Cloud Support Expert for AWS

2 weeks ago


Toronto, Ontario, Canada Amazon Full time
About the Role:
As a Cloud Support Engineer at Amazon Web Services (AWS), you will be part of a dynamic team that helps customers achieve success in the cloud. We are seeking highly skilled professionals to join our team and assist clients with their cloud-related queries.

Responsibilities:
• Learn and utilize cutting-edge technologies to provide innovative solutions to customers.
• Apply advanced troubleshooting techniques to resolve complex issues and deliver exceptional support experiences.
• Collaborate with cross-functional teams to reproduce and resolve customer problems.
• Leverage extensive customer support expertise to provide valuable feedback to internal AWS teams on service improvement opportunities.
• Drive customer communication during critical events and contribute to process improvements that enhance the technical support experience.
• Create engaging content, such as tutorials and how-to guides, for the developer community.
• Work on intricate, high-priority customer cases that may involve multiple AWS services.

What You'll Need:
1+ years of software development or technical support experience
• Expertise in troubleshooting and debugging complex systems
• Bachelor's degree in computer science or equivalent
• MS or PhD in a related field
• Proficiency in systems administration (Linux/Windows), network administration, database administration
• Experience with programming and managing full application stacks from OS to custom applications

Why Join Us?
We value diversity and inclusion at Amazon. Our inclusive culture empowers employees to deliver outstanding results for our customers. If you have a disability and need an accommodation during the hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations.

Salary: $120,000 - $160,000 per year

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