Collections Agent

5 months ago

Montréal, Canada Financial Debt Recovery Ltd. Full time

Financial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest automotive portfolios, many of Canada’s chartered banks, and an extensive commercial base of clients. Our clients have come to rely on FDR for proven results and assistance in managing their portfolios by controlling delinquency and increasing recoveries.

Due to an increase in performance and market share, we are looking for an experienced bank card collection agent that is **fully licenced with the OPC**.
- Must have third party debt collections experience.
- Must be able to work the required full time, daytime hours.
- We are looking to hire 5 agents to start immediately.
- We offer an excellent salary and bonus opportunities.

Job Type**:Full Time, Permanent, On site (No remote work)**

Job Location**:1117, Ste-Catherine O., Montreal, QC H3B 1H9**

**Required Hours**:
Monday: 8:30 am - 5:00 pm

Tuesday: 8:30 am - 7:30 pm

Wednesday: 8:30 am - 5:00 pm

Thursday: 8:30 am - 5:00 pm

Friday: 8:30 am - 4:00 pm

Plus, ONE mandatory Saturday shift per month: 8:30 am - 12:00 pm

**Compensation**:Competitive salary and health benefits plus commission and bonuses.**
- Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries.
- Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
- Maintain compliance by use of proper policy, procedures, and scripts.
- Accurately record all details of communications and activities within the system.
- Proactively monitor and investigate accounts to locate pertinent information to aid collection.
- Identify cases for special handling according to company criteria, including legal actions and asset attachment.
- Maintain a clean and secure work environment.
- Ensure collection goals are obtained.

**Qualifications**
- Must have third party debt collections experience.
- Must be bilingual in English and French.
- Must have experience using third-party bank database systems.
- Strong negotiation and customer service skills.
- Consistent follow-through skills.
- Detail-oriented, organized, efficient and able to multi-task in a fast-paced environment.
- Proficient computer skills with working knowledge of MS Word, MS Excel, and MS Outlook.
- Superior oral and written communication skills.
- Excellent attendance record.

**Benefits**
- Competitive salary, paid training, and a commission structure.
- Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses.
- Group Benefits (health, life, dental insurance plan - for full time employees).
- Career advancement and promotional opportunities.

If you have an eye for detail, strong communication (written and verbal) skills, with the ability to multitask, Financial Debt Recovery Ltd. would like to hear from you. In our dynamic and rapidly changing environment we are looking for individuals who exude an enthusiastic and positive attitude ready to work towards a target and maintain our superior customer experience.

**Job Types**: Permanent, Full-time

**Salary**: $3,000.00-$4,000.00 per month

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

Application question(s):

- Which ethnic group do you identify with?
- Black African: Afro-Caribbean, African-Canadian descent
- East Asian: Chinese, Korean, Japanese, Taiwanese descent
- Latino: Latin American, Hispanic descent
- Middle Eastern: Arab, Persian, West Asian descent, e.g., Afghan, Egyptian,

Iranian, etc.
- South Asian: South Asian descent, e.g., East Indian, Pakistani, Sri Lankan,

Indo-Caribbean, etc.
- Southeast Asian: Filipino, Vietnamese, Cambodian, Thai, other Southeast

Asian descent
- White: European descent Another race category
- Another race category (write-in response)

**Experience**:

- Third Party Debt Collection: 1 year (required)

Licence/Certification:

- OPC Certification (required)

Work Location: In person

  • Collections Agent

    5 months ago

    Montréal, Canada Financial Debt Recovery Ltd. Full time

    Financial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest...

  • Collections Agent

    5 months ago

    Montréal, Canada Financial Debt Recovery Ltd. Full time

    Financial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest...

  • Collections Agent

    5 months ago

    Montréal, Canada Financial Debt Recovery Ltd. Full time

    Financial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest...

  • Collections Agent

    5 months ago

    Montréal, Canada Financial Debt Recovery Ltd. Full time

    Financial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest...

  • B2b Collection Agent

    1 month ago

    Montréal, QC, Canada Carmichael Engineering Ingénierie Carmichael Full time

    **B2B Collection Agent** Join our dynamic team and contribute to the financial health of our company! We are looking for an experienced B2B collection agent to manage a portfolio of overdue accounts. **Your responsibilities**: - Portfolio management: Follow-up and analysis of overdue customer accounts, identification of priorities and implementation of...

  • Agent Collection

    5 months ago

    Montréal, Canada Bollore Logistics Full time

    Temporaire - Étudiant Montréal, QC, Canada Bolloré Logistics cherche à ajouter un(e) Agent(e) Collection Recevables (Poste Temporaire - Étudiant) à son équipe en pleine croissance à Montréal! Nous recherchons une personne dynamique pour démarrer sa carrière en logistique. Responsabilités Sous la responsabilité du superviseur aux comptes...

  • Collection Customer Service Agent

    6 months ago

    montréal, Canada National Bank Full time

    Youtube Video As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy. Your compensation T

  • Collection Agent

    4 months ago

    Montréal, Canada National Bank of Canada Full time

    As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy. **Your compensation** The salary starts at $23.50/hour with two salary increases...

  • Agent de Recouvrement

    5 months ago

    Montréal, Canada Financial Debt Recovery Ltd. Full time

    Financial Debt Recovery Limited (FDR) est un fournisseur unique pour tous les besoins de gestion du crédit et des revenus des entreprises, axé sur les services de recouvrement des comptes. FDR fournit des services de recouvrement à un large éventail de grandes organisations canadiennes à travers le pays. Nos clients comprennent actuellement l’Unité...

  • Collection Agent

    4 months ago

    Montréal, Canada PRA Group Full time

    Being a part of PRA Group Canada means you are valued! This is a place where your skills and experience contribute to help build our organization’s success. PRA Group Canada is an organization whose mission is to offer nonperforming loan solutions to customers in a respectful, ethical way. We go the extra mile to ensure the experience of all original...

  • Collections Specialist

    4 months ago

    Montréal, Canada MC RECRUTEMENT ET CONSULTATION Full time

    '''Job Overview''' As a Collection Agent, you will be responsible for contacting individuals and businesses to collect outstanding debts. This is a challenging yet rewarding position that requires excellent communication skills, strong negotiation abilities, and the ability to work well under pressure. '''Responsibilities''' - Contact individuals and...

  • Agent de Recouvrement

    4 weeks ago

    Montréal, QC, Canada Bill Gosling Outsourcing Full time

    **Location**:Hybrid - Montreal, QC **Job Type**:Full-Time / Temps plein **À propos de nous** Chez Bill Gosling Outsourcing, nous offrons des solutions d'externalisation innovantes et fiables à nos clients. Nous recherchons un **agent de recouvrement (tiers)** pour rejoindre notre équipe à Montréal. Si vous êtes motivé, axé sur les résultats et...

  • Agent de Recouvrement

    1 month ago

    Montréal, QC, Canada Bill Gosling Outsourcing Full time

    **Location**:Hybrid - Montreal, QC **Job Type**:Full-Time / Temps plein **À propos de nous** Chez Bill Gosling Outsourcing, nous offrons des solutions d'externalisation innovantes et fiables à nos clients. Nous recherchons un **agent de recouvrement (tiers)** pour rejoindre notre équipe à Montréal. Si vous êtes motivé, axé sur les résultats et...

  • Collection Customer Service Agent

    5 months ago

    Montréal, Canada National Bank of Canada Full time

    Youtube Video As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy. **Your compensation** The salary starts at $23.50/hour with two salary...

  • Collection Customer Service Agent

    5 months ago

    Montréal, Canada National Bank of Canada Full time

    Youtube Video As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy. **Your compensation** The salary starts at $23.50/hour with two salary...

  • Collections Manager

    5 months ago

    Montréal, Canada Finsana Full time

    **FinSANA** We are a global fintech company that specializes in catering to underserved and underbanked consumers. Our organization has a passion for helping people financially through our technology solutions which has allowed us to serve millions of consumers globally. Headquartered in Montreal, Canada with offices in the United States and Latin America,...

  • Collection Agent

    5 months ago

    Montréal, Canada Groupe Solution Collect Full time

    GROUPE SOLUTION COLLECT is a Canadian company that operates in the recovery/call center sector. We distinguish ourselves by offering services with high added value supported by advanced technologies and qualified staff. We offer our services to several large companies in the financial sector, in telecommunications, in the insurance sector and for the...

  • Collection Customer Service Agent

    5 months ago

    Montréal, Canada National Bank of Canada Full time

    Youtube Video As a **part time** Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy. **Your compensation** The salary starts at $23.50/hour...

  • Collection Customer Service Agent

    4 months ago

    montréal, Canada National Bank Full time

    Youtube VideoAs a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.Your compensationThe salary starts at $23.50/hour with two salary increases...

  • Collection Customer Service Agent

    4 months ago

    montréal, Canada National Bank Full time

    Youtube VideoAs a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.Your compensationThe salary starts at $23.50/hour with two salary increases...