Customer Service Representative

5 months ago

St Catharines, Canada City of St. Catharines Full time

**Summary**:
As a key member of the City of St. Catharines’ Citizens First Program, you are responsible for receiving, answering and referring all calls associated with the City’s Customer Service Division. Additionally, you provide a variety of City transactional services on behalf of all City Departments at the Customer Service Counter.

**Duties and Responsibilities**:

- (These set out the principal functions of the position, and shall not be considered as a detailed description of all the work requirements)._
- Process a variety of financial transactions for City services and programs including cash, debit and credit cards following department designated collection procedures and payment options.
- Receive, assess, refer and answer inquiries related to all departments of the City such as tax, water, parking, forestry, roads maintenance, traffic operations, culture and recreation.
- Prepare daily, weekly and monthly financial reporting, inventory reporting and prepare the required general ledger journal entries.
- Enter and maintain online requests, paper files and logs related to service requests.
- Self-monitor and measure performance against written guidelines to ensure the desired level of customer satisfaction and service using tools available.
- Recognize trends or changes in types of calls or questions that callers have.React to situational changes by ensuring that appropriate persons are notified.
- Participate in on-going monitoring of telephone calls to ensure standards are being met.
- Report regularly on the status of results and performance.

**Position Requirements**:

- Minimum of a Grade 12 Diploma plus additional courses in Customer Service and Administration.
- Experience in a customer service related position is essential.
- Experience with cash-handling or related functions is an asset.
- Dynamic customer service skills including well-developed empathy and intuitive skills to be able to assess customer's sometimes unspoken needs and quickly match up those needs with available resources.
- Established written and verbal communication skills including effective use of grammar and spelling.
- Proven ability to work within a fast-paced, multi-tasking team environment while maintaining a positive demeanour.
- Expert awareness of current events related to public health and safety, public programs, flyer distribution, snow removal, cultural events such as festivals, parades, and street fests; public meetings such as Council and public information sessions.
- Excellent interpersonal and conflict resolution skills.
- Creativity and flexibility in order to persuade and educate customers.
- Excellent telephone etiquette; good voice quality, diction and articulation.
- Ability to work with figures and an understanding of business accounting concepts.
- Ability to conduct internet searches.
- Proven experience in Microsoft Word, Excel, and Outlook.
- Proven completion of Ministry of Labour Worker Health and Safety Awareness training.
- A demonstrated commitment to enhancing a safety culture.

**Hourly Rate**: $30.53

**Expected Work Location**:City Hall

**Hours of Work**: Various shifts Monday - Friday, up to 24 hours per week

**THIS IS A TEMPORARY PART TIME POSITION FOR APPROXIMATELY SIX (6) MONTHS**

The City of St. Catharines is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process

  • Customer Service Representative

    5 months ago

    St. Catharines, Canada Lincoln Appliance Service Centre Inc Full time

    **Customer Service Representative Job Posting** Lincoln Appliance Service Centre was established in 1967 and is located in St. Catharines, servicing the Niagara Region as well as the Hamilton area. Lincoln Appliance provides major appliance service & parts, employing 19 service technicians & an office staff of 24, which includes in-shop technicians. We...

  • Customer Service Representative

    5 months ago

    St. Catharines, Canada Fix Auto Full time

    **Fix Auto** is looking for a **Customer Service Representative!** If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career. As a **Customer Service Representative,** you will act as brand ambassador and provides positive brand experience to all customers. A day in the Life of a...

  • Customer Service Representative

    1 month ago

    St. Catharines, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in St. Catharines is looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, handling customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle...

  • Customer Service Representative

    2 weeks ago

    St. Catharines, Ontario, Canada Performance Auto Group Full time

    Job DescriptionIn this role as a Customer Service Representative at Performance Auto Group, you will play a vital part in delivering exceptional customer experiences. As the first point of contact for clients visiting our dealerships, your warm and welcoming demeanor will set the tone for their interactions with us.

  • Customer Service Representative

    5 months ago

    St. Albert, Canada HYTORC Sales & Service Full time

    HYTORC Sales & Service is looking for a **TEMPORARY** full-time Customer Service Representative. The position will be for a minimum of two months but possibly longer and could have the possibility of becoming permanent. The main responsibility will be to prepare rental and purchase quotes, prepare packing slips, and carrier/courier waybills and labels. The...

  • Customer Service Representative

    3 months ago

    St. Catharines, Canada Kraun Electric Full time

    Kraun Electric is a growing electrical contracting firm that delivers comprehensive electrical solutions & services to a wide variety of clients. We are recognized leaders in the industry because of our commitment to quality work, customer service, and innovation. A Customer Service Representative at Kraun will support our ICI and Home Electric Service...

  • Customer Service Representative

    6 months ago

    St. Catharines, Canada Patene Building Supplies Ltd Full time

    Patene Building Supplies Ltd. is a distributor of drywall, steel framing components, insulation, acoustic ceilings, shingles, masonry and other building materials for the residential and commercial construction industries. We have thirteen (13) branch locations throughout Ontario & Manitoba to serve our contractor, builder and retail customers. We are...

  • Customer Service Representative

    6 months ago

    St. Catharines, Canada BMO Financial Group Full time

    222 - 228 Glendale Avenue St Catharines Ontario,L2T 2K5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    6 months ago

    St. Catharines, Canada BMO Financial Group Full time

    31 King Street St Catharines Ontario,L2R 6W7 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    6 months ago

    St. Catharines, Canada BMO Financial Group Full time

    121 Lakeshore Road St Catharines Ontario,L2N 2T7 This position has a guaranteed 12 hours per week. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to...

  • Customer Care Representative

    6 months ago

    St. Catharines, Canada Ministry of Public and Business Service Delivery Full time

    At ServiceOntario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and services - online, in person and by phone. Our vision is to make Government better through service excellence and innovation. Our Mission is to design and deliver excellent services and solutions and to champion...

  • Customer Service Representative

    6 months ago

    St. Catharines, Canada Brand Blvd Full time

    We are on the hunt for a Customer Service Representative to join our team! The client experience is our top priority, so this individual must have a positive, upbeat attitude and is always willing to go the extra mile! Your roles will include (but not limited to): - Communicating and collaborating with multiple team members - Process customer orders with...

  • Customer Service Representative

    5 months ago

    St. Catharines, Canada NatureKast Products Inc. Full time

    Located in St Catharines, NatureKast is a manufacturer of fine outdoor Weatherproof Cabinetry and accessories. Working through a dealer network, NatureKast customers are located throughout North America, primarily in the U.S. Our manufacturing facility has approximately 70 highly skilled plant & office employees. We currently have a **Full-Time** position...

  • Customer Service Representative

    5 months ago

    St. Catharines, Canada Dumont Security Full time

    **Job Summary** We are currently looking for Customer Service Representatives in St. Catharines who have a passion for helping others and have a drive to succeed in a fast paced environment. If you have customer service experience and are looking for a job with a successful growing local business. You enjoy what you do and enjoy sharing your experience and...

  • Storage Customer Service Representative

    4 months ago

    St. Catharines, Canada U-Haul Full time

    Location: 72 Vine St S, St. Catharines, Ontario L2R7N4 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company’s...

  • Customer Service Representative

    6 months ago

    St. Catharines, Canada TWO MEN AND A TRUCK® Full time

    The customer service representative is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all TWO MEN AND A TRUCK® customers through in-depth knowledge of company products and services. We are currently looking to a fill a full-time position (40-44 hours a week). **Responsibilities**: -...

  • Customer Care Representative

    3 months ago

    St. Catharines, Canada Ministry of Public and Business Service Delivery and Procurement Full time

    At ServiceOntario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and services - online, in person and by phone. Our vision is to make Government better through service excellence and innovation. Our Mission is to design and deliver excellent services and solutions and to champion...

  • Storage Customer Service Representative

    3 weeks ago

    St. Catharines, Ontario, Canada U-Haul Full time

    Job Summary:U-Haul is seeking a Storage Customer Service Representative to join our team. As a Storage Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. You will work as part of a support team to inspect and maintain equipment, assist customers using...

  • Customer Service Representative

    6 months ago

    St. Catharines, Canada Net2Source Full time

    **Please share the below details as well**: - **Visa Status: -**: - **Current Address (Complete Address): -**: - **Are you comfortable going onsite?: -**: - **Have you applied/ submitted or Interviewed with Accenture before?: - ** **Note: - **Working hours: Monday to Friday 8 -5 EST **Job Title: Customer Service Representative** **Location: St....

  • Customer Service Representative

    5 months ago

    St. Catharines, Canada TWO MEN AND A TRUCK Full time

    The customer service representative is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all **TWO MEN AND A TRUCK® **customers through in-depth knowledge of company products and services. We are currently looking to fill a full time position (40-44 hours a week). **Responsibilities**: - Acts...