Order Fulfillment Specialist

6 months ago

Vaughan, Canada Caesarstone Full time

As the pioneer and innovator of Quartz Surfacing solutions, Caesarstone sparked a revolution in the global market for countertops. As we continue to transform the surface industry through quality, passion and hard work, we are committed to building empowered teams and delivering a second-to-none customer experience.

Caesarstone proudly maintains a leading presence in more than 50 countries, with our global head office in Israel, along with four state-of-the-art manufacturing plants in the USA, Israel, and India. With our North American headquarters in Charlotte, NC, our teams reach across multiple regions across the USA and Canada.

At Caesarstone, we believe our employees are the backbone of our company. We are committed to hiring team members who are creative, innovative, dedicated and disciplined. We are a thriving company with a variety of career opportunities seeking forward-thinking professionals to join our team. We offer exceptional benefits, competitive salaries, and a compassionate and collaborative company culture. Come join our team

The purpose of the Customer Experience - OFS position is to manage the order process, through to fulfillment, with excellent customer service. Developing strong relationships within our customer base is critical as this position is the primary contact for coordinating commercial, and single order processing, and is the internal channel for the customer in support of other departments: Sales, Distribution Centers, Accounts Receivable, Warranty and Logistics. This role is responsible for providing internal and external customers with order status updates. Additionally, the position partners closely with sales for a team approach to managing the territory and/or assigned customers. It is important that the person in this position have a keen understanding of product offerings to provide accurate information and details to customers.

**Primary Duties & Responsibilities**
- Receive and process orders from customers.
- Assist customers with status or updates on existing orders. Effectively manage customer expectations, ensuring that service and delivery exceeds expectations, providing timely and responsive follow-through for customers.
- Performs follow-up activities on will calls, order clarification, internal order delays and other tasks as assigned, timely and consistently; documenting results, and follow-up actions; effectively coordinate/communicate with various internal departments to answer questions, provide clarification, or make changes to orders. Accurately maintain project files & records for accurate record keeping and follow up.

**Requirements**:
**KNOWLEDGE AND SKILL REQUIREMENTS**
- Bilingual English / French
- 2+ year’s customer service experience in construction related or manufacturing industry - either commercial or residential
- Knowledge of Oracle and Salesforce Software
- Knowledge of manufacturing processes and procedures

**Key Competencies**
- Ability to multi-task, prioritize and manage time effectively.
- Ability to work positively with cross-functional employees.
- Analytic Skills
- Excellent communication skills, both written and oral
- Strong passion for providing excellent customer service.
- Highly motivated with a desire to be successful.
- In-depth understanding of phased projects, scope, and timelines.
- Must be experienced in Microsoft Windows, Word, Excel, PowerPoint, and MS Outlook.
- Possess math skills, including the ability to work with fractions and decimals.
- Self-starter; high achievement orientation
- Strong Data Entry
- Strong organizational skills
- Team player

**WORKING CONDITIONS**

Working conditions are normal for an office environment.

The base salary for this role is between $45,000 - $55,000.

**OUR COMPANY VALUES**

**People First: We treat each other with fairness and respect, consistently provide opportunities for growth, and health and safety are our first priority.**

**Accountability: Together, we take ownership of our actions, business and future.**

**Innovation: We are committed to fresh thinking and breakthrough ideas that create value.**

**Winning Spirit: We are enthusiastic and foster a ‘can-do’ attitude in striving to be No 1. We are committed to excellence and share and celebrate our achievements.**- _

Location website:
Canada

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