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Technical Support Analyst I

5 months ago

Halifax, Canada ESO Full time

Joining ESO in Halifax could never be a more exciting time. We are undertaking a significant investment to super-size the Halifax talent we are so lucky to have. We want you to be part of that great success story.

We are leveraging best in class and leading-edge technologies to deliver on our Mission to _“Improve Community Health and Safety Through the Power of Data”_. It isn’t a marketing gimmick; it is like oxygen in our company and what we thrive with. We truly help save lives every day with our over 40 software solutions used around the world.

This is a unique career opportunity so let’s have a conversation about why Halifax ESO is the right family for you. We think of each other as family because we build such close relationships as we deliver on this important Mission.

We are seeking a Technical Support Analyst I for Siren ePCR to join our growing team. As part of our Customer Happiness Assurance department you are responsible for making sure our customers are happy and successful. This department doesn’t sit around waiting for customers to call with their problems; they constantly look for potential problems and reach out to our customers before they know there is one.

**How You’ll Support our Mission**

The Technical Support Analyst I role is critical to customer success. The right person for this position has a deep level of technical knowledge and is great at providing solutions in easy to understand terms. You may also end up streamlining or performance tuning processes to ensure customers are getting the most out of the product. In this position it is important to be able to communicate customer needs to the Product and Development teams. It isn’t possible to have the best software in the market without your feedback.

This role will report to the Manager of Customer Support. You will be working across all products and be based in Halifax, Nova Scotia office.

**Who You Are**
- Phenomenal technical support skills
- 2+ years’ experience with Windows Operating systems XP, Vista, and Windows 7, Windows 8 and Windows 10, as well as all common web browsers.
- Experience working with SQL Databases, XML and scripting is a bonus
- Ability to work in a fast-paced environment
- Experience using customer support tracking tools.
- Experience in a technical support center, preferred.

**Benefits & Perks**

ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment this includes:

- Competitive health plan (medical, dental, & vision insurance)
- RRSP with company contribution
- Front-loaded vacation and sick time
- Employee Assistance Program (EAP)
- Peace of mind benefits such as life insurance and disability insurance
- Casual office environments and unlimited office snacks and drinks

**About ESO**

ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.

All offers are contingent upon a successful background check.
- ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor._