Business Solutions Manager

3 days ago


Markham, Canada Allstate Canada Full time

**Who is Allstate**:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

**Role Designation**: Home-Based

Benefits to joining Allstate

Flexible Work Arrangements

Employee discounts (15% on auto and property insurance, plus many other products and services)

Good Office program (receive up to 400$ back after purchasing office equipment)

Student Loan Payment Matching Program for Government Student loans

Comprehensive Retirement Savings Program with employer matched contributions

Annual Wellness allowance to support employees with improving health and wellbeing

Personal reflection day

Tuition Reimbursement

Working within the community and giving back

**Job description**:
Our team is growing, and we are actively looking to hire Business Solutions Manager to join our team Reporting to the Director, Strategic Initiatives.

**Accountabilities**:
Function as a primary point of communication with Pembridge management, staff and brokers on all project related issues as required, within the context of their assigned work

Determine scope, resource requirements, task planning and assignment, budget and schedule management, project risk mitigation strategies and other measures as required by the assignment.

Ensure all documentation requirements are met including Project Initiation forms, project plans and approvals, etc.

Work with Pembridge management to create the project and resource plans as appropriate to successfully implement the assigned tasks.

Work closely with Product Suite Owner and Product Owner to prioritize work, determine optimal path-forward and align with other Product Suites on cross-PS-initiatives

Develop, implement and maintain a project management discipline by:
Sourcing and adopting evolving and established project management best practices where appropriate.

Developing effective project outcome metrics to evaluate the success of individual projects.

Advise in the allocation and management of Pembridge resource availability as it relates to project assignments.

Provide the necessary guidance and planning expertise required by project team members to produce their task breakdowns and estimates.

Review and recommend changes to various procedures and/or processes within Pembridge and Pafco Brand areas (examples but not necessarily limited to: EDI, underwriting workloads and workflows, PDF/edoc delivery, Broker connectivity etc.)

Undertake projects as assigned by Director of Strategic Initiatives

**Qualifications**:
Minimum of 5 years of P&C industry experience

Post Secondary diploma/degree in Business Administration, Commerce, or related discipline

CIP/CRM/RIBO or other insurance designation

Exposure to Agile methodology

Proficient with MS Office Suite; MS Teams, Zoom

Influencing and relationship-building skills are critical

Strong organization, demonstrated ability to collaborate, and time management skills

Highly developed verbal and written communication skills

Strong Project Management skills

Complex decision-making and analytics skills

**Inquisitive mind-set**: experience in problem solving and creative solutions to identify new opportunities to improve Brokers and customer experience

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation please let us know and we will work with you to meet your needs.



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