Collection Customer Service Agent
4 weeks ago
Youtube Video
As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.
**Your compensation**
The salary starts at $23.50/hour with two salary increases projected in the first year. We offer a program to reimburse tuition fees.
**Your role**
- Contact clients and establish trust-based relationships
- Analyze and understand large amounts of information in order to properly assess clients' financial situation
- Listen to clients’ needs and resolve their issues
- Set up solutions that are adapted to clients' financial situations
- Educate clients on their financial situation and highlight the benefits
Our Client Contact centre is open Monday to Friday from 8:00 a.m. to 8:00 p.m. You’ll work full time from Monday to Friday from 11:30 a.m. to 8:00 p.m. except during the first weeks because training takes place during the day.
**Your team**
Our team values passionate people and bold ideas. We work together to help our clients and your colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another.
**Learning and development**
You’ll start with a training program lasting 3 to 4 months at the office. Your on-the-job training will focus on how to help clients over the phone and you'll be supported by a trainer-coach.
We encourage our employees’ development and offer numerous career opportunities, including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training.
**Requirements**:
- High school diploma
- Customer service and advisory experience
- Aptitude for building strong relationships and proactively establishing ties with clients
- Bilingualism (English/French) because the sector works with English-speaking and French-speaking clients
sacP
**Your benefits**
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
**We're putting people first**
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
Come live your ambitions with us
-
Banking Collections/Customer Service Agent
3 weeks ago
Montréal, QC, Canada National Bank Full time €24Youtube Video As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. 50/hour with two salary increases projected in the first year. Our Client Contact centre is open Monday to Friday from 8:00 a.m. You’ll work full time from...
-
B2b Collection Agent
5 days ago
Montréal, QC, Canada Carmichael Engineering Ingénierie Carmichael Full time**B2B Collection Agent** Join our dynamic team and contribute to the financial health of our company! We are looking for an experienced B2B collection agent to manage a portfolio of overdue accounts. **Your responsibilities**: - Portfolio management: Follow-up and analysis of overdue customer accounts, identification of priorities and implementation of...
-
Collection Customer Service Agent
3 days ago
Montréal, QC, Canada National Bank Full time €24Youtube Video As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy. Your compensation The salary starts at $23.50/hour with two salary...
-
Collection Customer Service Agent
3 weeks ago
Montréal, QC, Canada National Bank Full time €24Youtube Video As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy. Your compensation The salary starts at $23.50/hour with two salary...
-
Customer Service Agent Collection
4 weeks ago
Montréal, Canada National Bank of Canada Full time**Primary Locations**:Montreal, Quebec**: **Attendance**:Hybrid**: **Employee Status**:Regular**: **Schedule**:Full-time**: A career as a Customer Service Agent on our Collection team means providing credit management advice and proposing innovative solutions to clients who have missed payments on one or more products. **Your role** - Contact clients to...
-
Customer Service Agent Collection
3 weeks ago
Montréal, Canada National Bank of Canada Full time**Primary Locations**:Montreal, Quebec**: **Attendance**:Hybrid**: **Employee Status**:Regular**: **Schedule**:Full-time**: A career as a Customer Service Agent on our Collection team means providing credit management advice and proposing innovative solutions to clients who have missed payments on one or more products. **Your role** - Contact clients to...
-
Customer Service Agent Collection
2 weeks ago
Montréal, Canada National Bank of Canada Full time**Primary Locations**: **Montreal, Quebec** **Employee Status**: **Regular** **Schedule**: **Full-time** A career as a Customer Service Agent on our Collection team means providing credit management advice and proposing innovative solutions to clients who have missed payments on one or more products. **Your role** - Contact clients to establish a...
-
Customer Service Agent Collection
4 weeks ago
Montréal, Canada National Bank of Canada Full time**Primary Locations**:Montreal, Quebec**: **Attendance**:Hybrid**: **Employee Status**:Regular**: **Schedule**:Full-time**: A career as a Customer Service Agent on our Collection team means providing credit management advice and proposing innovative solutions to clients who have missed payments on one or more products. **Your role** - Contact clients to...
-
Customer Service Agent Collection
3 weeks ago
Montréal, Canada National Bank of Canada Full time**Primary Locations**:Montreal, Quebec**: **Attendance**:Hybrid**: **Employee Status**:Regular**: **Schedule**:Full-time**: A career as a Customer Service Agent on our Collection team means providing credit management advice and proposing innovative solutions to clients who have missed payments on one or more products. **Your role** - Contact clients to...
-
Collection Customer Service Agent
3 weeks ago
Montréal, Canada National Bank of Canada Full timeYoutube Video As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy. **Your compensation** The salary starts at $23.50/hour with two salary...
-
Collection Customer Service Agent
4 weeks ago
Montréal, Canada National Bank of Canada Full timeYoutube Video As a **part time** Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy. **Your compensation** The salary starts at $23.50/hour...
-
Collection Customer Service Agent
6 days ago
Montréal, Canada National Bank of Canada Full timeYoutube Video As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy. **Your compensation** The salary starts at $23.50/hour with two salary...
-
Collection Customer Service Agent
16 hours ago
Montréal, Canada National Bank Full timeYoutube VideoAs a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy. Your compensation The salary starts at $23.50/hour with two salary increases...
-
Collection customer service agent
4 days ago
Montréal, Canada National Bank Full timeYoutube Video As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy. Your compensation The salary starts at $23.50/hour with two salary...
-
Collections Agent
4 weeks ago
Montréal, Canada Financial Debt Recovery Ltd. Full timeFinancial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest...
-
Collections Agent
4 weeks ago
Montréal, Canada Financial Debt Recovery Ltd. Full timeFinancial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest...
-
Collection Customer Service Agent
3 weeks ago
montréal, Canada National Bank Full timeYoutube VideoAs a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.Your compensationThe salary starts at $23.50/hour with two salary increases...
-
Collection Customer Service Agent
3 weeks ago
montréal, Canada National Bank Full timeYoutube VideoAs a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.Your compensationThe salary starts at $23.50/hour with two salary increases...
-
Collections Agent
4 weeks ago
Montréal, Canada Financial Debt Recovery Ltd. Full timeFinancial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest...
-
Collections Agent
4 weeks ago
Montréal, Canada Financial Debt Recovery Ltd. Full timeFinancial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest...