Customer Service Representative

2 weeks ago

St Catharines, Canada TWO MEN AND A TRUCK Full time

The customer service representative is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all **TWO MEN AND A TRUCK® **customers through in-depth knowledge of company products and services. We are currently looking to fill a full time position (40-44 hours a week).

**Responsibilities**:

- Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in **TWO MEN AND A TRUCK **services
- Asks open-ended, probing questions to determine customer requirements and expectations
- Directly and accurately inputs information in to “Movers Who Care®” software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks
- Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability or customer specifications
- Educates customer on terminology, policies and procedures, anticipated delays and any additional information needed to increase customer satisfaction and improve profitability
- Complies with federal, provincial, and local legal requirements when scheduling moving services and staff
- Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of **TWO MEN AND A TRUCK **and effectively oppose any customer objections
- Prepares all move-related paperwork and documents on a daily basis
- Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints
- Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns
- May assist management with scheduling and tracking of movers and drivers in accordance with move requirements
- May prepare various reports for management as well as gather research and statistics
- May prepare proposals, letters, mass mailings, and other miscellaneous correspondence
- May participate in various marketing activities including networking, direct mail and charitable move coordination
- Ensures display area is maintained in a clean and professional manner; i.e. brochure stocks and box displays
- All other duties as assigned

**Job Requirements**
- High school diploma or post graduate is preferred.
- A minimum of six months to one year of customer service and/or office experience is required
- Outside or inbound sales and/or **TWO MEN AND A TRUCK **or moving industry experience is preferred
- Excellent customer service skills (friendly, courteous and helpful)
- Effective listening and communication skills
- Good grammar, voice and diction
- Good organizational and time management skills
- Ability to analyze and solve problems effectively
- Accurate; consistent attention to detail
- Confidence to initiate customer contact, and comfortable asking for the sale
- Strong team player who works productively with a wide range of people and personalities
- Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
- Basic computer and keyboarding skills
- Able to perform basic business math
- Able to present a professional image at all times to customers and vendors
- Demonstrated integrity, ethical standards, and commitment to **TWO MEN AND A TRUCK **Core Values

TWO MEN AND A TRUCK is the nation’s leading full-service moving company, offering customers comprehensive home and business relocation, packing and unpacking, and junk removal services. Making training and customer service a priority, we’re proud to offer professionally-trained movers along with top-of-the-line equipment and resources to exceed your expectations. Our goal is to tailor each experience to specifically fit all moving needs.
LOCAL MOVING
Local moving is what started our brand more than 35 years ago, and we take pride in exceeding our customers’ expectations We offer a professionally trained moving team to ensure your belongings are handled with care and that your move runs smoothly.
JUNK REMOVAL
With this new service, our professional moving teams can assist you with downsizing, home renovations, or spring cleaning to remove those old items you no longer want. Schedule our junk removal service prior to your move or whenever you need items hauled away

Pay: Starting at $18 / hour

**Job Type**: fulltime

Schedule:

- 8 hour shift
- Day shift

Education: High school degree

Work location: On-site

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