IT Support Analyst

2 weeks ago

Burlington, Canada Liebherr-Canada Ltd. Full time

Liebherr strives to meet the high expectations of our customers by providing exceptional service and high-quality customer support and interaction. Liebherr team members are staffed and equipped to support our customers when it matters

The IT Support Analyst role is to maintain computer, network systems, hardware and software components to ensure high levels of availability and compliance. They will also participates in the day to day operational activities to support the IT department activities and the end users requirements.

**This role will be a hybrid opportunity with work from home up to 2 days per week.**

**Responsibilities**:

- Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users, IT Administrator and department manager
- Provide first level support (phone or in person) to users in day to day issues with computer components and systems for all Liebherr Canada locations
- Coordinate activities with IT Team located in Burlington, ON, and report any issues, problems, risk or point of attention for proper resolution/escalation
- Interact with Liebherr International IT groups in the escalation of IT related support requests
- Provide support, installation and configuration of PC’s, printers and multifunction copiers and other network peripherals
- Administer end user accounts maintenance, permissions, access rights, in accordance with best-practices regarding privacy, security, and regulatory compliance
- Participate in network and security audits from Central IT and implement recommended changes and remedial and preventive actions
- Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on printers, workstations and escalate incidents as necessary
- Participate in the asset administration, including maintenance of network component inventory and related documentation and technical specifications information
- Support Project Execution activities with vendors, outsources, and contractors as requested and coordinated by IT Management
- Follow procedures and policies for system administration and IT management defined by the IT Department
- Other duties as assigned

**Competencies**:

- Minimum 3 years experience in an IT Support role
- Previous experience with use of an ITSM (TOPdesk, ServiceNOW) is an asset
- CompTIA A+ certification is required, Microsoft, ITIL, Cisco, certifications are an asset
- Dynamic team player with a positive attitude
- You are able to effectively communicate detailed and complex information in a clear and concise manner
- You are self-motivated with the ability to work alone, unsupervised for extended periods of time
- Fully proficient with computers and Microsoft Office suite

**Our Offer**:

- Competitive wages (premiums & allowances for select roles*)
- International training opportunities
- Challenging work opportunities
- Comprehensive benefits and employer paid premiums from day one
- Paid vacation & health and wellness days
- Generous employer RRSP matching
- And much more

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.

**One Passion. Many Opportunities.**

**The company**:
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has ten branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace, transportation, and refrigeration industries.

**Location**:
Liebherr-Canada Ltd.

1015 Sutton Drive

L7L 5Z8 Burlington, ON

Canada (CA)

**Contact**:
Mauricio Sanchez

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