Client Relations Specialist

8 months ago

Quebec City, Canada iA Groupe financier iA Financial Group Full time

Call center, Individual Insurance / Telework or hybrid_ / Quebec City, Montreal, Toronto / Permanent, full time / Start as soon as possible_

Are you passionate about customer service and want to work for a dynamic company? Are you bilingual and client-oriented? Look no further. We want to meet you

We have a permanent bilingual customer service representative position that is perfect for you, with no solicitation or sales You would be part of a large team and have access to a coach and training officer.

After completing comprehensive training, **you will be able to**:

- Respond to various types of requests for information that may include questions about procedures, products, banking transactions, follow-ups for requests underway, and tax and legal aspect
- Provide support for the processing of various transactions, as needed
- Analyze complex cases and complaints and negotiate mutually satisfactory solutions while complying with corporate guidelines
- Determine which processes must be updated and suggest improvements to simplify processes and increase effectiveness
- Share your knowledge and contribute to the smooth functioning of the service
- Provide the necessary training and support and contribute to a positive and collaborative workplace

**Desired profile**:

- Three years of relevant experience in customer service
- ** Good verbal and written language skills in both English and French owing to frequent interaction with English
- and French-speaking colleagues and clients across Canada**

**We offer**:

- A starting wage of 24.5 $ which varies based on experience
- No sales or solicitation
- Amazing co-workers and fun at work
- Telework
- A 35-hour work week in Québec, 37.50 in Ontario, hours which can vary between 8 am and 5 pm, Monday to Friday

**Company Overview**:
**About**:
iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

**Our commitment to Diversity and Inclusion**:
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.

  • Client Relations Specialist

    2 weeks ago

    Quebec City, Canada iA Groupe financier iA Financial Group Full time

    Remote Work, Work from home / Call Centre, Customer Service / Permanent, Full time / Toronto, Montreal or Quebec_ **Purpose and Accountability** Our clients’ and partners’ needs matter to you? You have a positive attitude towards problem solving and teamwork? You master our products and administrative procedures? Here is a great opportunity within the...

  • Conseiller(ère) Principal en Relations Publiques

    2 days ago

    Quebec City, Canada Fernandez relations publiques Full time

    Vous êtes passionné(e) par l’actualité, la politique municipale, québécoise et canadienne ? Vous avez des idées et le goût d’intervenir dans les dossiers qui ont du mordant et d’orchestrer des stratégies de communication dans les entreprises ou dans l’opinion publique ? Joignez-vous à une agence conviviale aux grandes idées qui laisse la...

  • Customer Relations Specialist

    7 days ago

    Quebec City, Canada Seqirus A CSL Company Full time

    The Opportunity As a Customer Service Specialist, you’re at the heart of the business operation. As a member of a dynamic team, you are highly accountable and motivated to improve and deliver the customer experience by contributing to team and company success. You will have the opportunity to be creative, innovative and champion ideas that impact...

  • Spécialiste - Relation Client

    7 months ago

    Quebec City, Canada Ste-Foy Toyota Full time

    **Spécialiste - Relation client**: Emploi - Permanent Temps plein - **Représentant / Vendeur** Concessionnaire: Ste-Foy Toyota -Québec Québec G1V 1A4 **Dès que possible**Horaire: Lundi au vendredi (Jour (40h/sem.)) **Salaire**:À commission **Description: **Ça te parle ?** Tu es reconnu pour ton écoute, ton charisme et pour tes relations...

  • Spécialiste - Relation Client

    7 months ago

    Quebec City, Canada Ste-Foy Toyota Full time

    **Spécialiste - Relation client**: Emploi - Permanent Temps plein - **Représentant / Vendeur** Concessionnaire: Ste-Foy Toyota -Québec Québec G1V 1A4 **Dès que possible**Horaire: Lundi au vendredi (Jour (40h/sem.)) **Description: **Ça te parle ?** Tu es reconnu pour ton écoute, ton charisme et pour tes relations interpersonnelles hors-pairs ? Ton...

  • Client Experience Specialist

    2 weeks ago

    Quebec City, Canada Flywire Full time

    Company Description* Are you ready to trade your job for a journey? Become a FlyMate!* Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform,...

  • Spécialiste Relations Clients

    2 weeks ago

    Quebec City, Canada iA Groupe financier iA Financial Group Full time

    100%Télétravail/Permanent/service client/ Québec, Montréal ou Toronto_ **OBJECTIF ET RESPONSABILITÉ** Les besoins de notre clientèle et de nos partenaires sont importants à vos yeux? Votre attitude est positive quand vous devez résoudre des problèmes? Vous maitrisez nos produits et nos procédures administratives? Sautez sur cette belle occasion...

  • Account Representative, Client Relations

    7 months ago

    Quebec City, Canada Canada Mortgage and Housing Corporation (CMHC) Full time

    **Job Requisition ID**: 10101 **Position Status**: Temporary Full Time **Position Type**: Remote **Office Location**: Quebec (QC) **Travel Requirement**: Frequent **Language Designation**: French Essential **Language Skill Levels (Read/Write/Speak)**: ZZZ **Salary**: Our salaries generally range from $ 70354.2 to $ 87942.74 and are based on...

  • Responsable Relation Clients

    2 days ago

    Quebec City, Canada Groupe Laberge Full time

    Travailler à titre de responsable relation clients pour les Immeubles Laberge, c’est joindre une équipe qui, jour après jour, travaille avec excellence, rigueur et passion pour offrir à la clientèle un service de location de qualité supérieure. Sous la responsabilité de la directrice du service à la clientèle, cette personne devra s’occuper de...

  • Client Manager Service-canada

    2 weeks ago

    Quebec City, Canada AMS Full time

    **About Us** **AMS** is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services....

  • Spécialiste Relations Clients

    7 months ago

    Quebec City, Canada iA Groupe financier iA Financial Group Full time

    Centre d’appel, Assurance individuelle / télétravail ou hybride / Québec, Montréal, Toronto / Permanent, temps plein / Entrée en poste dès que possible_ Tu es passionné(e) de service à la clientèle et souhaites travailler dans une entreprise dynamique? Tu es bilingue et tu as le client au centre de tes priorités? Ne cherche plus, nous voulons...

  • Spécialiste Relations Clients

    1 week ago

    Quebec City, Canada iA Groupe financier iA Financial Group Full time

    Centre d’appel, Assurance individuelle / télétravail ou hybride / Québec, Montréal, Toronto / Permanent, temps plein / Entrée en poste dès que possible_ Tu es passionné(e) de service à la clientèle et souhaites travailler dans une entreprise dynamique? Tu es bilingue et tu as le client au centre de tes priorités? Ne cherche plus, nous voulons te...

  • Client Solutions Specialist

    7 months ago

    Quebec City, Canada accesso Full time

    **Position Overview**: Do you love tech, but have a passion for people too ? We are seeking an experienced **Client Solutions Specialist **who** **will work as part of a team to support the daily needs for our clients. As part of our **_accesso_**®_ _Group, you'll contribute to helping our clients sell more, streamline operations, drive revenue and improve...

  • Agent Centre de Relation Client

    1 week ago

    Quebec City, Canada Kaleido Full time

    **Agent - Centre de relations clients** **Description du poste** Tu recherches un milieu de travail stimulant, convivial et axé sur des valeurs humaines? Notre service Centre de relations clients cherche un **Agent, Centre de relations clients (CRC) **pour compléter son attachante équipe multidisciplinaire pour contribuer à faire rayonner...

  • Directeur-adjoint - Relations Clients

    7 months ago

    Quebec City, Canada Beneva Full time

    Titre d'emploi: Directeur-adjoint - Relations clients Statut: Régulier Sommaire: Vous êtes un gestionnaire mobilisant possédant des habiletés de coaching ayant à cœur l’expérience client et l’expérience employé? Venez mettre vos talents à profit à titre de Directeur(-rice) adjoint(-e) où vous aurez à gérer les activités des membres de...

  • Directeur-adjoint - Relations Clients

    7 months ago

    Quebec City, Canada Beneva Full time

    Titre d'emploi: Directeur-adjoint - Relations clients Statut: Régulier Sommaire: Vous êtes un gestionnaire mobilisant possédant des habiletés de coaching ayant à cœur l’expérience client et l’expérience employé? Venez mettre vos talents à profit à titre de Directeur(-trice) adjoint(e) où vous aurez à gérer les activités des membres de...

  • Directeur Adjoint

    4 weeks ago

    Quebec City, Canada Beneva Full time

    Titre interne officiel: DA - Relations client Statut: Régulier Sommaire: Vous êtes un gestionnaire mobilisant possédant des habiletés de coaching ayant à cœur l’expérience client et l’expérience employé? Venez mettre vos talents à profit à titre de Directeur(trice) adjoint(e) où vous aurez à gérer les activités des membres de votre...

  • Conseiller(-ière) Relation Client Et Opérations

    5 months ago

    Quebec City, Canada Sepaq Full time

    **Bienvenue à la Sépaq**: - Domaine de l'emploi: **Commercialisation** - Date de fermeture: Lieu : Siège social, ville de Québec (télétravail possible) Salaire : Classe 10 (55 104 $ - 100 193 $) selon expérience Poste régulier de la catégorie du personnel professionnel Temps plein - L’emploi requiert des déplacements à l’extérieur à...

  • Client Sales Specialist

    24 hours ago

    Quebec City, Canada Electrik Pros Full time

    **Who We Are at Electrik Pros** Electrik Pros is the first full stack marketplace for the electrical services industry. We believe that customers, technicians, and master electricians all deserve a better way to connect, so we built one. Our mission is to provide personalized, technology-empowered electrical services for residential and commercial clients...

  • Conseiller(ère) en Affaires Publiques

    5 months ago

    Quebec City, Canada NATIONAL Public Relations Inc. Full time

    Le Cabinet de relations publiques NATIONAL, la plus importante firme de communication au Canada, est à la recherche, **pour son bureau de Québec**, d’un conseiller ou d’une conseillère en affaires publiques. Le bureau de Québec connaît une croissance importante et souhaite s’entourer des meilleurs talents pour consolider son leadership et...