Intensive Case Manager

2 weeks ago

Toronto, Canada The Neighbourhood Group Full time

The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen’s Community House

JOB OPPORTUNITY Job# TNG2023-45

POSITION TITLE: Intensive Case Manager

DEPARTMENT: Independent Living

STATUS: Regular Full-Time, CUPE 7797

HRS / WEEK: 35

CONTRACT DATES: n/a

REPORT TO: Senior Manager, Supportive Housing

HOURLY RATE: $30.34

GENERAL DESCRIPTION: The Intensive Case Manager is responsible for an assigned caseload of seniors and/or adults with disabilities, with high care needs and mental health/addiction issues. The position’s main duties include assessment, intervention, advocacy, supportive counselling and ongoing case management. The position reports to the Senior Manager, Supportive Housing and is part of CUPE Local 7797. Scheduled hours of work will be 35 hours per week and may include evenings and occasional weekends.

MAJOR DUTIES:

- Conduct assessments of new and existing clients to determine and prioritize their individual care requirements, and to develop care plans.
- Analyse information obtained from assessments and through on-going contact to evaluate and ensure the efficacy of the services provided
- Visit clients weekly, or as frequently as necessary in order to monitor their physical, mental and psychological well-being
- Organize and facilitate case meetings, as required.
- Work in close cooperation with Agency staff and network with other agencies to ensure the quality and timeliness of social services for clients.
- Advocate on behalf of clients with hospitals, doctors, social service agencies, government departments, clients' families, and community groups. Provide assistance when appropriate in negotiating with landlords, social service agencies and government departments, and advise clients of their rights and obligations.
- Arrange for services with other stakeholders and/or agencies in regards to client issues that involve cluttering, hoarding and bed bugs in the client’s home.
- Supervise students and volunteers. Monitor their progress, schedules and their performance, as well as all the necessary reports, contracts, and projects, In the case of students; maintain communication with their placement supervisors.
- Maintain accurate and timely client records and documentation.
- Maintain knowledge of community resources and keep up-to-date with advances in geriatric mental health and other related social, medical and legal fields, through courses, conferences, literature, and home study
- Complete courses in CPR and First Aid, as required, to maintain current certification
- Drive occasionally on agency business. Use of the employee’s own vehicle for such duty shall be reimbursed.

REQUIREMENTS & QUALIFICATIONS:

- A degree from an OCSW SSW recognized university in social work, nursing, or an R.N. professional designation.
- Five or more years of case management experience, with at least two years experience working directly with senior clients with mental health/addiction issues.
- Current CPR and First Aid certification.
- A valid Ontario Drivers License. Ownership of a vehicle is preferred.
- Demonstrated ability to conduct client assessment and to recognize deteriorating social and/or health conditions.
- Sound clinical skills in advocacy, intervention and supportive counselling.
- A good working knowledge assisting clients with mental health/addictions issues and concurrent disorders.
- The skill and patience to deal with and resolve the concerns, conflicts and issues expressed by clients, staff, volunteers, and others.
- Preparedness to experience frequent exposure to animals, especially dogs and cats, as well as their excrement and dander.
- The physical strength, stamina and ability to undertake frequent light to moderate lifting, occasional heavy lifting, and frequent walking, bending, stretching and pulling.

**Salary**: $30.34 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Case Management: 5 years (preferred)
- Working with seniors with mental health/addiction issues: 2 years (preferred)

Work Location: One location

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