Fundraising Relationship Coordinator

2 months ago

Toronto, Canada Heart & Stroke Full time

At Heart & Stroke our mission is to promote health, save lives and enhance recovery. We are committed to a culture that exemplifies our core values: champion health, practice humility, embrace change, drive impact, learn and grow and be heartfelt as we work together to beat heart disease and stroke.

To learn more about our mission, values, commitment to EDI, and the difference Heart & Stroke makes in the lives of people in Canada at every age, please visit our website.

**The opportunity**

Our bold, dynamic and passionate development team has the honor of building and nurturing relationships with donor and volunteer who raise funds to enable Heart & Stroke to deliver its critical mission and reduce the impact of heart disease and stroke in Canada.

The contract role, Fundraising Relationship Coordinator, is to support our Specialists in the effective delivery of Heart and Stroke’s fundraising programs with a focus on our peer-to-peer initiatives. They will develop, maintain, engage, recognize and grow community supporter relationships. This will include the recruitment and stewardship of both returning and new constituents across Ontario in our Virtual Canvass, Fundraise Your Way and Memorial Programs. They will provide administrative and data entry support to our team as well as customer service and online fundraising platform support to our constituents.

**How you will make an impact every day**

Administration of fundraising activities
- Pull reports when requested from CRM and Crowd Change
- Create prospect lists for Specialists
- Complete data entry into CRM
- Upload reports into trackers (3-5x a week)
- Support event organizer with training and guidance on how to use our online fundraising platform.
- Complete “thank you” calls

Coordination of fundraising activities
- Work with the Specialists to support recruitment and customer service
- Manage an assigned group of returning and new Fundraise Your Way organizers
- Support constituents with fundraiser page setup/navigation
- Complete recognition activities for returning and lapsed canvassers
- Promote Fundraise Your Way and support recruitment activities leading up to February’s Heart Month & June’s Stroke Month
- Call funeral homes, confirm current contacts and set up meetings for Specialists
- Conduct virtual meetings with funeral homes to share information about H&S resources / support / Fundraise Your way Memorial Tribute pages

**Who we need**

Education
- Post-secondary

Experience
- Two to three years of related experience in administrative and customer service roles
- Volunteer engagement and experience working with diverse communities
- Experience and comfort developing new relationships and fundraising opportunities
- Event planning, coordination and/or project management experience would be an asset

**Skills**:

- A professional and exceptional donor centric service approach
- Strong technical abilities, computer skills and experience working with a CRM database and online fundraising platforms would be an asset
- Proficient with remote technology, online and social platforms
- Developing rapport virtually
- Excellent written and verbal communication skills and customer service orientation
- Highly organized with strong attention to detail
- Proven ability to relate to and engage diverse groups of people.
- High level of ownership, and accountability to goals, teamwork and following best practices
- Proactive, self-motivated and resourceful
- Flexible and adaptable; able to work in a fast paced, ever-changing environment; able to effectively manage a demanding schedule and prioritize responsibilities.
- Valid driver’s license, access to own vehicle is an asset

**What we offer**

In addition to a competitive salary, Heart & Stroke believes that time off is integral to the personal health and wellness of our employees. We offer paid wellness days and personal days. In addition, we provide health, medical, dental and vision benefits. Furthermore, our staff enjoy flexible hybrid working arrangements and support with reimbursement for mobile phones and home office set up.

To learn more about our mission, our values and the difference Heart & Stroke makes in the lives of people in Canada at every age, please visit our website.

We are committed to fostering an inclusive, barrier-free and accessible environment. If you have been contacted for an interview and require accommodation to participate in the recruitment and selection process, please advise and we will work with you. At this time, interviews are currently being conducted via phone or video call, so we look forward to ‘virtually’ meeting you

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