Cfs Administrative Assistant and Support

3 months ago

Halifax, Canada The Salvation Army Full time

To support the Mission of The Salvation Army Halifax Centre of Hope; To work primarily with the different programs run by CFS; To provide administrative support to CFS Director and Assistant CFS Director; To work with individuals availing of the CFS services; To support the Halifax Centre of Hope Ministry Unit.

**KEY RESPONSIBILITIES**:

- Support special projects and community-based programs as required for CFS
- Give oversight to food bank on food bank days including other food bank related tasks i.e. filling food bags, supplying vouchers, data entry, etc.
- Have an awareness of client needs, as well as other resources available in the community to best serve the client. Involve Supervisor when necessary.
- Assess clients to determine need, i.e., crisis intervention, counselling, placements and/or referral to appropriate community agency.
- Take a supportive role in generating new service programs for clients and staff
- Support existing programs as required
- Support/organize other short-term programs as required.
- Assist, when needed, with the planning and operation of Christmas Registration, Christmas toy forecasting for warehouse and Christmas Hamper Program
- Assist with Back-to-School program and Summer Camp Programs
- Oversee H2O and Share the Fuel Programs
- Other duties as required to fulfill the Mission and Values of The Salvation Army

**Service Responsibilities**:

- Ensure support program delivery congruent with the Centre of Hope’s (COH) Mission, Vision and Values.
- Work in accordance with COH policies, procedures and philosophy of practice.
- Complete and maintain records, assessments, daily statistics and files, and ensure confidentiality is protected.
- Compile statistics and data for different programs at Halifax Centre of Hope; Emphasis is with CFS;
- Commit to the development of COH projects and activities and participate in internal committees.
- Answer main phone line and direct calls to appropriate personnel for CFS Department.
- Greet and direct visitors and clients in a professional manner for CFS
- Respond to daily needs of clients including unscheduled visits.
- Filing as required either hard copy or electronically for CFS.
- Take inquiries for provision of emergency shelter, transportation, and medications. Obtain approval from Supervisor for spending of funds if required.
- Take appointments for the Income Tax Program and greet clients when they arrive for same. Records all transactions in CMS.
- To attend, participate and record minutes for all staff meetings.
- Support Director in carrying out appropriate responsibilities.
- Perform administrative support as required by the various Departments with the TSA Halifax Centre of Hope.
- Perform other duties a required

**Organization Responsibilities**:

- Ability to work within the mandate of The Salvation Army’s Mission Statement.
- To expect to help with occasional “special events” after hours: i.e. Feast of Christmas, Christmas Party, Volunteer Appreciation, etc.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- One-to-two-year Certificate in Business Administration or other related field or a combination of education and experience.
- A minimum of one to three years of experience working with the population often finding itself combatting poverty. Work experience in a related field.
- Non-violent crisis intervention (NVCI), Suicide Intervention (ASSIST), Standard First Aid and/or a commitment to secure those requirements within six months of being hired.
- The ability to model the values and standards of The Salvation Army.
- Friendly and approachable disposition
- Team Player
- Able to work independently
- Excellent interpersonal, customer service and client service skills.
- Proven written and oral communications skills
- Good Computer skills including experience with Excel, Word, and Power Point.
- Adaptability to change and multitask with frequent interruptions.
- Excellent telephone skills.
- Willingness to do ongoing professional development and training.

**PREFERRED SKILLS/CAPABILITIES**:

- Demonstrated exceptional level of interpersonal, communication and organizational skills.
- Demonstrated ability to build appropriate and healthy rapport with at-risk and homeless persons.
- Extensive knowledge of community resources and the social service delivery system.
- Ability to work in a team environment.
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and using the Internet.
- Demonstrated high level of understanding of the issues of poverty.

**ROLE COMPETENCIES**:

- Communication
- Leadership
- Independent
- Networking
- Interpersonal skills
- Organizational skills

**WORKING CONDITIONS**:
The incumbent’s work environment is typically at a work site within a residential settings. The incumbent will work under the following disagreeable conditions: dealing with angry and abusive people, verbal abuse, odours, and exposure to drugs and alcohol.

**CONDITIONS OF EMPLOYMENT**:

- Schedule may vary

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