Clinical Receptionist

1 week ago

Toronto, Canada WOMEN'S HEALTH IN WOMEN'S HANDS COMMUNITY HEALTH CENTRE Full time

**CLINICAL RECEPTIONIST**

**PERMANENT FULL-TIME**

WHIWH CHC provides racialized women, trans and non-binary clients from the African, Black, Caribbean, Latin American, and South Asian communities in Toronto and surrounding municipalities with culturally safe, relevant, and responsive primary healthcare. We are changemakers engaged in knowledge transfer and exchange, research, capacity building, and advocacy within and across multiple systems.

The Clinical Receptionist shall work within the mandate of Women’s Health in Women’s Hands Community Health Center. You will share your reception/administration skills and expertise to ensure that the Centre’s administrative systems and infrastructure effectively support the Centre’s mission and vision. Your key areas of responsibility include reception management, office, and facility support. All WHIWH staff must abide by the Guidance for Primary Health Care settings for Covid-19 and Public Health Guidelines for Covid-19. These guidelines include and are not limited to point of entry screening requirements, wearing a surgical mask during your onsite work hours and performing hand hygiene.

**RESPONSIBILITIES**:
1. Greet patients and visitors of the Centre; direct all clients and visitors to the appropriate location and services; be courteous, polite and helpful to the public and clients when representing Women’s Health in Women’s Hands;
2. Provide efficient and professional telephone services, transfer calls according to established protocols using judgment to determine activities requiring priority attention;
3. Co-manage all aspects of the Clinical reception desk including assisting clients.

4. As part of the administrative team you will need to do some shifts as a door screener:

- Duties involve greeting and screening all staff, patients, and visitors to the Centre in an orderly and systematic fashion.
- Administering a Covid-19 questionnaire and gathering contact information for all persons coming to the Centre. In addition, you will be taking temperature readings for each person and recording the readings on each questionnaire.
- During door screening shifts you must wear personal protective equipment (PPE) which includes a mask, goggles, gown and gloves provided by the Centre. You will also ensure that all persons are wearing a mask and use hand sanitiser before entering the Centre. You will provide a surgical mask and show clients how to don (put on) the mask when needed.
- In accordance to the screening procedure, you will contact medical staff at the Centre as needed based on the Covid-19 screening questionnaire protocol.

5. Assist with client registration and schedule client appointments according to the Centre’s protocols;
6. Providing administrative support to the Clinical Team which includes but is not limited to photocopying, documentation creation, event support, maintain forms and office supplies

7. Initiate crisis response procedures when necessary.

8. Maintain high-quality client data.

9. Schedule relevant support services for client care.

10. Order, stock and maintain an adequate inventory of medical and pandemic supplies in the exam rooms and storage cupboards.

11. Ensure exam rooms, and medical supply cupboards are kept safe, clean and stocked

12. Order, maintain and ensure proper and safe functioning of all medical equipment, coordinating repairs as required

13. Maintain supplies of specimen collection containers in public washrooms.

14. Other duties as assigned.

**QUALIFICATIONS**:
Knowledge of women’s health and disability issues is an asset. In addition to English, knowledge of a language spoken within one of the four priority communities is an asset.

**REPORTING**

This position reports to the Director, Primary Health Care Services

**APPLICATION PROCESS**

**Women’s Health in Women’s Hands Community Health Centre**

**Human Resources Department**

**APPLICATION DEADLINE**

Posted: February 28, 2023

Closing Date: March 7, 2023

**Compensation**: Based on experience and qualification or $33,890 with an annual step progression to a maximum of $41,606

WHIWH is working towards gender equity in pay

**We thank all applicants for their interest; however,**

**only those selected for an interview will be contacted.**

WHIWH has a Covid-19 Vaccination Policy that requires employees to take part in COVID-19 vaccination programs recommended by public health authorities unless approved for an exemption request under the Ontario Human Rights Code. Compliance with this policy is mandatory for this position.

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2023-03-07

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