Junior IT Support Analyst

6 months ago

Burlington, Canada Bunzl Canada Full time

Bunzl Canada Inc (“Bunzl”) is a leader in the logistics, warehousing & distribution servicing customers across markets and industries, across Canada and across the world. We foster a culture of continuous learning and collaboration, striving for excellence in all aspects of our work. fortify our digital defenses.

Join our dynamic IT team as a Junior Application, Desktop and Infrastructure Support Analyst at Bunzl, where you'll play a vital role in providing exceptional end-user support across our expansive network. You'll engage with employees, troubleshoot technical issues, and ensure seamless functionality of desktop systems.

**_ Responsibilities:_**
- **End-User Assistance**: Respond promptly to inquiries and provide technical support to employees experiencing hardware, software, or network issues.
- **Troubleshooting**: Diagnose and resolve desktop-related problems, both remotely and on-site, ensuring mínimal disruption to workflow.
- **Documentation**: Maintain accurate records of technical issues, solutions provided, and troubleshooting steps for future reference. Add content to the IT knowledge base.
- **Training and Guidance**: Offer guidance and basic training to end-users on software functionalities and best practices.
- **Team Collaboration**: Collaborate effectively with IT teams to escalate complex issues and contribute to continuous improvement initiatives.
- **Hardware management**: be responsible for maintaining a pool of hardware devices, in order to respond to break/fix issues, growth and new employee onboarding.

**_ Qualifications:_**
- A college diploma in Information Technology, or related field (or equivalent experience).
- Strong understanding of desktop & mobile operating systems (Windows, iOS), hardware components, and basic networking concepts.
- Exceptional problem-solving skills and the ability to prioritize tasks in a fast-paced environment.
- Adopts a guiding principle of customer empathy. Listens, understands a scenario from the customer’s point of view, puts a customer lens on all situations and adjusts communication style to match the customer.
- Believes in Continuous Improvement, always looks for ways to improve processes, technology and their own skills.
- Excellent communication and interpersonal skills to interact professionally with end-users of varying technical expertise.
- Experience at any level in the Logistics, Warehousing & Distribution industry is preferred.

**_ Preferred Skills:_**
- Experience with ticketing systems (e.g., ServiceNow) for issue tracking and resolution.
- Familiarity with remote support tools and techniques.
- Certifications such as CompTIA A+/Network+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.
- Bilingual in French and English is an asset, but not a requirement.

**_ Benefits:_**
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and career advancement in a wide variety of areas of IT (Infrastructure, Coding, Security).
- A collaborative and inclusive work environment that values innovation and creativity.
- The position is in-office 5 days a week, with flexibility to move to 1 remote day over time if approved by the hiring manager.

**Who We Are**

Bunzl Canada Inc. (bunzlcanada.ca) provides the cleaning and hygiene products, food and retail packaging, safety products and industrial supplies that keep over 45,000 Canadian businesses running, every day. With over 1100 employees, we are one of the largest, most successful global companies in Canada with a long-standing track record of retaining, developing, and investing in our people.

**What We Believe**

Bunzl believes in the Power of People. We put our people first.
- We believe through diversity we build strength.
- We believe that an entrepreneurial spirit provides endless possibilities.
- We believe that together we can achieve anything.
- We believe through innovation we can find dynamic solutions.
- We believe that motivated people create happy customers.
- We believe everyone counts at Bunzl.
- We believe that when you join our team, your potential is unlimited.

At Bunzl, we believe in you

**What’s in it for you?**

Come showcase what you can do in a fast-moving, evolving company that provides competitive compensation, benefits, RRSP Match, Share Save (Stock) opportunities, performance incentives and career development opportunities. You’ll find the support, leadership, and workplace culture you need to achieve your full potential. When you are successful, we are successful At Bunzl, we don’t just say our people are our greatest asset, we really mean it. Let’s talk about your future.

**Interview guidance**

Bunzl is an Equal Opportunity Employer committed to fostering an inclusive and accessible environment reflecting the diversity of the communities in which we operate. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabi

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