Service Relationship Specialist
2 weeks ago
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
**Working Arrangement**
Remote
**Support**
- Respond to benefit plan inquiries and resolve escalated and complex inquiries from Plan Sponsors, Plan Advisors/Consultants, and internal department contacts. Owning and respecting the unique demands of each customer while being considerate of the time frame ensuring a thorough response.
- Champion for a successful outcome for all involved, the Service Relationship Specialist role is responsible for the successful resolution and negotiation of all service escalations. Advocate for a favorable conclusion for all parties. All service escalations must be successfully resolved and negotiate by the Service Relationship Specialist.
- Initiate Amendment requests ensuring that information is complete and outstanding requirements are obtained in a timely manner to meet deadlines and meet effective dates of plan changes.
- Collaborate with our Customer Experience/Operations teams to facilitate information-sharing and identify key issues with our online customer.
- Assist with general internal initiatives related to Group Benefits services, products, and procedures.
- Facilitate multiple meetings with our Plan Advisors/Consultants and Plan Sponsors as well as internal teams.
- Take on special projects and/or research assignments for client needs.
**Advise**
- As the face of Manulife, you build and maintain successful and lasting relationships with existing and potential partners.
- Understand the intricacies and complexities of each Plan Sponsor's Group Benefits designs and the sophistication of the Advisors/Consulting houses.
- Prepare and analyze and interpret client reports for review.
- Generate client reports using web analytics platforms via various reporting tools, requiring analysis and comparison of many reports to ensure we are fulfilling our customer’s needs.
- Provide expertise on Manulife’s digital experience for group benefits clients (Web, mobile, voice), and highlight key features and functionality.
- Support group benefits clients in driving adoption of our digital tools and experiences among their plan members
- Provide reporting on digital uptake/usage to help group benefits clients understand overall plan health and identify areas of opportunity for education/engagement.
- You drive results by reviewing special requests and helping promote and sell products and services based on client needs and your unit’s business objectives and strategies.
- Establish and maintain client relationships by identifying current or potential needs and promoting client retention.
- Providing recommendations on plan design, service options, technology solutions and any ongoing administration needs to the client.
- Applies understanding of legislative and privacy guidelines to assist in client meetings.
**Educate**
- Deliver presentations to employee groups to facilitate enrolment and/or introduce their Group Benefits (in person or remote).
- Meet with plan administrators to train and educate them on effective methods of plan administration.
- Lead customer workshops and training around product updates & new features
- Maintain direct contact with clients/advisors, proactively planning your client meetings to ensure regular connections are made.
- When new products are launched in Group Benefits, take the Lead together with the Account Executive to learn, present and speak to these new services. Become the expert in delivering and educating clients on these services and how it affects their population and what amendments are required to their plans if any.
- Using our Seismic Tools to put presentations together to present and deliver our services to clients.
- Clients rely heavily on the Service Relationship Specialist on how to manage new services and products that are launched, or on any new legislative initiatives.
- Coaching mindset and abilities enabling to define solutions and delivering outcomes.
**Shared Responsibilities**:
Works with a Team of Account Executives and collaborates with other Service Relationship Specialists.
Assist new Service Relationship Specialists with Job Shadowing and Buddy system to ensure all members of the team can successfully represent Manulife Group Benefits Services.
This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.
**Job Requirements**:
- Minimum three t
-
Service Relationship Specialist
3 days ago
Old Toronto, Canada Manulife Insurance Malaysia Full timeService Relationship Specialist page is loaded Service Relationship Specialist Apply locations Toronto, Ontario Waterloo, Ontario Halifax, Nova Scotia time type Full time posted on Posted Yesterday job requisition id JR24051826 We are a leading financial services provider committed to making decisions easier and lives...
-
Service Relationship Specialist
3 days ago
Old Toronto, Canada Manulife Insurance Malaysia Full timeService Relationship Specialist page is loaded Service Relationship Specialist Postuler locations Toronto, Ontario Waterloo, Ontario Halifax, Nova Scotia time type Temps plein posted on Publié hier job requisition id JR24051826 Nous sommes un fournisseur de services financiers qui s’emploie à faciliter les...
-
Group Benefits Service Relationship Specialist
4 weeks ago
Toronto, Canada Manulife Full timeWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...
-
Toronto, Canada Manulife Full timeWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...
-
Group Benefits Service Relationship Specialist
4 weeks ago
Toronto, Canada Manulife Full timeJob Description The Service Relationship Specialist role represents Manulife externally with existing and potential corporate clients (large and jumbo) as well as our key Advisor Firms and Partners. They work alongside the Account Executives in this client facing role and supports our distribution partners in the delivery of value-added benefits and...
-
Group Benefits Service Relationship Specialist
4 weeks ago
Toronto, Canada Manulife Full timeJob Description The Service Relationship Specialist role represents Manulife externally with existing and potential corporate clients (large and jumbo) as well as our key Advisor Firms and Partners. They work alongside the Account Executives in this client facing role and supports our distribution partners in the delivery of value-added benefits and...
-
Group Benefits Service Relationship Specialist
4 weeks ago
Toronto, Canada Company 1 - The Manufacturers Life Insurance Company Full timeDescription The Service Relationship Specialist role represents Manulife externally with existing and potential corporate clients (large and jumbo) as well as our key Advisor Firms and Partners. They work alongside the Account Executives in this client facing role and supports our distribution partners in the delivery of value-added benefits and...
-
Group Benefits Service Relationship Specialist
2 weeks ago
Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full timeDescription The Service Relationship Specialist role represents Manulife externally with existing and potential corporate clients (large and jumbo) as well as our key Advisor Firms and Partners. They work alongside the Account Executives in this client facing role and supports our distribution partners in the delivery of value-added benefits and superior...
-
Group Benefits Service Relationship Specialist
4 weeks ago
Toronto, Canada Company 1 - The Manufacturers Life Insurance Company Full timeDescription The Service Relationship Specialist role represents Manulife externally with existing and potential corporate clients (large and jumbo) as well as our key Advisor Firms and Partners. They work alongside the Account Executives in this client facing role and supports our distribution partners in the delivery of value-added benefits and...
-
Toronto, Canada JPMorgan Chase & Co. Full timeThe relationship manager specialists' Vice President will lead a team of individuals dedicated to the ongoing support and maintenance of the Chase Merchant Services managed portfolio. The successful candidate will be responsible for ensuring regular SLA’s are met and that all procedures and control points are optimized. Maintaining strong relationships...
-
Client Relationship Specialist
2 weeks ago
Toronto, Canada Equitable Life of Canada Full timeAt Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join...
-
Accounting Partner Relationship Specialist
4 weeks ago
Toronto, Canada FreshBooks Full time**About FreshBooks**: FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide....
-
Fundraising Relationship Specialist
2 weeks ago
Toronto, Canada Heart & Stroke Full time**Who we are** At Heart & Stroke our mission is to promote health, save lives and enhance recovery. We are committed to a culture that exemplifies our core values: champion health, practice humility, embrace change, drive impact, learn and grow and be heartfelt as we work together to beat heart disease and stroke. To learn more about our mission, values,...
-
Old Toronto, Canada JPMorgan Chase Full timeJob Description: The relationship manager specialists' Vice President will lead a team of individuals dedicated to the ongoing support and maintenance of the Chase Merchant Services managed portfolio. The successful candidate will be responsible for ensuring regular SLA's are met and that all procedures and control points are optimized. Maintaining strong...
-
Old Toronto, Canada JPMorgan Chase Full timeJob Description: The relationship manager specialists' Vice President will lead a team of individuals dedicated to the ongoing support and maintenance of the Chase Merchant Services managed portfolio. The successful candidate will be responsible for ensuring regular SLA's are met and that all procedures and control points are optimized. Maintaining strong...
-
Procurement Specialist and Client Relationship
2 months ago
Toronto, Canada Royal Fountain Healthcare Services Inc Full time**Company description** Royal Fountain Healthcare Services Inc (RFHS) offers quality healthcare staffing services that matches the qualified professionals to clients and organizations in Ontario. **Perks of joining the RFHS team**: - **Compensation **-Competitive wage - **Career Development **-Professional development & training, lunch & learn sessions -...
-
Toronto, Canada Royal Fountain Healthcare Services Inc Full time**Company description** Royal Fountain Healthcare Services Inc (RFHS) offers quality healthcare staffing services that matches the qualified professionals to clients and organizations in Ontario. **Perks of joining the RFHS team**: - **Compensation **-Competitive wage - **Career Development **-Professional development & training, lunch & learn sessions -...
-
Toronto, Canada Central 1 Credit Union Full timeCentral 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5...
-
Toronto, Ontario, Canada Central 1 Credit Union Full timeCentral 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5...
-
Marketing Specialist
3 days ago
Toronto, Canada COLLETTE TRAVEL SERVICE INC Full time**About Collette: Let Us Show You the World** There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in...
