Outreach Coordinator

2 weeks ago

London, Canada Centricity Research Full time

Position Title:
Patient Engagement Coordinator/ Community Engagement Coordinator

Department:
Recruitment

Reports To:
Community Engagement Manager

Direct Reports:
N/A

POSITION FUNCTION

The Patient Engagement Coordinator / Community Engagement Coordinator (PEC/CEC) is responsible for all research related recruitment initiatives in order to recruit high quality patients in accordance with Centricity Research recruitment guidelines. The Patient Engagement Coordinator / Community Engagement Coordinator will demonstrate knowledge of protocols including inclusion/exclusion criteria and be familiar with the medications and medical diseases that coincide with research conducted at Centricity Research. The PEC/MCC is also responsible for building strong relationships with community partners

ORGANIZATION SUMMARY

Our Passionate Cause:
Revolutionizing Research & Changing Lives

Organization Profile:
Centricity Research is a clinical research organization with more than 40 sites, access to over 1.6 million patients, and more than 150 active investigators across Canada and the southeastern United States. Our name, Centricity Research, was purposefully chosen to signify the fact that we are customer centric. Our patient volunteers, sponsors, CROs, and physicians are the cornerstone of our business. The name Centricity Research also highlights the fact that our organization has earned a position of prominence and importance within the industry. We aim to build and nurture strong, trusting relationships with all audiences, and being customer-centric is embedded within our company culture.

FUNdamentals:
Centricity Research recognizes the following core values as being essential characteristics for individual and collective success:

- Dream Big
- Go Above and Beyond
- Do The Right Thing
- Be Curious
- Have Fun

ESSENTIAL FUNCTIONS
- Work on enrollment and retention initiatives with Community Engagement Manager & Recruitment Team Lead
- Problem solve and create contingency plans to optimize enrollment via recruitment initiatives
- Obtain and maintain computerized database of all ad callers
- Accurately complete recruitment tracking log and all applicable clinical trial management systems
- Provide study metrics on a regular basis and provide ongoing feedback regarding outcome of recruitment initiatives
- Attend community lectures, health fairs or events to promote Centricity Research
- Create and maintain relationships with community partners
- Promote clinical trials in the community through outreach events
- Assist the Community Engagement Manager, Research Operations and/or Investigators with any other tasks as required

Conducting Memory Assessments/ Visits
- Ensure the safety and welfare of participants
- Schedule and complete intake of memory clinic participants
- Administer the memory testing with participants
- Provide the participant with their score
- Provide some interpretation of the score to participant and support as applicable
- Inform participant of research opportunities as applicable
- Perform administrative tasks associated with the Memory Clinic, including preparing files, faxing, and compiling notes
- Travel between regional locations and/or to off-site events may be required
- Occasional travel for mobile clinics or community outreach to help build memory clinic database
- Possible administration of study scale/cognitive rating
- Conduct and document the study scales as per protocol, GCP, and WPs/SOPs
- Timely and accurate completion of source, data, CRFs, queries and CTMS, as required for study scales

General
- Abide by GCP, WPs/SOPs, company guidelines, and local healthcare privacy regulations
- Maintain professional relationships with participants, coworkers, and physicians
- Attend site and company meetings
- Gather, enter, and/or update data to maintain company records and databases as directed
- Assist Management with any other tasks as required

EDUCATION/EXPERIENCE

Minimum:

- 2 years of experience in Marketing, Sales, or Event Planning
- Basic knowledge of medical conditions and terminology

Preferred:

- Experience in Marketing and/or sales/recruitment
- Call center experience

CORE COMPETENCIES/SKILLS

Prerequisite (Essential):

- Excellent communication skills (verbal and written)
- Excellent computer skills (MS Word, Excel and Outlook)
- Attention to detail
- Ability to manage time efficiently
- Self-directed
- Teamwork & Collaboration
- Proficient level of clinical, interpretive and analytical skills with organizational skills for project planning
- Flexible & Adaptable
- Strong knowledge of ICH GCP, FDA & HC Division 5 guidelines

Foundation:

- Conflict resolution
- Receptive to feedback
- Empowering & Developing others
- Empathy Skills
- Planning and organizing skills
- Excellent problem-solving skills
- Achievement oriented
- Analytical ability
- Initiative
- Decision making

Leadership:

- Forward thinking
- Innovative
- Creative
- Strategic thinking
- Self confidence
- Stron

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