Customer Care Coordinator
1 month ago
**Responsibilities**:
Customer Care:
- Provide accurate information regarding products, services, and order status.
- Address and resolve customer concerns with a customer-centric approach.
Customer Service (Sales Channels):
- Manage customer service across various sales channels.
- Handle claims and issues efficiently to ensure customer satisfaction.
- Monitor and respond to customer reviews and ratings.
Coordinating Requests
- Manage and distribute incoming customer service calls.
- Ensure phone calls are distributed to the proper parties.
- Segment and target customers for personalized communication.
Reviews & Loyalty Program:
- Monitor and manage customer reviews on various platforms.
- Contribute to the development and execution of customer loyalty programs.
In-Store and Phone Sales to Small Clients:
- Assist small clients with in-store and phone purchases.
- Provide product information and recommendations to enhance sales.
Assisting with Day-to-Day Operations:
- Collaborate with cross-functional teams to ensure seamless operations.
- Contribute to process improvements and efficiency.
**Qualifications**:
- Bachelor’s degree preferred
- Proven experience in customer service and coordination roles.
- Familiarity with customer service processes across various sales channels.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Sales experience, particularly in dealing with small clients, is a plus.
- Bilingual (English/French) an asset.
- Experience in Quickbooks online is an asset.
Pay: $50,000.00-$60,000.00 per year
Additional pay:
- Bonus pay
**Benefits**:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Store discount
Schedule:
- Monday to Friday
Work Location: In person
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