Client Experience Associate

7 months ago

Vaughan, Canada Caesarstone Full time

**Work Schedule: Mon-Fri. 8:30-5:00pm EST**

****Position is responsible for customer service, inventory/stock verifications and management along with other administrative duties. Responsible for ensuring orders are processed and fulfilled. Main responsibility is to assists all customers - internal and external in a friendly and expeditious manner and educating customer on alternative available material as required.

**Key Responsibilities**:

- Monitor on hold orders and request release on a timely basis to facilitate cut off timeframes
- Make sure customer issues are addressed and handled professionally, leaving the customer with a positive resolution
- Troubleshoot issues within the customer service process
- Share successes and foster an atmosphere of success
- Assist with complex invoice requests and order entries
- Coordinate RMA requests and facilitates scheduling
- Escalate outstanding credit holds with Credit team
- Liaise with Sales Team to ensure orders are fulfilled
- Manage Customer Service levels and ensure quality standards are maintained, escalating issues as necessary
- Review Open Order Reports with Distribution Center Manager and anticipate any logistics challenges
- Work with cross functions in regional offices to facilitate transfers and escalate problems/concerns
- Escalate any capacity issues with Distribution Center Manager
- Determine open order requirements and prioritize unloading of containers
- Manage open order requirements and pull/push inventory from other branches as required
- Input all sales orders taking the process from order entry to ick release
- Enter all sales orders accurately and on a timely basis to facilitate delivery cut off timelines
- Print delivery notes for the Warehouse Team once pick release process is complete and reconcile daily

**Requirements**:

- Bilingual in both French and English an asset
- Post-secondary education (college/university) or equivalent combination of education and experience
- 2-4 years related experience
- Strong customer service and troubleshooting skills
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Proven data entry, data editing and typing skills along with proficiency in Excel and all MS Office Suite
- Professional appearance and manners
- Demonstrated experience analyzing and resolving customer service and client issues
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
- Able to respond quickly in a dynamic and changing environment
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to build and maintain lasting relationships with corporate departments, key business partners, and customers

***Working Conditions:

- Manual dexterity required to operate telephone, computer, and peripherals.
- Interacts with employees, management, and the public at large.
- Repetitive work
- Overtime may be required
- Lifting or moving up to 10lbs may be requiredLocation website:
Canada

  • Guest Experience Centre Consultant

    6 days ago

    Vaughan, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Vaughan)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group,...

  • Guest Experience Centre Consultant

    2 weeks ago

    Vaughan, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consultant for our Vaughan area** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side...

  • Guest Experience Centre Consultant

    6 days ago

    Vaughan, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Vaughan)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Client Experience Leader

    2 weeks ago

    Vaughan, Canada Harry Rosen Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ OWN YOUR STYLE AND YOUR FUTURE Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for nearly 70 years and have been...

  • Manager, Client Experience

    1 week ago

    Vaughan, Canada LVMH Full time

    **Poste** Manager, Client Experience **Profil** **Job ID**: 218356 **Store Name/Number**: ON-Vaughan Mills (0858) **Address**: 1 Bass Pro Mills Dr, Unit #232, Vaughan, ON L4K 5W4, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for...

  • Manager, Client Experience

    2 weeks ago

    Vaughan, Canada Sephora Full time

    **Job ID**: 218356 **Store Name/Number**: ON-Vaughan Mills (0858) **Address**: 1 Bass Pro Mills Dr, Unit #232, Vaughan, ON L4K 5W4, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all...

  • Retail Associate

    1 month ago

    Vaughan, Ontario, Canada Aritzia Full time

    Unlock Your Potential in RetailAre you passionate about delivering exceptional client experiences and driving sales growth? Do you thrive in a fast-paced retail environment?We are seeking a highly motivated Retail Associate to join our team at Aritzia, a leading luxury apparel retailer. As a key member of our boutique team, you will play a crucial role in...

  • Team Lead, Client Experience

    2 weeks ago

    Vaughan, Canada Sephora Full time

    **Job ID**: 209684 **Store Name/Number**: ON-Colossus (1504) **Address**: 7575 Weston Road - Unit 117C, Vaughan, ON L4L 9K5, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location....

  • Team Lead, Client Experience

    7 months ago

    Vaughan, Canada Sephora Full time

    **Job ID**: 241723 **Store Name/Number**: ON-Vaughan Mills (0858) **Address**: 1 Bass Pro Mills Dr, Unit #232, Vaughan, ON L4K 5W4, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora...

  • Manager, Client Services

    7 months ago

    Vaughan, Canada Sephora Full time

    **Job ID**: 232195 **Store Name/Number**: ON-Colossus (1504) **Address**: 7575 Weston Road - Unit 117C, Vaughan, ON L4L 9K5, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and...

  • Client Service Associate

    4 weeks ago

    Vaughan, Ontario, Canada The Successful Investor Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Client Service Associate to join our team at The Successful Investor. As a key member of our Wealth Management department, you will be responsible for providing exceptional client service and support.About UsThe Successful Investor is a well-established wealth management and investment...

  • Client Service Associate, Commercial Banking

    6 days ago

    Vaughan, Canada Scotiabank Full time

    Requisition ID: 163456 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Client Service Associate, Commercial Banking - Vaughan, Ontario** **Job Purpose**: In this role you will contributes to the overall success of the Commercial Bank in Canada, ensuring specific individual goals, plans, initiatives...

  • Client Service Associate, Commercial Banking

    6 days ago

    Vaughan, Canada Scotiabank Full time

    Requisition ID: 156334 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Client Service Associate, Commercial Banking - Vaughan, Ontario** **Job Purpose**: In this role you will contributes to the overall success of the Commercial Bank in Canada, ensuring specific individual goals, plans, initiatives...

  • Customer Experience Associate-retail Ops

    2 months ago

    Vaughan, Canada ATLAS MACHINERY SUPPLY LTD Full time

    **Customer Experience Associate - Retail Operations** The Customer Experience Associate - Retail Operations (CXARO) will deliver Operational Excellence that enables the Atlas Experience to customers that is Fun, Memorable, Personalized, Effortless and Value Added. The CXARO contributes actively and positively to sales-merchandising culture at retail. They...

  • Customer Experience Associate

    7 months ago

    Vaughan, Canada TD Bank Full time

    **Customer Experience Associate**: - 415385BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 3737 Major Mackenzie Drive, Building D **Employment Type** - Regular **City** - Vaughan **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Associate

    7 months ago

    Vaughan, Canada TD Bank Full time

    **Customer Experience Associate**: - 417815BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 5731 Highway 7 **Employment Type** - Regular **City** - Vaughan **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD Canada...

  • Pic Private Client Service Associate

    3 months ago

    Vaughan, Canada TD Bank Full time

    **Work Location**: Canada **Hours**: 37.5 **Line of Business**: TD Wealth **Pay Details**: **TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions and service to clients.** **TD Private Investment Advice **offers clients the chance to...

  • (Can) Customer Experience Salesfloor Associate

    5 days ago

    Vaughan, Canada Walmart Canada Full time

    **Position Summary... **:To provide customer service by maintaining a stocked and zoned salesfloor and offering assistance to meet the customer’s shopping needs. This will be accomplished by assisting at the Front End as required and maintaining and recovering merchandise all in a safe and clean environment. This Associate will function as part of a team...

  • Retail Experience Manager

    2 days ago

    Vaughan, Ontario, Canada Sephora USA, Inc Full time

    At Sephora USA, Inc, we are seeking a skilled Retail Experience Manager - Client Engagement to oversee the sales floor departments within a specific store location. This role is responsible for ensuring that all team members execute Sephora's selling model and provide exceptional client service to achieve company objectives.About the RoleThis position...

  • Customer Experience Associate

    3 months ago

    Vaughan, Canada Scotiabank Full time

    Requisition ID: 209186 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...