Customer Service Represenative

5 months ago

St Catharines, Canada City of St. Catharines Full time

**Summary of Duties**:
As a key member of the City of St. Catharines’ Citizens First Program, you are responsible for receiving, answering and referring all calls associated with the City’s Customer Service Division. Additionally, you provide a variety of City transactional services on behalf of all City Departments at the Customer Service Counter.

**Duties and Responsibilities**:

- (These set out the principal functions of the position, and shall not be considered as a detailed description of all the work requirements)._
- Process a variety of financial transactions for City services and programs including cash, debit and credit cards following department designated collection procedures and payment options.
- Receive, assess, refer and answer inquiries related to all departments of the City such as tax, water, parking, forestry, roads maintenance, traffic operations, culture and recreation.
- Prepare daily, weekly and monthly financial reporting, inventory reporting and prepare the required general ledger journal entries.
- Enter and maintain online requests, paper files and logs related to service requests.
- Self-monitor and measure performance against written guidelines to ensure the desired level of customer satisfaction and service using tools available.
- Recognize trends or changes in types of calls or questions that callers have.React to situational changes by ensuring that appropriate persons are notified.
- Participate in on-going monitoring of telephone calls to ensure standards are being met.
- Report regularly on the status of results and performance.

**Position Requirements**:

- Minimum of a Grade 12 Diploma plus additional courses in Customer Service and Administration.
- Experience in a customer service related position is essential.
- Experience with cash-handling or related functions is an asset.
- Dynamic customer service skills including well-developed empathy and intuitive skills to be able to assess customer's sometimes unspoken needs and quickly match up those needs with available resources.
- Established written and verbal communication skills including effective use of grammar and spelling.
- Proven ability to work within a fast-paced, multi-tasking team environment while maintaining a positive demeanour.
- Expert awareness of current events related to public health and safety, public programs, flyer distribution, snow removal, cultural events such as festivals, parades, and street fests; public meetings such as Council and public information sessions.
- Excellent interpersonal and conflict resolution skills.
- Creativity and flexibility in order to persuade and educate customers.
- Excellent telephone etiquette; good voice quality, diction and articulation.
- Ability to work with figures and an understanding of business accounting concepts.
- Ability to conduct internet searches.
- Proven experience in Microsoft Word, Excel, and Outlook.
- Proven completion of Ministry of Labour Worker Health and Safety Awareness training.
- A demonstrated commitment to enhancing a safety culture.

**CUPE Pay Group 6 **- Minimum $53,960 annually; Maximum $59,935 annually

**Expected Work Location**:City Hall (eligible for part-time remote work)

**Hours of Work**:35 hours per week. Currently Monday - Friday; shifts between 8:30am - 5:00pm

**THIS IS A TEMPORARY POSITION FOR APPROXIMATELY TWELVE (12) MONTHS**

Applications received any other way will not be accepted.

The City of St. Catharines is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: $53,960.00-$59,935.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee assistance program
- Extended health care
- Life insurance
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

  • Customer Service Representative

    5 months ago

    St. Catharines, Canada Lincoln Appliance Service Centre Inc Full time

    **Customer Service Representative Job Posting** Lincoln Appliance Service Centre was established in 1967 and is located in St. Catharines, servicing the Niagara Region as well as the Hamilton area. Lincoln Appliance provides major appliance service & parts, employing 19 service technicians & an office staff of 24, which includes in-shop technicians. We...

  • Customer Service

    3 months ago

    St. Catharines, Canada HOT KITCHEN INDIAN RESTAURANT Full time

    **Overview** **Duties**: - Interact with customers to provide information in response to inquiries about products and services - Handle and resolve customer complaints in a professional manner - Utilize phone etiquette to answer incoming calls promptly and assist callers with their needs - Analyze customer needs and recommend products or services that best...

  • Customer Care Representative

    6 months ago

    St. Catharines, Canada Ministry of Public and Business Service Delivery Full time

    At ServiceOntario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and services - online, in person and by phone. Our vision is to make Government better through service excellence and innovation. Our Mission is to design and deliver excellent services and solutions and to champion...

  • Customer Service Representative

    5 months ago

    St. Catharines, Canada TWO MEN AND A TRUCK Full time

    The customer service representative is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all **TWO MEN AND A TRUCK® **customers through in-depth knowledge of company products and services. We are currently looking to fill a full time position (40-44 hours a week). **Responsibilities**: - Acts...

  • Customer Service Ambassador

    1 month ago

    St. Catharines, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a skilled Customer Service Ambassador to provide exceptional service to our customers in St. Catharines, Canada. In this role, you will be responsible for handling customer inquiries, providing product information, and resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone, email, and...

  • Customer Service Representative

    1 month ago

    St. Catharines, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in St. Catharines is looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, handling customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle...

  • Customer Service/cashier

    1 month ago

    St. Catharines, Canada Urban Cravings Full time

    **Overview** **Positions available at** **300 Fourth Ave, St Catharines or 600 Ontario St, St. Catharines** We are seeking a motivated and friendly Customer Service Associate / Cashier to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service while handling transactions efficiently. Your ability...

  • Customer Service Representative

    6 months ago

    St. Catharines, Canada TWO MEN AND A TRUCK® Full time

    The customer service representative is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all TWO MEN AND A TRUCK® customers through in-depth knowledge of company products and services. We are currently looking to a fill a full-time position (40-44 hours a week). **Responsibilities**: -...

  • Customer Service Representative

    3 months ago

    St. Catharines, Canada Kraun Electric Full time

    Kraun Electric is a growing electrical contracting firm that delivers comprehensive electrical solutions & services to a wide variety of clients. We are recognized leaders in the industry because of our commitment to quality work, customer service, and innovation. A Customer Service Representative at Kraun will support our ICI and Home Electric Service...

  • Customer Service Associate

    1 month ago

    St. Catharines, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Associate to join our team at beBee Professionals in St. Catharines. As a Customer Service Associate, you will be responsible for taking customer orders, preparing food items, and ensuring excellent customer service at our food counter.Key Responsibilities:Greet customers and take their orders efficiently.Prepare...

  • Customer Service Associate

    1 month ago

    St. Catharines, Ontario, Canada beBee Professionals Full time $35,000 - $55,000

    We are seeking a Customer Service Associate to join our team in St. Catharines. In this role, you will be responsible for providing exceptional customer service, maintaining product knowledge, and processing transactions.Key Responsibilities:Greet and assist customers with their purchases.Maintain knowledge of products and promotions to provide accurate...

  • Customer Service Representative

    5 months ago

    St. Catharines, Canada Fix Auto Full time

    **Fix Auto** is looking for a **Customer Service Representative!** If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career. As a **Customer Service Representative,** you will act as brand ambassador and provides positive brand experience to all customers. A day in the Life of a...

  • Customer Service Representative

    2 months ago

    St. Catharines, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    Food Counter Attendant RoleWe are seeking a skilled Food Counter Attendant to provide exceptional customer service and ensure a seamless dining experience for our guests at beBee Professionals in St. Catharines.Key Responsibilities:Take customer orders efficiently and accurately.Prepare food items according to customer preferences and maintain a clean and...

  • Customer Service Ambassador

    3 weeks ago

    St. Catharines, Ontario, Canada CB Canada Full time

    Customer Service RepresentativeWe are seeking a talented Customer Service Representative to join our team at Motion. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service and support to our clients.Key Responsibilities:Provide top-notch customer service via phone, email, and in-person interactions.Manage...

  • Customer Service Representative

    6 months ago

    St. Catharines, Canada BMO Financial Group Full time

    222 - 228 Glendale Avenue St Catharines Ontario,L2T 2K5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    6 months ago

    St. Catharines, Canada BMO Financial Group Full time

    31 King Street St Catharines Ontario,L2R 6W7 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    6 months ago

    St. Catharines, Canada BMO Financial Group Full time

    121 Lakeshore Road St Catharines Ontario,L2N 2T7 This position has a guaranteed 12 hours per week. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to...

  • Customer Service Representative

    5 months ago

    St. Catharines, Canada BMO Financial Group Full time

    222 - 228 Glendale Avenue St Catharines Ontario,L2T 2K5 This is a CASUAL role at our branch in St Catharines, Ontario. This position requires availability to work anytime during branch hours, Monday through Saturday. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial...

  • Customer Service Representative

    6 months ago

    St. Catharines, Canada BMO Financial Group Full time

    121 Lakeshore Road St Catharines Ontario,L2N 2T7 This opportunity is for Lakeshore & Geneva Branch, St. Catherine's ON and is for 18.75 hours per week, permanent part time. **PART TIME MINIMUM 18.75 HOURS PER WEEK** **ST CATHARINES ONTARIO** **LAKESHORE & GENEVA BRANCH** Delivers exceptional service to BMO customers and prospects. Identifies customer...

  • Customer Service Manager

    2 months ago

    St. Catharines, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...