Receptionist

5 months ago


Toronto, Canada Toronto Community Housing Full time

Job #:
**8244**
- Division:
**Facilities Management**
- Vacancy Type:
**Full-time Permanent**
- Affiliation:
**Union: CUPE 79**
- Contract Length:
- Grade:
**TCHC 3**
- # of Vacancies:
**1**
- Salary/Hourly Range:
**27.95 - 30.63**
- Hiring range/wage:
**27.95**
- Work Details (Days/hours):
**35 hrs/week**
- Posted Date:
**11/21/23**
- Existing or New:
**Existing**
- Deadline to Apply:
**12/5/23**

**What we offer**

In addition to competitive wages and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

- Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
- Three Weeks paid annual vacation days, increasing with years of service;
- Four (4) paid personal days;
- Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
- Health and dental benefits;
- Employee and family assistance program;
- Maternity and parental leave top up (93% of base salary);
- Training and development programs including tuition reimbursement of $1500 per calendar year;
- Fitness membership discount.

**Make a difference**

Do you see yourself working for one of the largest social housing providers in North America that is dedicated to improving the lives of its residents? Are you a dynamic, service oriented individual who is eager to learn and expand on current skill sets? If this sounds like you, then we have an opportunity you won’t want to pass up

**Position Summary**

Reporting to the Supervisor, Office Services this position is responsible for providing receptionist, clerical and computerized support services to corporate divisions and offices of TCH located at 931 Yonge Street and/or 35 Carl Hall Road, Unit 1. The Receptionist will provide excellent customer service through regular and reliable attendance and punctuality.

**What you'll do**
- Performs receptionist duties for the 931 Yonge Street head office and occasionally other offices as assigned
- Maintains the ‘customer friendly" environment by ensuring information materials, daily guest password, forms, bulletin boards and information are relevant and up to date
- Ensures contact with all visitors to the building in order to maintain a safe and secure reception area
- Screens individuals to establish the purpose of their visit or assistance required
- Identifies and redirects guests and visitors; calling security should the need arise
- Greets visitors in a welcoming manner with emphasis on outstanding service delivery
- Engages with customers, assesses and resolves incoming inquiries on a wide range of matters including, but not limited to, internal and external customer complaints, rental accounts, parking, etc. and only refers complex issues if required, to appropriate staff person
- Receives and redirects telephone calls as needed
- Provides factual information to tenants, contractors, consultants and the general public
- Date stamps all incoming packages including legal documents, etc
- Receives and signs for courier deliveries; ensures the proper section is advised of their receipt and holds outgoing deliveries for pick up
- Maintains logs and documents for goods/materials, contractors and information going through the reception area, using the Guest Sign-in Registry
- Controls visitor access cards (records, tracks and ensures they are returned)
- Monitors activities on the ground floor and acts as the front line customer service representative of TCH
- Prepares routine correspondence such as electronic mail messages, telephone messages, filling out records forms, etc
- Coordinates and directs routine facilities requests including day to day maintenance requests to appropriate personnel for resolution
- Ensures that the ground floor meeting rooms are in good and neat order when vacant, replenishing white board supplies and doors are secured at the end of the business day
- Inputs and assigns all inquiries using F1, EasyTrac and disburses EasyTrac reports
- Assists with non-tenant parking registrations as needed
- Provide services to a diverse community respecting TCH’s policies and procedures including: Anti-Ableism, Human Rights and Fair Access, Code of Conduct and Conflict of Interest. etc
- Utilizes computer systems as an essential job tool including F1, HMS, Portfolio Database, Electronic Mail, Intranet, EasyTrac, etc
- Performs other clerical duties within office services such as filing correspondences, purchase order requests, and other duties as assigned

**What you'll need**
- Excellent communication skills and good telephone manner in order to perform receptionist functions.
- Excellent interpersonal, de-escalation skills and active listening required to interact with a variety of internal and external customers.
- Proven superior customer service practices and experience. Experience in front line customer service.
- De


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