Client Success Coach
1 month ago
**About PaintScout**:
PaintScout is an industry-leading estimation and sales management software tailored for painting contractors. Our small but dynamic team, based in Calgary, AB, serves customers across North America. We're on a mission to empower painting contractors with tools that streamline their operations and drive success. As a Client Success Coach, you'll play a pivotal role in onboarding new customers and ensuring they get the most out of PaintScout’s platform. Ready to make an impact? Come join our (really awesome) team
**What You’ll Do**:
- Guide new customers through a seamless onboarding process, helping them set up and use PaintScout effectively.
- Deliver personalized coaching sessions to educate clients on features and best practices.
- Act as a trusted advisor and build strong, long-term relationships with clients, ensuring they feel supported and valued.
- Gather and share customer feedback with internal teams to improve the product and customer experience.
- Develop expertise in the PaintScout platform to provide thoughtful insights and solutions to clients.
**Who We’re Looking For**:
- You have experience in a customer-facing role, with a passion for delivering exceptional client experiences.
- Strong communication skills (written and verbal) with the ability to connect with people from diverse backgrounds.
- Organized, detail-oriented, and capable of managing multiple clients simultaneously.
- Tech-savvy with experience using CRM tools or other customer management platforms.
- A proactive problem solver who can anticipate customer needs and identify solutions.
- Experience in the painting or home services industry.
- You thrive in a collaborative team environment and enjoy working towards shared goals.
**Why Join PaintScout?**
- Be part of a mission-driven team that’s reshaping the painting industry with innovative tools and technology.
- Join a high-performance, supportive team that values work-life balance and celebrates wins together.
- Enjoy team lunches, events, and outings—because we believe work should also be fun.
- Grow your career with a company that encourages professional development and values your input.
- PaintScout is an equal opportunity employer that welcomes diverse perspectives and experiences.
**Location Requirements**: Calgary, AB :(Hybrid role, 3-4 days in office) Must reliably commute or plan to relocate before starting work.
**Job Types**: Full-time, Permanent
Pay: From $55,000.00 per year
**Benefits**:
- Casual dress
- Paid time off
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Application question(s):
- Do you have experience in the painting industry?
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 2 years (preferred)
Work Location: Hybrid remote in Calgary, AB T2E 5T8
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