Amazon Connect Developer

1 day ago


Toronto, Canada Viva Tech Solutions Full time

Key responsibilities include:

Integration: Connect Amazon Connect with AWS services like Lambda, DynamoDB, Lex, S3, and third-party applications.

Custom Workflows: Create and optimize contact flows, IVR systems, and chatbots for personalized customer interactions.

Troubleshooting: Identify and resolve technical issues to ensure high availability and reliability of the contact center platform.

Documentation: Maintain comprehensive technical documentation and provide training for end-users.


Skills Required:

Proficiency in AWS services, including Amazon Connect, Lambda, Lex, and DynamoDB.

Strong knowledge of contact center operations and cloud telephony.

Programming skills in Python, JavaScript, or Node.js.

Experience with API integration and automation workflows.

Problem-solving skills and the ability to work collaboratively in agile environments.

  • This position often collaborates with cross-functional teams, including IT, customer service, and product management, to deliver superior customer engagement solutions



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