Order Fulfillment Manager

2 weeks ago

Vaughan, Canada Robertson Electric Wholesale Full time

**Scope of the Position**

The order fulfillment manager will oversee and coordinate the daily warehousing activities. They will implement production, productivity, quality, and customer service standards and achieve the appropriate level of volume within time limits. The order fulfillment manager will be direct, possess excellent communication skills and follow up diligently with direct reports and will be responsible for performing daily walk around to identify, communicate and initiate corrective actions for any safety hazards as needed. The goal is to ensure that daily operations meet and exceed daily performance expectations.

**Major Responsibilities**
- Maintains distribution operations by initiating, coordinating and enforcing programs, operational and personnel policies and procedures.
- Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods
- Provide feedback on the effectiveness of warehousing activities and employees performance
- Support and guide growth and development of direct reports
- Ensure shipments’ and inventory transactions’ accuracy
- Maintain accuracy in inventory and outgoing shipments
- Determine staffing levels and assign workload.
- Manage order fulfillment to maximize service to customer within budgeted cost structures.
- Communicate job expectations and coach employees.
- Ensure new and current employees are trained properly on all equipment
- Maintains all records for the warehouse including: training, maintenance, pre-starts
- Responsible for ensuring equipment is in good working order, locking/tagging out when needed, calling for service etc.
- Interface with customers to answer questions or solve problems
- Identify areas of improvement and establish innovative or adjust existing work procedures and practices
- Maintains a clean and organized warehouse and assists in maintaining the security and safety of the warehouse
- Ensures warehouse is set up in an efficient manner to ensure optimal workflow and maintains inventory locations
- Reports incidents and health and safety issue in a timely manner
- Other duties as assigned

**Skills and Qualifications**
- 5-7 years experience working in a warehouse.
- Ability to map out a warehouse
- Strong knowledge of warehouse operations
- Responsible and extremely reliable
- Proven warehouse supervisory experience
- Highly effective supervisory skills and techniques
- Knowledge of warehouse software packages and MS Office proficiency
- Ability to input, retrieve and analyze data
- Hands-on commitment to getting the job done
- Excellent communication and interpersonal skills
- Proven ability to direct and coordinate operations
- Strong organizational and time management skills

**A few reasons why it’s great to work for us.**
- Robertson Electric Wholesale is an established and fast-growing company.
- Competitive salary
- Comprehensive medical and dental benefits
- RRSP matching plan
- Opportunities for growth and development

**About Us**

Robertson Electric Wholesale is a highly regarded electrical distributor in Canada. Headquartered in Vaughan, ON with branches across Canada and approximately 250 employees and growing Robertson has demonstrated steady and secure growth since new ownership in 2008, proving to be a dominant player in the industries we serve.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Vaughan, ON L4H 0P5: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What are your salary expectations?
- How many years of Warehouse Supervisor experience?

**Experience**:

- warehouse: 5 years (required)

Work Location: In person

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