Service Appointment Coordinator

2 weeks ago


Nanaimo, Canada Harbourview Volkswagen Full time

**Harbourview Volkswagen**

**About us**:
A #Familydriven business since 1983. The story of Harbourview Volkswagen is a story about family. From its modest beginnings on Haliburton Road to the new, state-of-the-art facility at Mostar and Wellington, Harbourview has experienced consistent growth over the decades and is a testament to great service and great products delivered by a dedicated, local family.

**Job Posting: Service Appointment Coordinator**

**Location: Harbourview Volkswagen, Nanaimo, BC**

**Position: Full-time**

Harbourview Volkswagen is seeking a highly organized and customer-focused Service Appointment Coordinator to join our team. In this role, you will be the first point of contact for clients scheduling service appointments and ensuring a seamless experience for all. If you’re passionate about providing exceptional customer service in a fast-paced automotive environment, we want to hear from you

Key Responsibilities:

- Schedule and coordinate service appointments with clients efficiently.
- Communicate clearly with customers regarding service needs, appointment availability, and estimated timeframes.
- Perform outbound reminder calls and follow up appointment scheduling
- Maintain accurate appointment records and updates in our scheduling system.
- Work closely with the service team to ensure an organized and efficient workflow.

Qualifications:

- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Experience with PBS software is an asset.
- Previous experience in the automotive industry is required.
- Ability to work effectively both independently and as part of a team.

What We Offer:

- Competitive earnings and benefits package.
- A supportive, team-oriented work environment.
- Opportunities for professional development and growth.

Harbourview Volkswagen is an equal-opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount

Schedule:

- Monday to Friday

Work Location: In person



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