Beauty Expert and Customer Relationship Specialist

3 days ago


Toronto, Ontario, Canada Compagnie de la Baie d'Hudson Full time

At Compagnie de la Baie d'Hudson, we're committed to delivering exceptional customer experiences. As a Beauty Expert and Customer Relationship Specialist, you'll play a key role in achieving this goal.

About the Role

We're seeking a talented individual to join our team as a Beauty Expert and Customer Relationship Specialist. In this role, you'll be responsible for providing expert advice and guidance to customers on beauty products and services.

You'll work closely with customers to understand their preferences and needs, and provide personalized recommendations to meet their expectations. Your exceptional communication skills and product knowledge will enable you to build strong relationships with customers, drive sales, and exceed performance targets.

Responsibilities
  • Initiate service consultations by asking open-ended questions to learn customers' preferences and needs
  • Build long-term partnerships and a client base through establishing and maintaining strong customer relationships
  • Promote sales of beauty products, provide information on new or existing products and services
  • Encourage sales by promoting the Hudson's Bay credit card and loyalty program to customers
  • Leverage product knowledge as a differentiating factor in the service experience
Requirements

To succeed in this role, you'll need:

  • Proven consultative skills to provide information, advice, and guidance to customers on beauty products and services
  • A good knowledge of various beauty products and services available
  • Ability to conduct sit-down makeup and skincare consultations and demonstrate application
  • Commitment to providing excellence in customer service
Benefits

We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience, as well as:

  • A generous benefits package inclusive of parental leave top-up, retirement savings, and more
  • A people-focused culture of belonging where reconciliation and inclusion are integral to what we do
  • Leadership coaching and development opportunities at all levels
  • A flexible schedule that includes evenings and weekends
About Us

Compagnie de la Baie d'Hudson is a leading retailer with a commitment to diversity, equity, and inclusion. We're proud to offer equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.



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