Contract Intensive Case Manager

1 month ago

Toronto, Canada The Neighbourhood Group Full time

**The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen’s Community House**
- JOB OPPORTUNITY Job# TNG2023-245

**POSITION TITLE**:Contract Intensive Case Manager
**DEPARTMENT**:Independent Living **STATUS**:Contract Full-time, CUPE 7797

**# HRS / WEEK**:35 **CONTRACT DATES**:ASAP till March 1st, 20234 or return of the incumbent

**REPORT TO**:Senior Manager, Community Support **HOURLY RATE**:$30.34

**GENERAL DESCRIPTION**:The Intensive Case Manager is responsible for an assigned caseload of seniors and/or adults with disabilities, with high care needs and mental health/addiction issues. The position’s main duties include assessment, intervention, advocacy, supportive counselling and ongoing case management. The position reports to the Senior Manager,
Community Support and is part of **CUPE Local 7797**.

**MAJOR DUTIES**:

- Conduct assessments of new and existing clients to determine and prioritize their individual care requirements, and to develop care plans.
- Analyse information obtained from assessments and through on-going contact to evaluate and ensure the efficacy of the services provided.
- Visit clients weekly, or as frequently as necessary in order to monitor their physical, mental and psychological well-being.
- Organize and facilitate case meetings, as require
- Work in close cooperation with Agency staff and network with other agencies to ensure the quality and timeliness of social services for clients.
- Advocate on behalf of clients with hospitals, doctors, social service agencies, government departments, clients' families, and community groups.
- Provide assistance when appropriate in negotiating with landlords, social service agencies and government departments, and advise clients of their rights and obligations.
- Arrange for services with other stakeholders and/or agencies in regards to client issues that involve cluttering, hoarding and bed bugs in the client’s home.
- Supervise students and volunteers. Monitor their progress, schedules and their performance, as well as all the necessary reports, contracts, and projects, In the case of students; maintain communication with their placement supervisors.
- Maintain accurate and timely client records and documentation.
- Maintain knowledge of community resources and keep up-to-date with advances in geriatric mental health and other related social, medical and legal fields, through courses, conferences, literature, and home study.
- Complete courses in CPR and First Aid, as required, to maintain current certification.
- Drive occasionally on agency business. Use of the employee’s own vehicle for such duty shall be reimbursed.

**REQUIREMENTS & QUALIFICATIONS**:

- A degree from an OCSW SSW recognized university in social work, nursing, or an R.N. professional designation or equivalent combination of education and experience
- Five or more years of case management experience, with at least two years experience working directly with senior clients with mental health/addiction issues.
- Current CPR and First Aid certification.
- A valid Ontario Drivers License. Ownership of a vehicle is preferred.
- Demonstrated ability to conduct client assessment and to recognize deteriorating social and/or health conditions.
- Sound clinical skills in advocacy, intervention and supportive counselling.
- A good working knowledge assisting clients with mental health/addictions issues and concurrent disorders.
- The skill and patience to deal with and resolve the concerns, conflicts and issues expressed by clients, staff, volunteers, and others.
- Preparedness to experience frequent exposure to animals, especially dogs and cats, as well as their excrement and dander.
- The physical strength, stamina and ability to undertake frequent light to moderate lifting, occasional heavy lifting, and frequent walking, bending, stretching and pulling.
- A second language would be asset (i.e., Bengali, Urdu or Farsi, etc.)

**Salary**: $30.34 per hour

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- case management: 5 years (preferred)
- working with seniors with mental health/addiction issues: 2 years (preferred)

Licence/Certification:

- CPR and First Aid certification. (preferred)
- Ontario Driver's License (preferred)

Work Location: In person

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