Aws Amazon Connect

6 months ago


Toronto, Canada Atlantis IT group Full time

**Role**:AWS Amazon Connect**

**Location: Toronto**

**Onsite**

Design and configure Amazon Connect solutions to meet business requirements. Including onni-channel contact flows, routing and queues, prompts, user management etc.

Contact Centre Configuration in Amazon Dynamo DB

Monitor and troubleshoot the solution using tools such as AWS Cloudwatch

Collaborate with cross-functional teams to ensure seamless integration of Amazon Connect through the development and maintenance of AWS Lambda

Conduct thorough testing and troubleshooting to optimize the performance of Amazon Connect solutions.

Stay up-to-date with the latest Amazon Connect features and functionalities to continuously improve solutions.

Provide technical support and guidance to contact centre operations teams and end users.

Additional experience with Amazon S3, Amazon LEX, AWS Glue, AWS IAM services would be a benefit.



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