Client Success Manager

4 weeks ago

Calgary, Canada Benevity Full time

**Meet Benevity**
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also one of the first B Corporations in Canada, meaning we're as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more

Benevity's Client Success Manager (CSM) will guide clients to achieve their goals, maximize value, and drive growth with our product suite. The CSM is responsible for delivering Benevity's best ideas, innovations, and capabilities to clients, helping them realize greater impact and value. This role involves interacting with C-suite executives and CSR program administrators, with a deep understanding of their program goals and objectives. A CSM enhances client program impact and builds strong, lasting relationships, turning clients into passionate advocates of Benevity.

**What you'll do**:
**Solutions Expert**:

- Guide clients on platform decisions and ensure successful outcomes by understanding Benevity's product suite
- Drive client adoption of existing and new products, training new administrators on effective use
- Explain Benevity's support structure and internal client ecosystem, advising on solutions to meet client needs
- Communicate delivery timelines, set realistic expectations, and connect with internal teams to resolve issues

**Consultant**:

- Build trusted advisor partnerships, aligning Benevity's value to clients' CSR and business goals
- Develop tailored Success Plans with clear goals and milestones, identifying barriers and strategies for growth
- Foster long-term relationships by exceeding client expectations and connecting them with peers for best practices

**Value Driver**:

- Communicate program ROI to ensure client retention and identify cross-sell and up-sell opportunities
- Conduct regular program reviews to highlight growth and enhancement opportunities
- Advocate for deep adoption of product features and best practices, understanding the CSR landscape and its alignment with company goals

**What you'll bring**:

- BA/BS degree or equivalent education
- 3-5 years of experience in B2E/B2B Customer Success, Account Management, or similar customer service roles
- Experience in a B2B SaaS organization preferred, with moderate complexity solutions
- Proven track record of increasing client satisfaction, adoption, and retention
- Strong relationship-building skills with empathy, adaptability, and persuasiveness
- Excellent written and verbal communication skills, comfortable presenting to medium to large groups
- Capable of overseeing and resolving a variety of client service issues
- Detail-oriented, organized, and analytical with strong independent judgment
- Resilient and adaptable in a fast-paced, start-up environment with a diverse workload
- Entrepreneurial mindset with a proactive, self-starter approach
- Up-to-date passport for occasional client travel
- Team-oriented with a positive attitude and sense of humor

**Discover your purpose at work**:
We're not employees, we're Benevity-ites. From all locations, backgrounds and walks of life, who deserve more

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up... If you want a career where you're valued for who you are and challenged to see who you can become

It's time to join Benevity. We're so excited to meet you.

**Where we work**

At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

**Join a company where DEIB isn't a buzzword**

Diversity, equity, inclusion and belonging are part of Benevity's DNA. You'll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. _If you want to feel seen, heard and celebrated, you belong at Benevity._

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