Order Processor
3 months ago
**Order Processor**
**About us**
Dass Rebar is a wholly owned Canadian family business which has been in the construction and development industry for over 30 years. J Dass built his business on hard work and his desire to provide “second to none” service to his customers. Dass began as a modest retail business and has now expanded into industrial and commercial development including hotels, banquet halls and residential high rise. To learn more, visit Dass.ca
**Job Summary**
As a Order Processor, you will provide customer, sales and operations support in a consistent, efficient and timely manner conducive to the company’s mission statement and objectives, ensuring the highest level of customer service is always achieved.
The Order Processor accurately processes orders daily. Acting as a primary internal customer contact, communicating directly or through the sales organization with the customer to close business and complete administrative functions in line with the objectives and responsibilities of the Sales Team. Manage regular and ad hoc projects, gathering information from multiple departments in the company.
**Purpose**
**Order Processor Job Responsibilities**:
- Receive and review customer orders for accuracy and completeness
- Enter orders into the system promptly and accurately
- Coordinate with various departments to ensure timely order fulfillment
- Communicate with customers regarding order status and updates
- Resolve any order discrepancies or issues in a timely manner
- Maintain organized records of orders and customer information
**Qualifications & Required Experience**
- High level of computer literacy
- Excellent verbal and written communication skills
- Must be customer-retention focused
- Detail oriented with excellent organizational and interpersonal skills
- Ability to adapt quickly in a fast paced environment
- Must be able to effectively prioritize, multi-task and work well as part of a team
- Use judgment within defined procedures to determine appropriate action.
- Can-do attitude and positive approach to solving problems
- Excellent time management skills to follow through on open items
- Professional and pleasant style in dealing with customers and sales team
- Effective problem mitigation and resolution skills
**Education & Experience**:
- High school diploma or equivalent; college degree preferred
- Familiarity with office software and phone systems a plus
J_Dass
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