensures that the customer who comes through the...