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Order Desk Customer Support Supervisor

5 months ago

Sherwood Park, Canada Metal Roofing & Siding Experts Full time

_**Order Desk Customer Support Supervisor Job Description**_
- We are one of Western Canada’s most aggressive and vertically integrated group of Companies, currently recruiting for a Customer Support Supervisor opportunity at our Sherwood Park Head Office. _
- Our group is compromised of steel roofing & siding manufacturing and engineered steel building manufacturing. We are a dynamic group of companies with exponential growth and change potential._
- If you are a highly motivated and dedicated individual with excellent organizational skills, and attention to detail, looking for continued growth and opportunity, then we are the employer for you_
- **Job Summary**:_
- Order Desk Customer Support Supervisor Duties and Responsibilities_
- _Oversee the daily operations of the order processing department and provide guidance and direction to staff_
- _Ensure customer service is timely and accurate on a daily basis_
- _Coordinate with other departments to ensure order accuracy and on-time delivery_
- _Maintain contact with clients by following up on orders_
- _Approve incoming orders_
- _Customer pricing requests_
- _Address and resolve team and customer conflicts_
- _Maintain a professional workspace and workflow_
- _Identifying problems and coming up with effective solutions quickly_
- _Health & safety mindset_
- Supervise, train, coach, and evaluate team members_
- _Analyze customer feedback and develop strategies to improve service_
- _Maintain applicable customer service record_
- Customer Support Supervisor Requirements and Qualifications_
- _2+ years of customer service supervision experience preferred_
- _Proven track record of customer service excellence_
- _Knowledge of Microsoft Word, Excel and Outlook_
- _Profit Master experience an asset but not required_
- _Excellent written and verbal communication skills_
- _Strong problem-solving and decision-making skills_
- _Effective at delegating tasks _
- _Able to work in a fast-paced environment_
- _Able to multitask and prioritize tasks_
- _Comfortable in both a leadership role and team-player role_
- _Creative problem solver who thrives when presented with a challenge_

**Job Types**: Full-time, Permanent

**Salary**: $22.00-$25.00 per hour

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person