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Coordinator-donor Experience

1 month ago

Mississauga, Canada Trillium Health Partners Full time

**Job Description**:
**Position**:Coordinator
- Donor Experience - Full Time

**File** #: 2024-37654

**Status**: Permanent Full Time

**Site**: Hybrid work at Trillium Health Partners Foundation office located at 2085 Hurontario Street, Mississauga, with occasional work at our three hospital sites - Mississauga, Credit Valley and Queensway Health Centre.

**Posted**: May 23rd, 2024

**Internal Deadline**:
At **Trillium Health Partners Foundation (THPF),** we envision a future where health care transcends expectations and every member of the community has access to the care they need, when they need it the most.

**The Role**:
The Coordinator, Donor Experience will support the development of our existing stewardship and recognition materials and help execute our donor experience strategies to engage THPF’s family of donors.

**PRIMARY RESPONSIBILITIES**
- Assist the Manager, Donor Experience with the work flow for stewardship and recognition pieces and support strategies to deliver an unparalleled donor experience
- Effectively work with other members of the Foundation and hospital team to help drive projects to successful completion, including obtaining the required approvals for recognition items such as plaques and signage
- Support the Manager, Donor Experience with annual Donor Wall, Baby Wall and Mission Engagement Wall updates
- Work with external suppliers to manage the production of these recognition pieces and ensure they are installed at all hospital sites
- Assist the Manager with the development and deployment of stewardship materials including donor impact reports, thank you letters and annual donor mailings, such as our National Philanthropy Day and Holiday Card mailings
- Gain an in-depth understanding of donor database and ensure all donor naming preferences and stewardship/recognition activities are captured and tracked in Raiser’s Edge
- Manage the weekly donor thank you call and gift report process
- Support the Manager, Donor Experience with quarterly pledge reminder process
- Work with the Information Systems team to create queries and pull donor information as required
- Ensure the Marketing, Communications & Engagement calendar and creative intake system are updated with donor experience projects
- Provide support to the Donor Experience team with respect to the planning and execution of donor experience/donor engagement events
- Assist when needed with tracking and posting vendor invoices and saving to the Donor Experience budget file
- Maintain the Donor Experience page on our Foundation workspace (Notion)

**QUALIFICATIONS**
- 1+ years of experience in a not-for-profit environment, preferably in donor experience or fundraising
- college diploma in communications, marketing, or other related disciplines
- Strong written and verbal communication skills are required
- Experience in developing donor relations and/or stewardship material an asset
- Ability to work independently and efficiently in a busy environment managing multiple varied projects
- Excellent organizational and project management skills
- Demonstrated creativity and ability to develop new and innovative ideas
- Flexible and adaptable team player with excellent interpersonal skills
- Experience working collaboratively with professional service suppliers/partners

**TECHNICAL SKILLS**
- Strong proficiency in Microsoft Suites (Word, PowerPoint, Excel and Teams)
- Knowledge of Adobe Products
- Donor/Client database experience (Raiser’s Edge) is strongly preferred

**Work Environment**

***
- Willingness to work flexible hours and meet tight deadlines as needed, prioritizing tasks with the leader—some after-hours work may be required
- Hybrid work schedule with 1 day in the office. Occasional work may be required off-site when hosting events
- Valid driver’s license and access to a reliable vehicle

**_
- Trillium Health Partners is an equal opportunity employer committed to fostering a healthy_, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital_._
- In accordance with the _Accessibility for Ontarians with Disabilities Act, 2005_ and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation._
- All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act._
- Trillium Health Partners is identified under the French Language Services Act._

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