Patient Care Coordinator

2 weeks ago

Toronto, Canada Medspa Partners Full time

**What we are about**:
MSP is a group of Canada’s leading Medical Aesthetics clinics with the goal of providing world-class client experiences. We aim to allow our partners to achieve their personal and professional aspirations by providing support through a collaborative and inclusive approach.

Our MSP core values are: RESPECT, INNOVATION, COMMUNITY, EXCELLENCE, AGILITY

As a Leading Toronto Medical Aesthetic Centre, we pride ourselves on offering our dedicated clients a five-star luxury experience and care. As part of the MedSpa Partners Inc. family, we offer the same dedication to our team member’s career development, advancement, and satisfaction.

**What you are about**:
You are a highly motivated individual who is **dynamic**, has a **passion for people** and the industry. The Patient Experience member has an **uplifting attitude, a strong sense of self** and is always looking to **develop and grow** both personally and professionally. You have a deep **caring and composed attitude** that reflects in your work. You are obsessed with **service excellence**. If this description illustrates who you are, check out the hard and soft skills below, and let us know if you want to explore this opportunity.

**Do you have what it takes?**
- Previous experience in the Medical Aesthetic Industry is a bonus.
- Proficiency in Windows Office and patient management software
- Retail Experience (beneficial)
- Outstanding communication and client rapport (required)
- Possess a professional demeanor, polished and poised in appearance
- Strong Administrative skills
- Outgoing and welcoming persona

**Responsibilities**:

- Warmly greet the patients upon arrival and departure as they pass the reception area
- Do your part to maintain a safe, clean, and touchless environment
- Screen upcoming patients prior to their visit, educating them on what the appointment process is
- Assist the concierge with managing the flow of incoming patients to ensure there are no patients waiting within 6 feet of each other
- Assist in informing incoming patients via text/call when it is time to come into the clinic for their appointment
- Handle all incoming calls and inquiries
- Schedule appointments
- Assist with callbacks to assess patient satisfaction
- Give introductory details on all treatments offered at the clinic
- Take before/after photos (assigned to 1 PCC)
- Scan patient profiles and consents
- Handle re-treatment calls/skip calls
- Orchestrate the flow of incoming patients to ensure there is always mínimal grouping of people in the clinic
- Continuous cleaning of all common surface areas

**How You Present Yourself**
- Trendy & professional (as per clinic standards dress code policy)
- We want you to look and feel stylish, while at the same time feeling comfortable and approachable to patients

**What you can expect from us**:
MedSpa Partners is committed to offering a family-focused environment based on equality and respect. More specifically, we respect our Team Member's point of differentiation, need for development and we respect each individual voice in the company. We believe that the most successful businesses are those that have a natural, not forced, “people first” culture and in turn, we place value on Team Member learning, career path development, and inclusiveness. As a primary focus in our selection process, we place a high value on attitude and self-awareness to ensure that our team is aligned and well suited to not only be a part of, but further assist in living out our family focused culture.

We offer competitive rates and industry incentives.

**Job Types**: Full-time, Permanent

**Salary**: From $22.00 per hour

**Benefits**:

- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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