Billing Agent

4 days ago

Montréal, Canada SherWeb Full time

**Billing Agent**
- Location: Work from anywhere _

**Here’s what we do and why we do it**

**Here's how you will contribute to the success of the company**

Our team goal is to make sure Sherweb is on the right path to long term growth. You will contribute to this goal by serving as the first contact for SherWeb clients for invoices and carrying out billing operations. Succeeding in this role involves correctly answering clients’ billing questions and providing them with good customer service. To do this you will collaborate with the Collections, Sales, Product Development and Technical Support teams.

**Here's what your day-to-day will look like in this role**:

- Carry out billing operations using our internal computerized system: Precisely, you will:

- Create a ticket that corresponds to the client’s need and proceed with the standard operations (update client information, generate a copy of the invoice, make a payment, terminate the process, etc.).
- Prepare credit notes and have them authorized.
- Adjust to client accounts, invoices or contracts.
- Carry out technical operations, even to our computerized system if required, to ensure our clients are invoiced correctly.
- Communicate with the appropriate credit card company when required.

**Here's** **what you need to master and know to get the job.**
- If you have at least half, you have a great chance to receive a call from us. _
- College diploma or professional certification in Administration and/or relevant experience.
- At least 1 year of experience in customer service or in an administrative role.
- A relevant experience in a financial operations department will be consider an asset.
- Knowledge of Office suite software, including advanced knowledge of Excel.
- Bilingualism (French / English).

**Benefits of working at Sherweb**
- Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day._

**A fast-paced work environment that adapts to you**
- Beautiful offices for meetups and collaborative work (Sherbrooke and downtown Montréal)
- State-of-the art technology and tools
- A results-oriented culture where talent, action, and thinking outside the box are given due recognition
- Generous and caring colleagues of various professional and cultural backgrounds
- Opportunity to recommend quality talent from your network through our generous referral program

**A flexible total compensation offer**
- Vacation time that considers your previous experience
- Advanced paid hours to recharge your batteries (holidays and mobile days)
- A corporate discount program to help you save at merchants in your community

**Considerable growth opportunities**
- Proximity to your direct manager and open, honest communication to support your development
- Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
- Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year_

LI-Remote

LI-RZ1

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