Collection Customer Service Agent

5 months ago

Montréal, Canada National Bank of Canada Full time

Youtube Video

As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.

**Your compensation**

The salary starts at $23.50/hour with two salary increases projected in the first year. We offer a program to reimburse tuition fees.

**Your role**
- Contact clients and establish trust-based relationships
- Analyze and understand large amounts of information in order to properly assess clients' financial situation
- Listen to clients’ needs and resolve their issues
- Set up solutions that are adapted to clients' financial situations
- Educate clients on their financial situation and highlight the benefits

Our Client Contact centre is open Monday to Friday from 8:00 a.m. to 8:00 p.m. You’ll work full time from Monday to Friday from 11:30 p.m. to 8:00 p.m. except during the first weeks because training takes place during the day.

**Your team**

Our team values passionate people and bold ideas. We work together to help our clients and your colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another.

**Learning and development**

You’ll start with a training program lasting 3 to 4 months at the office. Your on-the-job training will focus on how to help clients over the phone and you'll be supported by a trainer-coach.

We encourage our employees’ development and offer numerous career opportunities, including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training.

**Requirements**:

- High school diploma
- Customer service and advisory experience
- Aptitude for building strong relationships and proactively establishing ties with clients
- Bilingualism (English/French) because the sector works with English-speaking and French-speaking clients

sacP

**Your benefits**

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

**We're putting people first**

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

Come live your ambitions with us

  • Collection Customer Service Agent

    6 months ago

    montréal, Canada National Bank Full time

    Youtube Video As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy. Your compensation T

  • Collections Agent

    6 months ago

    Montréal, Canada Financial Debt Recovery Ltd. Full time

    Financial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest...

  • Collections Agent

    5 months ago

    Montréal, Canada Financial Debt Recovery Ltd. Full time

    Financial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest...

  • Collections Agent

    5 months ago

    Montréal, Canada Financial Debt Recovery Ltd. Full time

    Financial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest...

  • Collections Agent

    5 months ago

    Montréal, Canada Financial Debt Recovery Ltd. Full time

    Financial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest...

  • Collection Customer Service Agent

    6 months ago

    Montréal, Canada National Bank of Canada Full time

    Youtube Video As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy. **Your compensation** The salary starts at $23.50/hour with two salary...

  • Collection Customer Service Agent

    5 months ago

    Montréal, Canada National Bank of Canada Full time

    Youtube Video As a **part time** Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy. **Your compensation** The salary starts at $23.50/hour...

  • Collections Agent

    5 months ago

    Montréal, Canada Financial Debt Recovery Ltd. Full time

    Financial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest...

  • Collection Customer Service Agent

    1 week ago

    montréal, Canada National Bank Full time

    Youtube VideoAs a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.Your roleContact clients and establish trust-based relationshipsAnalyze and...

  • Collection Customer Service Agent

    1 week ago

    montréal, Canada National Bank Full time

    Youtube VideoAs a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.Your roleContact clients and establish trust-based relationshipsAnalyze and...

  • Collection Customer Service Agent

    7 days ago

    montréal, Canada National Bank Full time

    Youtube Video As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy. Your role Contact clients and establish trust-based relationships Analyze...

  • B2b Collection Agent

    2 months ago

    Montréal, QC, Canada Carmichael Engineering Ingénierie Carmichael Full time

    **B2B Collection Agent** Join our dynamic team and contribute to the financial health of our company! We are looking for an experienced B2B collection agent to manage a portfolio of overdue accounts. **Your responsibilities**: - Portfolio management: Follow-up and analysis of overdue customer accounts, identification of priorities and implementation of...

  • Collection Customer Service Agent

    5 months ago

    montréal, Canada National Bank Full time

    Youtube VideoAs a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.Your compensationThe salary starts at $23.50/hour with two salary increases...

  • Collection Customer Service Agent

    5 months ago

    montréal, Canada National Bank Full time

    Youtube VideoAs a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.Your compensationThe salary starts at $23.50/hour with two salary increases...

  • Banking Collections/Customer Service Agent

    2 weeks ago

    Montréal, QC, Canada National Bank Full time €24

    Youtube Video As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. 50/hour with two salary increases projected in the first year.  Our Client Contact centre is open Monday to Friday from 8:00 a.m. You’ll work full time from...

  • Collection Customer Service Agent

    2 weeks ago

    Montréal, QC, Canada National Bank Full time €24

    Youtube Video As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy. Your compensation The salary starts at $23.50/hour with two salary...

  • Collection Agent

    5 months ago

    Montréal, Canada National Bank of Canada Full time

    As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy. **Your compensation** The salary starts at $23.50/hour with two salary increases...

  • Agent Collection

    6 months ago

    Montréal, Canada Bollore Logistics Full time

    Temporaire - Étudiant Montréal, QC, Canada Bolloré Logistics cherche à ajouter un(e) Agent(e) Collection Recevables (Poste Temporaire - Étudiant) à son équipe en pleine croissance à Montréal! Nous recherchons une personne dynamique pour démarrer sa carrière en logistique. Responsabilités Sous la responsabilité du superviseur aux comptes...

  • Collection Agent

    5 months ago

    Montréal, Canada PRA Group Full time

    Being a part of PRA Group Canada means you are valued! This is a place where your skills and experience contribute to help build our organization’s success. PRA Group Canada is an organization whose mission is to offer nonperforming loan solutions to customers in a respectful, ethical way. We go the extra mile to ensure the experience of all original...

  • Agent de Recouvrement

    6 months ago

    Montréal, Canada Financial Debt Recovery Ltd. Full time

    Financial Debt Recovery Limited (FDR) est un fournisseur unique pour tous les besoins de gestion du crédit et des revenus des entreprises, axé sur les services de recouvrement des comptes. FDR fournit des services de recouvrement à un large éventail de grandes organisations canadiennes à travers le pays. Nos clients comprennent actuellement l’Unité...