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Customer Service Ambassador

2 months ago

St Catharines, Ontario, Canada CB Canada Full time
Customer Service Representative

We are seeking a talented Customer Service Representative to join our team at Motion. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service and support to our clients.

Key Responsibilities:
  • Provide top-notch customer service via phone, email, and in-person interactions.
  • Manage client relationships, resolve issues, and enhance overall customer satisfaction.
  • Collaborate with internal teams to ensure seamless service delivery and efficient issue resolution.
  • Stay up-to-date on product knowledge, services, and company policies to provide accurate information to clients.
  • Meet and exceed performance metrics, including response times, resolution rates, and client satisfaction scores.
Required Skills and Qualifications:
  • 2+ years of experience in a customer-facing role, preferably in a healthcare or mobility device industry.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to multitask, prioritize, and manage multiple projects simultaneously.
  • Proficiency in Microsoft Office Suite and experience with databases, such as Navision.
  • Strong empathy and compassion for clients, with a commitment to delivering exceptional service.
What We Offer:
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A competitive salary and benefits package, including comprehensive health and dental coverage.
  • A generous paid time-off policy and flexible work arrangements to support work-life balance.
  • Ongoing training and professional development to enhance your skills and expertise.

At Motion, we value diversity, equity, and inclusion. We are committed to creating a workplace that is welcoming, inclusive, and respectful of all individuals. We welcome applications from diverse candidates and encourage you to apply if you share our values and passion for delivering exceptional customer service.