Group Benefits Service Relationship Specialist

5 months ago

Toronto, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**Job Summary**

The Service Relationship Specialist role represents Manulife externally with existing and potential corporate clients (large and jumbo) as well as our key Advisor Firms and Partners. They work alongside the Account Executives in this client facing role and supports our distribution partners in the delivery of value-added benefits and superior service to Plan Advisors/Consultants and Plan Sponsors. This role requires advanced skillset in the corporate space to accelerate growth in our book of business, perform tasks required and be proficient in retaining corporate clients. This team owns collaboration with internal service providers such as Customer Experience, Underwriting, and Implementation, Plan Document Services, Sponsor Financial Services, Plan Member Administration, and our Admin Advantage Flex Benefit Teams to provide exceptional service to new and existing corporate clients ranging from 400 lives to 80,000+ with premium $1M to over $100M+ for our largest National corporate clients. Working with our largest Consulting firms in the Group Benefits industry across Canada, experience and expertise in this field will be paramount. Enthusiasm for delivering client presentations and leading client meetings is a must for being successful in this role.

**Individual **Responsibilities**:

- **Support**
- Respond to benefit plan inquiries and resolve escalated and sophisticated inquiries from Plan Sponsors, Plan Advisors/Consultants, and internal department contacts. Owning and respecting the unique demands of each customer while being considerate of the time frame ensuring a thorough response.
- Champion for a successful outcome for all involved, the Service Relationship Specialist role is responsible for the successful resolution and negotiation of all service escalations. Advocate for a favorable conclusion for all parties. All service escalations must be successfully resolved and negotiate by the Service Relationship Specialist.
- Initiate Amendment requests ensuring that information is complete and outstanding requirements are obtained in a timely manner to meet deadlines and meet effective dates of plan changes. Includes ability to understand, explain and outline complex structures for large corporate Clients. Union negotiations and costings of plan designs discussions often come into play.
- Collaborate with our Customer Experience/Operations teams to facilitate information-sharing and identify key issues with our online customer.
- Assist with general internal initiatives related to Group Benefits services, products, and procedures.
- Facilitate multiple meetings with our Plan Advisors/Consultants and Plan Sponsors as well as internal teams.
- Take on special projects and/or research assignments for corporate client needs.
- **Advise**
- As the face of Manulife, you build and maintain successful and lasting relationships with existing and potential partners.
- Understand the intricacies and complexities of each Plan Sponsor's Group Benefits designs and the sophistication of the Advisors/Consulting houses.
- Prepare and analyze and interpret client reports for review.
- Generate client reports using web analytics platforms via various reporting tools, requiring analysis and comparison of many reports to ensure we are fulfilling our customer’s needs.
- Provide expertise on Manulife’s digital experience for group benefits clients (Web, mobile, voice), and highlight key features and functionality.
- Support group benefits clients in driving adoption of our digital tools and experiences among their plan members
- Provide reporting on digital uptake/usage to help group benefits clients understand overall plan health and identify areas of opportunity for education/engagement.
- You drive results by reviewing special requests and helping promote and sell products and services based on client needs and your unit’s business objectives and strategies.
- Establish and maintain client relationships by identifying current or potential needs and promoting client retention.
- Providing recommendations on plan design, service options, technology solutions and any ongoing administration needs to the client.
- Applies understanding of legislative and privacy guidelines to assist in client meetings.
- **Educate**
- Deliver presentations to employee groups to facilitate enrolment and/or introduce their Group Benefits (in person or remote).
- Meet with plan administrators to train

  • Group Benefits Service Relationship Specialist

    1 month ago

    Toronto, Ontario, Canada Manulife Full time

    Job Title: Group Benefits Service Relationship SpecialistAt Manulife, we are seeking a highly skilled Group Benefits Service Relationship Specialist to join our team. As a key member of our Group Benefits team, you will be responsible for building and maintaining strong relationships with our corporate clients, providing exceptional service, and driving...

  • Group Benefits Service Relationship Specialist

    2 weeks ago

    Toronto, Ontario, Canada Manulife Full time

    Job DescriptionThe Group Benefits Service Relationship Specialist plays a pivotal role in representing Manulife externally with corporate clients, advisors, and partners. This individual works closely with Account Executives to deliver exceptional service and value-added benefits. Key responsibilities include collaborating with internal teams, supporting...

  • Group Benefits Service Relationship Specialist

    6 months ago

    Toronto, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Group Benefits Service Relationship Specialist

    4 weeks ago

    Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    Job Title: Group Benefits Service Relationship SpecialistCompany 1 - The Manufacturers Life Insurance Company is seeking a highly skilled Group Benefits Service Relationship Specialist to join our team. As a key member of our Group Benefits team, you will be responsible for building and maintaining strong relationships with our corporate clients, providing...

  • Group Benefits Service Relationship Specialist

    6 months ago

    Toronto, Canada Manulife Full time

    Job Description The Service Relationship Specialist role represents Manulife externally with existing and potential corporate clients (large and jumbo) as well as our key Advisor Firms and Partners. They work alongside the Account Executives in this client facing role and supports our distribution partners in the delivery of value-added benefits and...

  • Group Benefits Service Relationship Specialist

    6 months ago

    Toronto, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    Description The Service Relationship Specialist role represents Manulife externally with existing and potential corporate clients (large and jumbo) as well as our key Advisor Firms and Partners. They work alongside the Account Executives in this client facing role and supports our distribution partners in the delivery of value-added benefits and...

  • Account Manager

    5 months ago

    Toronto, Canada Gallagher Benefits Services (Canada) Group Inc Full time

    Poised for aggressive growth, there has never been a better time to be part of the Gallagher team. There is a difference at Gallagher. That difference is our people, who are fueled by teamwork, responsiveness**,** and doing the right thing simply because it is the right thing. For talented individuals driven to excel, Arthur J. Gallagher & Co. is an exciting...

  • Service Relationship Specialist

    5 months ago

    Toronto, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Client Service Specialist, Group Force Benefits

    3 months ago

    Toronto, Canada NFP Corp Full time

    **Business Line: Benefits** **Hours Per Week**:35 (Full-Time) **Location**: Fully Remote Setting **Job Duration**: Full-Time, Permanent *** **About the Role** As a **Client Service Specialist** at Group Force Benefits, you’ll play a pivotal role in ensuring our clients receive exceptional service via various modes of communication. You’ll be an...

  • Customer Relationship Specialist

    3 days ago

    Toronto, Ontario, Canada Connect6 Group Full time

    Connect6 Group is seeking a skilled Customer Relationship Specialist to join our team. As a Customer Relationship Specialist, you will play a crucial role in maintaining strong relationships with existing customers and driving sales growth.About the RoleThis is a full-time position that offers a competitive salary of $55,000 - $65,000 per year, depending on...

  • Benefits Coordinator

    2 weeks ago

    Toronto, Ontario, Canada Selectpath Benefits & Financial Inc. Full time

    Job Title: Benefits AssociateWe are seeking a skilled Benefits Associate to join our team at Selectpath Benefits & Financial Inc.About the RoleThis is an exciting opportunity to work in a dynamic environment where you will be responsible for providing exceptional customer service and support to clients. As a Benefits Associate, you will be working closely...

  • Bilingual Enrolment Services Specialist, Group Benefits

    6 months ago

    Toronto, Canada Sun Life Full time

    Job Description : Location : Hybrid In a client-facing role, the Enrolment Services Specialist is accountable for the accurate and timely implementation and ongoing support of our Group Benefits Enrolment capabilities and related services. The Enrolment Services Specialist is responsible for managing all components of their assigned block of clients and...

  • Investment Relationship Specialist

    1 week ago

    Toronto, Ontario, Canada Skyline Group of Companies Full time

    Unlock Your Potential as a Private Equity Relationship ManagerWe are seeking an ambitious and driven Investment Relationship Specialist to join our team at Skyline Group of Companies. This is an exceptional opportunity to leverage your expertise in relationship management, sales, and finance to drive business growth and create meaningful value for our...

  • Administrative Support Specialist

    1 week ago

    Toronto, Ontario, Canada Gallagher Full time

    Company OverviewWe are a leading insurance brokerage firm seeking an experienced Administrative Support Specialist - Group Benefits to join our team. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent customer service skills.About the RoleThis role will provide administrative support to our Groups...

  • Customer Relationship Excellence Specialist

    1 week ago

    Toronto, Ontario, Canada Betway Group Full time

    About the RoleWe are seeking an exceptional Customer Relationship Excellence Specialist to join our team at Betway Group. This is a fantastic opportunity to work with our loyal customers, building long-lasting relationships and delivering exceptional experiences.Job SummaryAs a Customer Relationship Excellence Specialist, you will be responsible for...

  • Account Executive Group Benefits

    6 months ago

    Toronto, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for an**_ Account Executive, Group Benefits, National Accounts_** Are you a dynamic leader who cares about people and is determined to succeed? Is your intent on exploring the market to find winning strategies and put your ideas into practice? Are you determined to excel in a team and promote change and improvement while...

  • Client Relationship Manager

    5 months ago

    Toronto, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Benefits Consultant

    2 weeks ago

    Toronto, Ontario, Canada People Corporation Full time

    Enterprise Associate Benefits Consultant RoleWe are seeking a highly skilled Enterprise Associate Benefits Consultant to join our team at People Corporation.The successful candidate will be responsible for providing expert guidance and support to new business prospects and in-force clients in relation to their group benefits program. This will involve...

  • Group Benefits Representative

    6 months ago

    Toronto, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Benefits Specialist

    4 weeks ago

    Toronto, Ontario, Canada People Corporation Full time

    Job Title: Benefits SpecialistWe are seeking a skilled Benefits Specialist to join our team at People Corporation. As a Benefits Specialist, you will be responsible for providing strategic and innovative solutions to clients' complex benefits challenges.Key Responsibilities:Lead and manage the overall relationship of a block of clients, including strategic...