Customer Care Coordinator

1 month ago


Mississauga, Canada Vodaland Canada Full time

**Responsibilities**:
Customer Care:

- Provide accurate information regarding products, services, and order status.
- Address and resolve customer concerns with a customer-centric approach.

Customer Service (Sales Channels):

- Manage customer service across various sales channels.
- Handle claims and issues efficiently to ensure customer satisfaction.
- Monitor and respond to customer reviews and ratings.

Coordinating Requests
- Manage and distribute incoming customer service calls.
- Ensure phone calls are distributed to the proper parties.
- Segment and target customers for personalized communication.

Reviews & Loyalty Program:

- Monitor and manage customer reviews on various platforms.
- Contribute to the development and execution of customer loyalty programs.

In-Store and Phone Sales to Small Clients:

- Assist small clients with in-store and phone purchases.
- Provide product information and recommendations to enhance sales.

Assisting with Day-to-Day Operations:

- Collaborate with cross-functional teams to ensure seamless operations.
- Contribute to process improvements and efficiency.

**Qualifications**:

- Bachelor’s degree preferred
- Proven experience in customer service and coordination roles.
- Familiarity with customer service processes across various sales channels.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Sales experience, particularly in dealing with small clients, is a plus.
- Bilingual (English/French) an asset.
- Experience in Quickbooks online is an asset.

Pay: $50,000.00-$60,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Store discount

Schedule:

- Monday to Friday

Work Location: In person



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