Bilingual Principal Relationship Manager

6 months ago

Montréal, Canada ADP Full time

**ADP is hiring a Principal National Relationship Manager.**
- Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
- Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
- Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

As a** Principal Relationship Manager**, you’ll be an advocate of ADP’s Global HCM Solution and Service capabilities, while driving ADP’s message as a world leader in the HCM industry into the client base. To support ADP Canada’s large and complex clients, you will use well developed business relationship management skills to influence client’s willingness to partner with ADP.

Key areas of focus include the development/ongoing management of strong, productive relationships with executive level client contacts (ie; CFO, CHRO), alignment with ADP General Managers and Executive Committee members as required, and collaborative efforts with ADP Sales, Service and Implementation teams and any other functional team as required in order to win new clients and influence additional business in existing clients in adherence with targets established annually.

To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you.

**To learn more about careers in** **Client Service** **at ADP**, **visit**:
**What you’ll do**:_Responsibilities_

**What you can expect on a typical day**:
**Client Focus**
- Effective management of the client relationship for:

- ADP’s complex clients, with domestic, _North America,_ and _possibly_ global opportunity.
- In some cases, consideration will be needed _relative_ to clients with high potential for substantial growth over time.
- Cultivation of a trusted-advisor relationship with clients in an effort to influence a propensity to partner with ADP.
- Consultative client approach, with an ability to recognize what actions will demonstrate exemplary partnership to their client base, by incorporating a deep understanding of the client needs with appropriate ADP solutions and expertise.
- Oversee and support effective and mutually beneficial contract negotiations and understands financial impact.
- Ensure appropriate utilization and consistent execution of SCP tools, communications, processes, client retention activities, and metrics.
- Maintain a sufficient client assignment base, while looking for opportunities to enhance and increase coverage.

**Client Communication**
- Demonstrate strong presentation, meeting management and relationship management/servicing skills.
- _Confident with ability_ to challenge the current state and make a compelling case for change.
- _Lead and_ drive continuous improvement and operate with flexibility.
- Recognition of cultural/international nuances that may impact client relationships and MNC governance.
- Significant understanding of HCM concepts with the ability to represent a broad range of ADP disciplines and solution platforms.
- Comprehensive industry and competitive knowledge with an external network of expertise.
- Exceptional verbal and written communication skills - to be applied equally with external audiences and internal constituencies.
- Facilitate **_and encourage _**client participation in ADP events as appropriate ie; MOTM, ReThink, Beta Product opportunities, testimonials.
- Primary responsibilities Revenue, Retention and Referencability.

**Opportunity Focus**
- Execution of Large Account Planning techniques and skills to ensure strategic approach to client penetration and revenue forecasts.
- Success in the role is defined by year over year increases in metrics related to: targeted revenue growth and share of wallet per client, profitability percentages within assigned client base, customer satisfaction indexes, and client retention rates. Individual revenue target to be established annually based on business needs.
- Facilitate client reference opportunities.
- Lead and support all activities related to new opportunities and retention efforts ie; RFP.
- Adhere to all administrative aspects of monitoring revenue growth.

**TO SUCCEED IN THIS ROLE**:_Requirements _
- 10-12 years of successful experience in related field and client-facing roles and successful demonstration of Key Responsibilities and Knowledge.
- Previous experience in the HCM and Talent Acquisition & Management space preferred.
- Combination of sales / account management / relationship build

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