Receptionist, Community Support Services

3 weeks ago

Toronto, Canada Covenant House Toronto Full time

**Receptionist**

**Community Support Services (CSS)**

**Status: Permanent, Full Time**

**Level #4**

**Purpose of Position**

**Responsibilities**:

- Providing administrative support to the CSS Manager and program staff; and maintaining a safe environment for all concerned through implementation of the Covenant Principles and Mission Statement.
- Formatting and maintaining accurate client statistics; collecting data via ETO and preparing a comprehensive departmental month end report.
- Creating, organizing and distributing a weekly Drop -in plan census; informing staff of any relevant external agency communications.
- Cataloguing all incidents and intake alert reports and updating active cards on a bi-weekly basis.
- Creating, maintaining and archiving client files; monitoring clients’ actions and behaviour in the reception area and informing staff of any volatile situations.
- Providing administrative support to CSS youth workers.
- Obtaining all identifying client information upon their entry to the reception area and referral of clients to external agencies.
- Screening clients for all weaponry and informing them of the policy regarding illegal weapons.
- Organizing/ Maintaining Youth Mail.
- Collecting and recording Drop-in weekly numbers report.
- Inventory and Food Bank order.

**Qualifications**:

- Grade 12 education.
- Excellent judgement and ability to multi-task.
- Ability to read, write and communicate well.
- Experience at record keeping and minute taking. Knowledge of services available through external agencies.
- Comfort working with transient street youth.

**What We Offer**:

- Meaningful work.
- Competitive compensation.
- Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.
- Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

**About Covenant House Toronto**

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.
- At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities._
- In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process._

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