Administrative Support 08

4 weeks ago

Hamilton, Canada St. Joseph's Healthcare Hamilton Full time

**Position Details**:
**Department**: Patient & Family Collaborative Support Services
**Employee Type**: Temporary, Part Time
**If Temporary, Number of Weeks**: 26
**Union**: CUPE
**Openings Remaining**: 1

**Schedule**:
**Work Days**: Monday to Friday
**Time of Day**: Days
**Shift**: 6 hour
**This position may be scheduled at any of the following sites**: West 5th Campus (Hamilton Mountain)

**Application Dates**:
**Opening Date**: 15/08/23
**Closing Date**: 22/08/23 Applications must be received online by 12:00 midnight on the Closing Date

**Position Description**:
**Temporary Assignment - approximately 26 weeks**

***:
The Administrative Support role in Patient and Family Collaborative Support Services (PFCSS) provides support to the Manager and Department staff and volunteers. This includes the provision of administrative support to the intake, scheduling and operational functions of the PFCSS. On a monthly basis, this position collects statistics e.g. number of clients and visitors seen, compiles, and distributes as directed by the Manager. With the Manager’s approval, the Administrative Support role coordinates purchases of specialty supplies for the program.***
Finally this position is responsible for receiving and greeting patients/clients in addition to their regular administrative duties.

**QUALIFICATIONS**:

- Two-year post secondary diploma in medical office administration, or demonstrated equivalency of education and/or experience required
- Dovetale Front Desk and Superuser training preferred
- Intermediate skill level in MsWord, MsExcel, MsPowerpoint, and MSAccess and internet
- Clerical testing may be required as part of the selection process
- Minimum six months previous experience providing administrative support and interacting with patients, families and staff in a busy healthcare setting
- Advanced keyboarding speed of 65 wpm
- Ability to communicate in a sensitive and non-judgmental manner with clients and families, medical/nursing/technical staff and community based organizations
- Maintain excellent interpersonal relationships while handling multiple tasks, frequent interruptions and stressful situations
- Good organizational skills, with ability to set own priorities and work with mínimal supervision
- Personal lived experience with mental illness and/or addiction and/or family experience is seen as an asset

**RESPONSIBILITIES**:
Some responsibilities include the following:
- Provides reception and coverage, handling incoming phone calls, enquiries and visitors or making referrals where appropriate
- Greets clients, visitors and volunteers and maintains visitor flow through the public and inpatient doors to the dept ensuring entrance and exit through correct door
- Provides administrative support in typing routine correspondence, filing, scheduling, sorting/distributing mail, faxing, photocopying, confirming client appointments, cancelling and rescheduling, coordinating meetings and produces presentation materials
- Maintains departmental schedule of volunteers including but not limited to the Mental Health and Wellness Resource Centre, Peer Support and Family Advisory Councils
- Arranges and/or attends meetings, records, transcribes and distribute minutes and agenda items as needed, in a timely manner
- Ensures all office supplies required by the department are adequately stocked and re-ordered in a timely manner
- Meets deadlines in assisting with special projects, surveys, administrative reports, presentation materials, arranging ad hoc meetings and assists with other activities as assigned by the PFCSS Manager
- Other duties as assigned

**HOURS OF WORK**:
Monday to Friday; days

**WAGE RATE**:
$26.57...$27.71...$28.85
(plus 14% in lieu of benefits)

***PLEASE NOTE**:
Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

***_St. Joe’s fosters an environment where we celebrate diversity, where teams reflect the diversity of the community in which we serve, enhancing the connection to patients, clients, community, and each other._**
- St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the _Mission, Vision, and Core Values_ of SJHH._

**We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.**

**Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

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