Service Appointment Coordinator
2 weeks ago
**Harbourview Volkswagen**
**About us**:
A #Familydriven business since 1983. The story of Harbourview Volkswagen is a story about family. From its modest beginnings on Haliburton Road to the new, state-of-the-art facility at Mostar and Wellington, Harbourview has experienced consistent growth over the decades and is a testament to great service and great products delivered by a dedicated, local family.
**Job Posting: Service Appointment Coordinator**
**Location: Harbourview Volkswagen, Nanaimo, BC**
**Position: Full-time**
Harbourview Volkswagen is seeking a highly organized and customer-focused Service Appointment Coordinator to join our team. In this role, you will be the first point of contact for clients scheduling service appointments and ensuring a seamless experience for all. If you’re passionate about providing exceptional customer service in a fast-paced automotive environment, we want to hear from you
Key Responsibilities:
- Schedule and coordinate service appointments with clients efficiently.
- Communicate clearly with customers regarding service needs, appointment availability, and estimated timeframes.
- Perform outbound reminder calls and follow up appointment scheduling
- Maintain accurate appointment records and updates in our scheduling system.
- Work closely with the service team to ensure an organized and efficient workflow.
Qualifications:
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Experience with PBS software is an asset.
- Previous experience in the automotive industry is required.
- Ability to work effectively both independently and as part of a team.
What We Offer:
- Competitive earnings and benefits package.
- A supportive, team-oriented work environment.
- Opportunities for professional development and growth.
Harbourview Volkswagen is an equal-opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
**Job Types**: Full-time, Permanent
Expected hours: 40 per week
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
Schedule:
- Monday to Friday
Work Location: In person
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